Storage Facility Operations Manager

Job Description

Job Description

Job Title: Storage Facility Operations Manager

Department: Operations

Location: San Antonio

Reports To: Terminal Manager

SUMMARY

This position will assist with the overall operations of the storage facility, towing sub-contractors as well as liaison with San Antonio Police Department to ensure safe, efficient, and effective operations.

QUALIFICATIONS

• Possess highly effective supervisory, team leadership skills, and proven communication skills.
• Possess the ability to quickly learn unfamiliar technical information.
• Possess strong organizational skills including the ability to effectively manage multiple projects.
• Must be self-motivated, resourceful, disciplined, have strong work ethic, and a commitment to quality.
• Possess the ability to work in a fast-paced environment.
• Must be computer literate.
• Prefer the ability to write concise and accurate correspondence including reports.
• Prefer knowledge of applicable laws/ordinances relating to vehicle titles; the language of court orders and possess the ability to gain knowledge on new laws or directives.
• Prefer base knowledge of local, State and Federal employment laws to effectively manage staff.
• Possess knowledge of and ability to adhere to and hold personnel accountable for general safety practices.
• Possess an understanding of warehousing inventory best practices including location audits, cycle count procedures, full physical inventories, and reporting.
• Possess intermediate to advanced Microsoft Excel skills, focusing on pivot tables and formula driven data analysis.
• Possess solid understanding and use of facility KPI’s and PID’s with personnel to target and reduce waste, as well as foster employee engagement.
• Possess High school graduate or G.E.D certificate.
• Possess Valid Driver License.
• Highly prefer Six-Sigma background including project work utilizing RIW’s and Lean principles.
• Prefer background in warehousing or distribution facility management as Operations Manager or higher.

*Items noted with “preferred”, indicate we will train in this area, if needed.

DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Maintain security for the vehicle storage facility and the related personnel.
• Maintain considerable knowledge of laws, procedures and requirements regulating vehicle storage operations.
• Efficiently direct general activities through subordinate personnel for maximum productivity.
• Investigate and document all incidents as they relate to vehicle storage operations and/or personnel.
• Maintain responsibility for completion of necessary reports and forms.
• Direct the maintenance of the storage facility, city vehicles and all moveable fixed assets.
• Ensure that wreckers comply with all existing city and state laws and insurance regulations.
• Maintain liaison with Contract Towing Office and San Antonio Police Department.
• Oversee and ensure VMS’s training program and Policies for all sub-contractors is effectively implemented, revised and updated as necessary.
• Adhere to company policies, procedures, and standards.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of English language for spelling and proper word usage;
• Knowledge of storage facility practices and pricing;
• Knowledge and understanding of the laws and policies governing the vehicle storage industry;
• Knowledge and proper usage of all equipment utilized at facility;
• Skill in communicating using two-way radio and telephone equipment;
• Ability to plan, organize and coordinate daily activities to maximize production and efficiency;
• Ability to demonstrate proper decision making skills;
• Ability to speak clearly and concisely;
• Ability to communicate effectively both verbally and in writing;
• Ability to think clearly and act expeditiously;
• Ability to maintain accurate and detailed records;
• Ability to demonstrate tact and diplomacy in all situations;
• Ability to manage schedule;
• Ability to establish and maintain effective working relationships with customers and co-workers;
• Ability to meet attendance schedule with dependability and consistency;
• Ability to speak and communicate with customers and co-workers in a courteous and professional manner;
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals;
• Ability to follow directions.

LANGUAGE SKILLS

Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence. Ability to speak and communicate well with customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS Individuals may need to sit or stand as needed. May require sitting for prolonged periods. May require walking on unlevel surfaces periodically throughout the day. Reaching above shoulder heights, below the waist or lifting as required throughout the workday. Proper lifting techniques required. May include lifting weight in excess of 50 pounds on occasion.

WORK ENVIRONMENT Duties are performed primarily in various outdoor climates ranging from extreme hot to freezing temperatures, as well as wet and/or dry conditions. This position must exemplify standards for personnel to emulate.

Special Requirements: This position requires the satisfactory completion of a personal background investigation and drug and alcohol pre-employment test.

This job description is intended to indicate the basic nature of the position allocated to this position and examples of typical duties that may be assigned, other duties may be assigned as needed.