Job Description
Job DescriptionSalary: 81,000 - max negotiable upon experience
One of Inc 5000's fastest growing companies with a limitless environment! Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have immediate openings, and are looking for a top-tier Help Desk Specialist with 10 or more years of experience to join our certified, awarding winning and innovative information technology team! Jobs are located in various parts of Maryland, such as Baltimore County, etc.
The Help Desk Specialist must be a detail-oriented and customer-focused IT professional responsible for providing technical support, troubleshooting, and training for the Register of Wills (ROW) systems. This role involves reviewing and resolving issues across hardware, software, and network systems; assisting users with technical problems; and supporting the development, testing, and implementation of new IT solutions. The specialist will document procedures, develop training materials, and conduct end-user training to ensure smooth adoption of new systems. Additionally, they will collaborate with technical teams and stakeholders to analyze requirements, improve system functionality, and maintain reliable, high-performing IT operations across the organization.
Why work for us?
- No red tape!
- Competitive salaries
- Great Health/Dental/Vision/Other Insurance Benefits
- Excellent 401K plans
- 11 Paid Company Holidays & PTO Tiers
- Limitless environment where you matter
- Recognition of outstanding work and other employee incentives
- Opportunities for advancement
Founded in 2010, Davis Unlimited Information Technologies, Inc. (DUIT) is a woman-owned small business (WOSB), minority-owned small business information technology consulting company headquartered in Baltimore, Maryland. We have opportunities for advancement and our salaries and benefits are competitive. We are an equal opportunity employer; check us out on the web at https://www.duit.us. You can follow us on LinkedIn, Twitter X, and Facebook. We do things differently, contact us to find out how...Together, we can DUIT!
What You Will Get to Do:
The job duties of the Help Desk Specialist are the following:
- Review current ROW IT systems, such as network, software, and hardware features, for any errors or issues.
- Provides technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions.
- Collaborate with the ROW Technical Committee to determine which system requirements are necessary to remain efficient.
- Assist in developing new ROW IT systems that address and fix any issues shown in the current systems. Devise ways to add functionality to existing computer systems.
- Create analysis reports that represent the cost-benefit of any proposed upgrades.
- Assist the ROW IT team in implementing any new system that has been developed and is ready for deployment.
- Test and troubleshoot any recently implemented plans to ensure efficient operations.
- Maintains various records and/or documentation.
- Develop Instruction Manuals.
- Train ROW employees on how to use the new systems through training programs and documents.
- Gather and analyze system requirements.
- Design and document systems.
- Facilitate communication between stakeholders.
- Ensure system quality and performance.
- Manage system implementation and integration.
Qualifications You Will Bring:
- 10 years providing enduser/Help Desk support in a Microsoft Windows/O365 environment.
- Hands-on experience troubleshooting PCs, printers/scanners, and standard office applications.
- Experience creating user guides/instruction manuals and delivering enduser training.
- Familiarity with ticketing systems, escalation procedures, and SLA-driven support.
- Ability to elicit, document, and communicate system requirements and translate them into actionable tasks.
- Strong communication and customer service skills; ability to collaborate with technical and business stakeholders.