Job Description
Job DescriptionDescription:
This is professional work which involves complex case management. This employee also will operate the Pennsylvania Automated Child Support System. Typical tasks are of a constantly recurring nature but require the incumbent to be familiar with a number of possible work methods and to choose processes applicable in a variety of situations. Responsibility, Initiative and Independence is exercised greatly in this area of work. Two week training in Harrisburg is mandatory for all new employees.
What You’ll Do:
· Perform all statewide computer requirements and training on PACSES system.
· Communicate in a professional manner with clients, attorneys and other agencies.
· Attend workshops relating to the field of case management.
· Attends all court related matters when necessary.
· Work closely with staff of Domestic Relations and Court Personnel.
· Reviews pertinent documentation and take appropriate action presented to the Domestic Relations office for the purpose of case management.
· Apply all aspects of the Privacy Act and Federal, State and Local regulations.
· Performs all related work as required and takes appropriate actions for the purpose of case management.
· Responds to client correspondence and maintain all phone calls from clients, attorneys, and other agencies.
· Performs operational case duties on statewide computer system and maintain daily logs of all casework transactions.
· Applies all enforcement remedies when case meets criteria.
· Makes critical decisions on case management and enforcement issues.
Requirements:
· Knowledge of the techniques of conflict resolution.
· Knowledge of federal, state, and local rules, regulations, policies and objectives pertaining to child support cases.
· Ability to resolve difficult case situations.
· Ability to express oneself clearly and effectively, orally and in writing.
· Ability to apply mathematical skills in all units of measure, compute rate and percentages and interpret graphs.
· Ability to define problems collects data, establish facts, and draw valid conclusions.
· Ability to interpret an extensive variety of technical instructions and deal with several abstract concrete variables, arriving at logical solutions.
· How to interact with emotional or hostile individuals.
· Ability to use time management skills properly.
Minimum Training & Experience:
· A Bachelor's Degree and acceptable training and experience in this field
· A valid PA Driver’s License and personal transportation