Job Description
Company Description STRATA Skin Sciences is a medical technology company focused on developing, commercializing, and marketing advanced solutions for in-office treatment of dermatologic conditions. Backed by decades of experience, the company offers an expanding portfolio of best-in-class skin science technologies. STRATA partners with healthcare providers to advance treatment options for life-altering skin conditions, including psoriasis, vitiligo, and atopic dermatitis.
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POSITION SUMMARY:
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Answer incoming calls and place outbound calls to patients and to doctor’s offices, answer inquiries and questions, handle health insurance information, provide information, create leads, book appointments with doctor offices.
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ESSENTIAL JOB FUNCTIONS INCLUDED BUT NOT LIMIT TO:
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Answer calls and respond to emails
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Handle customer inquiries both telephonically and by email
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Research required information using available resources
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Manage and resolve patients inquiries
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Provide customers with XTRAC therapy and services information
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Update existing patients information
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Identify and escalate issues
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Route calls to appropriate resource when applicable
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Follow up patients calls
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Document all call information according to standard operating procedures
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Create leads book appointments
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KNOWLEDGE AND SKILL REQUIREMENTS:
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High school diploma or equivalent
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Proficient in relevant computer applications
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Required language proficiency-bi-lingual (english/
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Knowledge of customer service principles and practices
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Knowledge of call center telephony and technology
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Experience in a call center or customer service environment
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Good data entry and typing skills
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Knowledge of administration and clerical processes
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