Job Description
Job DescriptionField Service Engineer – RTP, NC
Location: Remote but within the RTP, NC location with up to 25% travel
EquipNet is seeking a Field Service Engineer to join our team, supporting leading laboratories across the biotech, pharmaceutical, chemical, and environmental industries. This role provides both remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring clients achieve optimal system performance and reliability.
Key Responsibilities
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Provide remote and on-site technical support for LC-MS and GC-MS systems to maximize performance and uptime.
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Diagnose and troubleshoot hardware, software, and application-related issues across multiple vendor platforms (SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, PerkinElmer).
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Perform preventative maintenance, repairs, and calibrations in alignment with manufacturer specifications and regulatory requirements.
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Support installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS instruments.
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Partner with customers to optimize system performance, including tuning, method troubleshooting, and workflow improvements.
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Deliver technical training and guidance to laboratory staff on best practices for instrument operation and maintenance.
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Maintain detailed service logs, documentation, and compliance records for all service activities.
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Act as a brand ambassador, ensuring high levels of customer satisfaction while representing EquipNet’s expertise in laboratory services.
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Collaborate with internal engineering, customer service, and technical teams to resolve complex service issues efficiently.
Required Skills & Qualifications
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Strong technical expertise in LC-MS and GC-MS systems, including troubleshooting, maintenance, and software configuration.
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Proven ability to diagnose complex system failures and deliver timely, effective solutions.
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Familiarity with chromatography data systems (CDS) and mass spectrometry software.
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Excellent problem-solving, analytical, and communication skills, with the ability to explain technical concepts to diverse audiences.
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Strong organizational skills with an emphasis on documentation, compliance, and attention to detail.
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Ability to work independently in client settings with a professional and customer-focused approach.
Experience & Education
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Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or a related field; or equivalent experience.
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3+ years of experience servicing or supporting LC-MS/GC-MS instrumentation in relevant industries (biotech, pharma, chemical, environmental).
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Hands-on experience with major vendor platforms (SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, PerkinElmer) highly preferred.
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Knowledge of regulatory environments (GLP/GMP, ISO, FDA) is a plus.
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Proficiency with PC environments (Windows 2000/XP, Windows 7, Windows 10) and Microsoft Office Suite.
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Valid driver’s license required; ability to travel up to 25% overnight within assigned territory.
Compensation & Benefits
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Competitive salary commensurate with experience.
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Comprehensive health and dental insurance.
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401(k) retirement savings plan.
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Paid time off and holidays.
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Opportunities for professional development, training, and certification support.
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Supportive, team-oriented work environment with opportunities for growth.
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