Job Description
Job Description
Robert Half is looking for a skilled IT Support Specialist with strong AV and hardware troubleshooting expertise to support a client growing software company based in Bellevue, Washington. This role provides critical support to both on-site and remote users, ensuring seamless technology operations across a blended Windows and Mac environment.
Duration: Short-term contract, with potential to extend or conversion
Location: 100% onsite in Downtown Bellevue, Washington
Schedule: Monday-Friday (8am-5pm)
Key Responsibilities:
· Provide Tier 2 support for 100 on-site users and up to 250 remote users, including walk-up/desktop, email, and phone support.
· Act as the escalation point for Tier 1 tickets submitted through Jira, troubleshooting hardware, software, and configuration issues.
· Support AV setup and troubleshooting for Teams, Zoom, NEAT hardware, and conference room technologies, dedicating at least 50% of the role to AV support.
· Assist with the opening of an Executive business center with a video wall, training users on technology usage.
· Collaborate on projects involving Zoom and Workday licensing support.
· Provide ongoing field support for AV equipment and other IT systems, assisting the main engineer as needed.
· 3–5 years of experience in IT support, with strong AV and hardware troubleshooting skills.
· Proficiency in MS O365, Azure, AWS, VMWare, Cisco Meraki, Active Directory, Jira, Teams, and Zoom.
· Experience with NEAT hardware (conference room equipment).
Technologies Supporting/Using:
· MS O365, Azure, AWS, VMWare, Cisco Meraki, Active Directory, Jira, Teams, Zoom, NEAT hardware