Job Description
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$13 hourly
Responsibilities:
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Connect with the housekeeping department to ensure guest accommodations are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Handle customer complaints as necessary
Qualifications:
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- High school graduate, GED recipient, or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
About Company
1529 Old Brodhead RD
Monaca, Pa 15061