Job Description
Job Description
The Field Service Tech travels to Viking Engineering's customers to service, troubleshoot, install, or maintain industry-leading wood fastening machines. As the Field Service Technician, you will run equipment installations, scheduled maintenance, and maintenance assistance. All new Viking machines are installed by our Service Technicians who provide setup, calibration, hands-on operator training, and troubleshooting advice. Every day you utilize your mechanical and electrical knowledge and skills to give our customers the best service and keep up on all your tasks.
Primary Responsibilities
- The following work may be done while building a machine, installing, providing service, or providing Engineering tech support:
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- Troubleshoot and assemble all areas of Viking's equipment using drawings, specifications, blueprints, and schematics including electrical, pneumatic, hydraulic, and mechanical sub-assemblies and PLC controls.
- Help plan and document installation, service, repair, and assembly procedures. Follow written work instructions and documented specifications.
- Test equipment to ensure it is working properly.
- Make slight modifications and/or repairs to equipment; communicate to proper departments in a timely manner and in writing, any changes or modifications made to equipment.
- Dismantle equipment for replacement of parts and/or repair parts on the equipment. Relocate equipment to new locations as required.
- Installation of Viking's standard equipment offering equipment per schedule.
- Address customers in a professional manner on issues in a workable solution that create an ongoing working relationship with the customer.
- Provide telephone technical support and troubleshooting on standard parts and equipment offering for customers.
- Use photo and video technology to perform duties when appropriate.
- Train customer operators and maintenance people on basic operations, safety, and maintenance of all Viking equipment.
- Regularly demonstrate a high level of independent judgement and decision making
- Other duties as assigned
Required Skills and Experience
- 3+ years of experience in a related position
- Valid driver's license and clean driving record
- High mechanical aptitude, problem-solving and troubleshooting ability especially in electrical systems, programmable logic controllers (PLC), and mechanical systems
- Ability to read, analyze and interpret technical journals, manuals, blueprints, and schematics
- Experience with pneumatics and hydraulics preferred
Preferred Software Experience
- Microsoft Office Suite - Word, Excel, Access, Publisher, PowerPoint, and Outlook
- Emerson and B&R Programming Software
Company DescriptionBase pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.
Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, we are committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. We invest in you so you can take care of what matters most.
Company Description
Base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions. \r\n\r\nPay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, we are committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. We invest in you so you can take care of what matters most.