Sr. User Trainer/Technical Support Specialist

Job Description

Job Description

We are seeking a Technical Support Specialist/Sr. User Trainer to provide on-site support for both public-facing web systems and internal data management tools. The ideal candidate will be detail-oriented, highly organized, and comfortable performing both technical and administrative duties related to data accuracy, system maintenance, and user support. This position requires a quick learner with a strong technical aptitude and the ability to ensure timely, data-driven updates to the organization’s website and database systems.

Primary Responsibilities

• Serve as an on-site technical resource providing daily support to staff and users.
• Perform data-accurate and visually appealing updates to a public-facing website.
• Learn and support internal data management systems to provide both high-level and day-to-day support.
• Create, modify, and run daily, weekly, monthly, and quarterly reports as needed.
• Provide end-user support for the internal database system, including troubleshooting and assistance.
• Assist with database functionality testing following system upgrades or fixes.
• Update website content at regular intervals based on specific data points.
• Provide technical support for office equipment, liaising with Department technical staff as necessary.
• Apply cybersecurity, data protection, and privacy best practices across all technical tasks.

Basic Qualifications

• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with Drupal, Microsoft Teams, and Teams Apps.
• Experience administering SharePoint sites or environments.
• Bachelor’s degree (or equivalent) and at least 2 years of experience providing end-user application support (in-person and remote).
• Minimum of 1 year of teaching or training experience involving computer applications (e.g., databases, imaging, or litigation support tools).
• Hands-on familiarity with networks, telecommunications, and operating systems supporting enterprise applications.
• Proficiency in standard Government office automation systems, including word processing, spreadsheets, and email.
• U.S. Citizenship and ability to obtain a Public Trust clearance required.

Preferred Qualifications

• Experience working in a Government or Litigation Support environment.
• Undergraduate degree preferred.
• Prior supervisory experience strongly preferred.
• Familiarity with Government office automation environments highly valued.
• Knowledge of Government IT systems, office automation networks, and server-based applications.
• Experience with payroll or financial management systems a plus.
• One year of experience in automated litigation support preferred.
• Active or current clearance highly desirable.

The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.

Company DescriptionGreat opportunity to gain new experience within a successful organization!

Company Description

Great opportunity to gain new experience within a successful organization!