Job Description
Job Description
About NINJIO
NINJIO is the first of its kind cybersecurity awareness training company. We focus on changing human behavior through engaging learning and technology-driven tools leveraging behavioral science as a foundation. NINJIO is a Private Equity-backed and award-winning SaaS company in the category of Security Awareness Training. Founded in 2015, NINJIO has grown to be a premier provider in its class with offices around the globe and an impressive roster of multi-national enterprise clients.
We are proud to protect many of the largest companies in the world, and their employees, from cyberthreats. With the highest rated product in the industry and a trajectory to grow many times larger than we are today, NINJIO is poised for continued growth and is looking for exceptional people to join the team.
If you are looking to participate in and contribute to rapid growth, be part of the exciting realm of cybersecurity, grow your career by crushing it in your role, and be welcomed into a fun “family” culture of other talented people, then this opportunity may be for you.
Position Description
NINJIO is growing and seeking to hire a Service Implementation Specialist to join the team. This position is responsible for onboarding new clients and adding new services for existing clients. As a Service Implementation Specialist, you will educate clients on our training methodology, help solve technical problems, and ensure a seamless adoption of our products and services, all while providing a white-glove customer service experience.
The ideal candidate is passionate about helping clients, able to learn quickly, experienced with SaaS-based technologies, and able to communicate those concepts to our clients who come from varying levels of technical backgrounds.
You are:
- Very well organized, able to efficiently multitask, have an exceptional eye for detail, and able to stay calm in a fast-paced environment.
- Tech Savvy - Familiar with a variety of digital platforms and able to learn new ones quickly.
- Experienced working in a technical or shared services environment.
- An excellent verbal communicator. A lot of your interactions with our clients and prospects will be over video calls.
- Exceptional at communicating via email. You have great grammar skills, and you can type quickly.
- A team player, able to pivot and execute when new projects and priorities arise. Comfortable reaching out to and working with interdepartmental peers to establish collaborative working relationships.
- Dedicated, responsive, have a very strong work ethic and willing to occasionally put in long hours to get the job done.
- Loyal, honest, have a positive attitude, and willing to work your way up by doing amazing work.
What you will be doing:
- You will report to our Service Implementation Manager.
- You will be performing client support through operational tasks, primarily working with our Security Awareness Platform and Client Relationship Management system.
- Some of your duties include onboarding new clients via online video calls, responding to inquiries from clients, prospects, and other department stakeholders via email and our ticketing system.
- During onboarding calls you will clearly communicate account setup requirements, platform capabilities, and educate new clients on best practices according to our NINJIO Methodology.
- You will record client implementation needs, requests and questions so you can communicate with other stakeholders.
- We expect that you will have strong general computer skills on a PC (We use PC’s, not Macs). For specific applications that we use, we will provide you with the necessary training to be successful.
Education
A bachelor’s degree would be great but isn’t a necessity.
Position Type
This is a full-time non-exempt (hourly) position.
Hours
Work hours are expected to be from 9:30AM – 6:00PM and potential a hybrid schedule.
Location Our headquarters is located in Westlake Village, CA. Position could be remote, however, local applicants are preferred
Benefits you will receive:
- Health Insurance Subsidy for You and Your Dependents
- 401K
- Paid Time Off
- Casual Office Environment
- Lots of Company-sponsored events (onsite and off)
- Free Snacks and Drinks (Onsite)
- Weekly Company Paid Lunch (Onsite)
- Free Parking (Onsite)