Job Description
Job Description
Arlington Heights, IL
Compensation: $60,000 - $70,000 annual salary DOE
Position Summary
The Customer Service Representative serves as a customer advocate, supporting order management, customer communication, production coordination, and issue resolution in a fast-paced environment. This Arlington Heights, IL-based role requires strong follow-through, professionalism, and collaboration with internal partners to ensure customer needs are met accurately and on time.
Reporting to the Customer Service Manager, this role serves as a customer advocate who demonstrates strong follow-through and productivity in a fast-paced environment.
Key Responsibilities
- Respond to customer questions and concerns regarding order status and related issues.
- Maintain accurate physical and electronic customer files.
- Accept and process customer orders.
- Coordinate with production to schedule orders and support on-time delivery.
- Quote pricing, enter new customer projects, and document corrective actions.
- Prepare sample orders for sales staff and customers.
- Partner with account managers to resolve customer situations, communicate updates, and support new customer projects.
- Manage complex customer issues by analyzing root causes, coordinating with internal partners, and communicating status, needs, and desired outcomes.
- Research current or potential accounts receivable issues for assigned customers and coordinate resolution with A/R and account managers.
Qualifications
- High school diploma or GED required, 4-year college degree preferred.
- Four years of demonstrated experience delivering exceptional customer service in a fast-paced office, order management, or customer support environment preferred; multi-line phone system experience a plus.
- Strong written and verbal communication skills required.
- Bilingual English/Spanish written and verbal skills preferred.
- Proficiency with Microsoft Office tools, including Excel, Word, and Outlook, required.