Concierge Operations Manager

Job Description

Job Description

Stratton Amenities is a premier provider of luxury front desk and amenity management services. Our mission is to deliver exceptional hospitality experiences for our associates, clients, residents, and guests. We are seeking a dedicated and dynamic Concierge Operations Manager to oversee our Los Angeles portfolio and contribute to our regional growth.

This position is primarily operational in nature, focused on hiring, training, client and employee relations, and service delivery. The ideal candidate will also support our business development efforts by identifying and cultivating new opportunities within the Atlanta market.

Primary Responsibilities – Operations Focus

• Oversee day-to-day operations across a portfolio of residential and mixed-use properties in the Atlanta Region

• Build and maintain strong, long-lasting relationships with clients through regular on-site visits and proactive communication

• Ensure client and employee satisfaction through hands-on leadership, timely responses, and follow-through

• Interview, recruit, and train concierge team members to deliver exceptional service

• Lead weekly team meetings and performance reviews

• Act as the main liaison between clients and internal departments to ensure service excellence

• Provide emergency support and coverage—this is a 24/7 operation and availability outside standard hours is required

• Uphold service standards by coaching and inspiring team members and maintaining accountability

• Handle onboarding for new associates and property startups

Secondary Responsibility – Business Development Support

• Support the company’s regional growth by identifying new business opportunities and maintaining awareness of the local competitive landscape

• Collaborate with leadership and sales teams to assist with site visits, proposal preparation, and client introductions

• Serve as a regional ambassador of Stratton Amenities’ brand and values to prospective clients and industry partners

• Attend local industry events to network and promote Stratton’s services as needed

Qualifications & Skills

• High emotional intelligence and a passion for hospitality

• Proven leadership and team development skills

• Experience in client-facing roles with a strong service mindset

• Excellent written and verbal communication skills

• Strong organizational skills with the ability to manage multiple priorities

• Experience in the hospitality, hotel, or luxury residential industries preferred

• Self-motivated, entrepreneurial mindset, with the ability to work both independently and collaboratively

Requirements

• Minimum 3 years of experience in an operations or hospitality management role

• Ability to travel within the Atlanta region

• Flexible availability, including evenings, weekends, and on-call emergencies

• Proficiency in Microsoft Office and basic reporting tools

Stratton Amenities is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.