Help Desk Specialist

Job Description

• Address Hardware and Software problems within the data center, escalating issues as required.
• Troubleshoot and effectively communicate errors and issues to AD staff and/or third party vendors.
• Weekly forms inventory.
• Responsible for system maintenance and integrity.
• Performs complex computer operational tasks/procedures.
• In the absence of the supervisor they will perform limited supervisory functions.
• Perform all iSeries backups (i.e. daily/weekly/monthly).
• Ensure ALL daily audit documentation is complete.
• Confirm ALL weekly/monthly audit documentation is complete.
• Complete daily/weekly scheduled job logs.
• Maintain operator daily log.
• Complete and email daily statistics in a timely manner.
• Ensure all Service Level Agreements (SLA) are met. Notify appropriate groups if on the contrary.