Job Description
Job Description
Front Desk Clerk (Hotel)
Company: Carter Support Services
Location: Portland, Oregon
Position Summary
Carter Support Services is seeking a friendly, reliable, and customer-focused Front Desk Clerk to serve as the first point of contact for hotel guests. This role is responsible for providing excellent customer service, managing guest check-ins and check-outs, handling reservations, and supporting daily front desk operations to ensure a welcoming and efficient guest experience.
The ideal candidate has strong interpersonal skills, attention to detail, and the ability to remain professional in a fast-paced hospitality environment.
Key Responsibilities
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Greet guests and complete check-in and check-out procedures
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Manage reservations, room assignments, and guest inquiries
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Answer phone calls, emails, and respond to guest requests promptly
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Process payments, billing adjustments, and maintain accurate records
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Handle guest concerns professionally and escalate issues as needed
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Coordinate with housekeeping and maintenance teams regarding room status
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Follow hotel policies, procedures, and customer service standards
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Maintain a clean, organized, and professional front desk area
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Support safety, security, and emergency procedures
Required Qualifications
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High school diploma or equivalent
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1+ year of customer service or hospitality experience (hotel experience preferred)
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Strong communication and interpersonal skills
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Basic computer skills and comfort using reservation systems
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Ability to multitask and remain calm under pressure
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Flexible availability, including evenings, weekends, and holidays
Preferred Qualifications
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Experience using hotel property management systems (PMS)
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Cash handling or billing experience
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Hospitality or customer service training or certification
Core Competencies
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Customer-focused mindset
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Attention to detail and accuracy
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Problem-solving and professionalism
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Time management and reliability
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Team collaboration
Why Join Carter Support Services
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Opportunity to work in a guest-facing hospitality role
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Supportive and team-oriented work environment
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Competitive pay and benefits
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Opportunities for training and career growth
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