Job Description
Job Description
Responsibilities:
- Provide technical assistance with computer hardware and software.
- Resolve issues for clients via phone, electronically, or in person.
- Track customer issues and resolutions.
- Handle tickets in a timely manner in ITSM tool.
- Respond to incidents via tickets or another request by end-users on-site.
- Work independently and collaboratively with managers or other technicians.
- Be able to assist with hardware installation and deployment.
- Have strong customer service experience working with end-users
- Experience with network-based imaging for Refresh / Windows 10 to 11 Migrations.
- Be able to work overtime when requested or necessary.
- Be able to multitask and prioritize many different projects.
Company DescriptionGTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.