Front Desk Receptionist

Job Description

Job Description

Job Title: Front Desk Receptionist

Department: Administration

Reports To: Director of Human Resources

Status: Non-Exempt

Mission Contribution:

The Front Desk Receptionist is responsible for the coordination, organization, and general operation of the corporate headquarters front office receptionist area. The Front Desk Receptionist receives incoming calls, answers inquiries, and provides information to the general public, customers, visitors, and other interested parties regarding Goodwill Industries of South Mississippi.

The Receptionist must exemplify a culture of PRIDE (Passion – Respect – Integrity – Dedication – Excellence).

Essential Job Functions

• Manages the front desk activities; greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
• Answers telephone and gives information to callers or routes calls to the appropriate person.
• Responds tactfully, positively, and promptly to inquiries and problems within the scope of established authority.
• Handles customer complaints and mainly weekly log
• Handles confidential information with an extremely high level of discretion.
• Composes various office correspondence, memorandums, and a variety of sensitive/confidential correspondence.
• Works at an intermediate level in Microsoft Outlook, Word, Excel, and PowerPoint.
• Demonstrates professionalism in his/her attitude and appearance as well as demonstrates our core values.
• Assists with other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to work with confidential information.
• Must be at least 18 years of age or older.
• High School education or equivalent is preferred.
• Able to maintain a sedentary work environment.
• Ability to take initiative, follow through on requests until completion, and excellent attention to detail.
• Ability to multi-task.
• Knowledge of Microsoft programs; Word, Excel, PowerPoint, and Outlook.
• Ability to look forward, anticipate needs, and plan accordingly.
• Knowledge of clerical and general office practices and procedures.
• Ability to communicate verbally and in writing.
• Ability to prioritize tasks and work well under pressure.
• Ability to establish effective working relationships with employees and the public under varying circumstances.
• Strong organizational skills and the ability to prioritize multiple tasks.
• Proven ability to work in a fast-paced, results-oriented, collaborative team environment.
• Strong oral and written communication skills.