Job Description
Job Description
Job Description:
Short Description:
ITAM Zendesk Administrator
Complete Description:
Position Summary:
The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.
Key Responsibilities:
1.Ticket Management
•Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed.
•Monitor and manage SLAs for all tickets.
2.Data Synchronization with Oomnitza
•Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
3.Reporting and Auditing
•Generate and distribute weekly reports on ticket status and SLA compliance.
4.Process Optimization
•Develop and refine processes for ticket categorization and assignment.
5.Communication and Collaboration
•Act as the primary point of contact for ITAM ticket management within Zendesk.
Required Experience and Skills:
•Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
•Familiarity with SLA management and reporting tools.
Skills Matrix
· Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
· Familiarity with SLA management and reporting tools.
Company DescriptionAHU Technologies Inc specializes in IT consulting, development services, and technology staffing solutions for top corporations in the United States. We pride ourselves on delivering customized IT solutions across various industries, helping clients manage costs efficiently and focus their in-house resources on strategic initiatives.
In addition to project-based services, we offer end-to-end recruitment and staffing support, providing clients with highly qualified IT professionals for both contract and full-time roles. Our staffing services help companies quickly scale their teams with the right talent for specialized technology needs.
Our growing talent pool is equipped to handle a wide range of development projects, including media and entertainment, ERP solutions, data warehousing, web applications, telecommunications, and healthcare for clients worldwide.
Company Description
AHU Technologies Inc specializes in IT consulting, development services, and technology staffing solutions for top corporations in the United States. We pride ourselves on delivering customized IT solutions across various industries, helping clients manage costs efficiently and focus their in-house resources on strategic initiatives.\r\n\r\nIn addition to project-based services, we offer end-to-end recruitment and staffing support, providing clients with highly qualified IT professionals for both contract and full-time roles. Our staffing services help companies quickly scale their teams with the right talent for specialized technology needs.\r\n\r\nOur growing talent pool is equipped to handle a wide range of development projects, including media and entertainment, ERP solutions, data warehousing, web applications, telecommunications, and healthcare for clients worldwide.