Technical Support Consultant II
Job Description
Job DescriptionDescription:
Location: Remote – Must be able to work 9:00 AM – 6:00 PM Pacific Time
Company: Med Tech Solutions (MTS)
Website: www.medtechsolutions.com
About Us
Med Tech Solutions (MTS) is a leading healthcare technology company dedicated to simplifying IT for healthcare organizations across the United States. We provide comprehensive, cost-effective cloud, managed services, and support solutions, enabling healthcare providers to focus on exceptional patient care.
Our mission is simple: deliver innovative, cutting-edge technology that helps healthcare organizations thrive.
Position Overview
The Cloud Support Engineer / Technical Support Consultant II is a senior-level support role responsible for resolving complex technical issues, managing client environments, and serving as a trusted technical advisor for assigned clients. This position combines advanced troubleshooting with proactive system management, documentation, and collaboration across teams.
You will be assigned to specific clients, building strong, trust-based relationships, participating in regular meetings, and becoming a subject matter expert on their environments.
This is a 100% remote role, but candidates must be available to work 9:00 AM – 6:00 PM PST.
Key Responsibilities
· Resolve advanced technical issues across cloud, server, and network environments.
· Provide end-user support for hardware, software, and connectivity issues (computers, printers, scanners, tablets, servers, medical devices, etc.).
· Manage helpdesk tickets: ensure timely resolution, escalate unresolved issues, and maintain clear client communication.
· Participate in client meetings to review issues, propose solutions, and strengthen relationships.
· Perform user account provisioning/decommissioning, printer installations, and hardware/software deployments.
· Maintain servers and workstations with current patches, virus definitions, and security updates via RMM tools.
· Track and manage hardware/software inventories and licensing renewals.
· Review environments for recurring issues and recommend long-term solutions.
· Create and maintain detailed documentation and knowledge base articles.
· Mentor junior team members, providing guidance without taking over tasks.
· Participate in a rotating on-call schedule (one week at a time, 24x7).
Education & Experience
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
• 4+ years in a technical support or engineering role
• 4+ years in customer service
• Industry certifications preferred (Microsoft, Citrix, VMware, etc.)
Benefits
· 401(k) with company match
· Health, dental, vision, and life insurance
· Flexible Spending Account (FSA) & Health Savings Account (HSA)
· Paid time off (PTO) & holidays
· Paid disability insurance
· Employee assistance program
· Ongoing training opportunities
· Bonus pay opportunities
· Collaborative, team-oriented culture
Requirements:
Required Skills & Experience
· Windows Server and Desktop Administration· Active Directory / Group Policy Configuration· Microsoft O365 Administration· Backup Systems Administration and Restoration (Datto, Azure Backup, Veeam, Commvault, Acronis preferred)· Citrix Environment Management (RDWeb, Licensing, Citrix Management)· Print Server and Print Management· Application Server Connectivity (TSPrint, TSScan)· Remote Desktop Services Management· VMware Administration· SSL Certificate Management and Installation· Firewall and Switch Configuration (SonicWall, Cisco preferred)· Strong Networking Knowledge (TCP/IP, DNS, DHCP, VLANs, NAT)· nAble, Automate, or other RMM tools· Gateway and Load Balancer Management· Profile Administration and Troubleshooting
Preferred Qualifications
· MS Intune and SharePoint knowledge· Visual Basic or PowerShell scripting skills· Azure and AWS Administration· Cisco IOS Administration· Web Filtering and EDR systems knowledge· Experience with EHR systems, especially NextGen· Familiarity with medical interfaces