Hybrid Technician - Plumbing Company
Job Description
Job Description
Position: Hybrid Technician - Plumbing Company
Department:
Plumbing
Location:
Mission Viejo/Orange County
Reports To:
Plumbing Manager
Position Summary:
The Hybrid Technician at Drain Town Rooter is a top-level field professional responsible for diagnosing and selling drain calls. This role is designed for a high performer who can own the entire job lifecycle—from initial customer interaction through installation, close-out, and review requests.
This position requires strong technical ability, excellent communication skills, and a proven ability to close $100,000 per month in sold revenue while maintaining a minimum 75% conversion rate.
Core Responsibilities
Sales & Revenue Generation
Diagnose plumbing and drain issues accurately and efficiently in residential and commercial settings
Present multiple options using Drain Town’s approved price book
Clearly explain scope of work, warranties, financing, and timelines
Close work on-site and secure customer authorization and payment
Maintain a minimum 75% opportunity conversion rate
Consistently demonstrate the ability to sell $100,000+ in monthly revenue
Operate with integrity—no pressure tactics or misleading recommendations
Request and generate 5-star reviews on completed jobs
Installation & Job Execution
Personally complete sold work when install team is not available to Drain Town quality and safety standards
Perform installations and repairs including, but not limited to:
Tank and tankless water heaters
Water line repairs
Fixture replacements (toilets, faucets, valves)
Cleanouts and minor drain repairs
General Expectations
Communicate clearly with dispatch, install management, and leadership
Follow all Drain Town SOPs, safety protocols, and compliance requirements
Protect company vehicles, tools, inventory, and brand reputation
Performance Expectations & KPIs
Minimum 75% opportunity conversion rate
$100,000+ in closed monthly revenue
Average ticket aligned with Drain Town targets
Low callback and warranty rework rate
5-star reviews on 20% of completed jobs
Accurate and timely ServiceTitan documentation
Same-day job completion whenever operationally feasible
Preferred Qualifications
Experience with ServiceTitan
Compensation & Growth Opportunity
Commission or percentage-based pay on sold and completed work
Monthly performance bonuses tied to conversion, revenue, and reviews
Company truck, fuel card, credit card and uniforms
Clear advancement path into senior field leadership or management roles
Full benefits provided by the company
Company DescriptionDrain Town Rooter is your local plumbing company with nearly 50 years of combined owner experience covering all aspects of the plumbing trade. Drain Town Rooter offers its services solely to the cities and communities of Orange County California, home to our founders and our employees. Our services are available to residents of Orange County 24/7, and there are never any additional charges for nights, weekends, or holidays! Our highly trained team can cover any plumbing needs big or small!
Company Description
Drain Town Rooter is your local plumbing company with nearly 50 years of combined owner experience covering all aspects of the plumbing trade. Drain Town Rooter offers its services solely to the cities and communities of Orange County California, home to our founders and our employees. Our services are available to residents of Orange County 24/7, and there are never any additional charges for nights, weekends, or holidays! Our highly trained team can cover any plumbing needs big or small!