Job Description
Job DescriptionPosition Overview
The Communications Agent supports day-to-day communication with customers, visitors, and community contacts. This position helps ensure information is shared clearly and professionally across different communication channels.
Key Responsibilities
- Respond to general customer and community inquiries
- Provide clear and accurate information about company services
- Assist with phone, email, and in-person communications
- Prepare routine correspondence and informational materials
- Maintain organized communication records
- Route questions and requests to the appropriate team member
- Support scheduled outreach and communication activities
- Follow up on assigned communication requests
Qualifications
- Excellent verbal and written communication skills
- Professional and approachable manner
- Strong listening and interpersonal skills
- Good organization and attention to detail
- Basic computer skills
- Ability to communicate with different audiences
- Previous communications or customer service experience is helpful but not required