Job Description
Job Description
Job Description:
Opal Grand Resort & Spa is looking to add a Gift Shop Clerk to our team. As the Gift Shop Clerk, we look to you to ensure our guests have a great experience from the moment of arrival to departure by making them feel welcome and at home in a relaxed yet professional atmosphere. Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.
Summary:
The core job duties & responsibilities of a Gift Shop Clerk include but are not limited to:
- Display merchandise in a neat, eye-appealing manner
- Restock items as necessary, check expiration dates, and discard expired items
- Keep storeroom neat and clean
- Complete customer purchases, process all payment types, and process returns, refunds, and exchanges
- Verify customer identification as required
- Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified
- Follow checklist for opening and closing gift shop
- Secure gift shop and monitor customer activity to prevent losses due to merchandise theft and damage
- Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; thank guests with genuine appreciation
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
The Required Skill Set of a Gift Shop Clerk include but are not limited to:
- Must be able to speak, read, write and understand English
- Must have good communication skills, both verbal and written
- Must possess basic computer skills and knowledge
- Must be able to stand and exert well-paced mobility for up to 8 hours. Must be able to lift up to 15 lbs. occasionally
- Ability to complete assigned tasks without close supervision
- Must be able to clock in and out for shifts and breaks responsibly
- Must have a uniform that is clean and properly worn with your name tag. All visible tattoos and piercings must comply with standards outlined in Associate Handbook
- Must be willing to go above and beyond the basic job requirements to better help the guests, fellow employees, and company as a whole
- Have strong problem-solving skills
The Desired Qualifications of a Gift Shop Clerk include:
- Previous retail sales experience is preferred
- Must be able to work a flexible schedule including nights, weekends, and all holidays
Benefits for the Gift Shop Clerk:
- Health Insurance for qualified status
- Dental Insurance for qualified status
- Vision Insurance for qualified status
- Short Term Disability for qualified status
- Life Insurance for qualified status
- Paid Time off for qualified status
- 401(k)
- Employee Assistance Program
- Hotel discounts with OPL
- Friends and Family discounts at Opal Grand
Location: On Site
Part time position