Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide part-time IT support for our team in Santa Clara, California. This contract position requires a detail-oriented individual with strong technical troubleshooting abilities and excellent customer service skills. The ideal candidate will assist with hardware fixes, system administration, and user support, ensuring smooth day-to-day operations.
Responsibilities:
• Provide break-fix support for various hardware, including monitors and docking stations.
• Serve as Tier 1 and Tier 2 support, addressing technical issues and escalating when necessary.
• Communicate complex technical concepts in a clear and understandable manner to non-technical users.
• Perform administrative tasks within Microsoft Entra, Azure, and Active Directory environments.
• Assist with basic networking tasks and troubleshooting connectivity issues.
• Administer and manage Microsoft Intune for device and application management.
• Troubleshoot and resolve issues related to Windows operating systems.
• Handle service desk tickets efficiently, ensuring timely resolution and documentation of issues.
• At least 3 years of experience in IT support or a similar role.
• Proficiency in Active Directory and Microsoft Windows 10.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with Microsoft Intune and its administrative functions.
• Basic knowledge of networking principles and practices.
• Experience with service desk ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a team environment.