Job Description
Job Description
We are seeking a dedicated and detail-oriented hotel desk clerk to join our hospitality team. This role is crucial in ensuring the smooth operation of our hotel . Desk clerk will be responsible for managing front desk operations, performing audits, and providing exceptional customer service to our guests. The ideal candidate will have a strong background in hotel management and a passion for delivering outstanding guest experiences.
Duties
- Perform all financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs, while maintaining a welcoming atmosphere.
- Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly.
- Handle multi-line phone systems with professionalism and effective phone etiquette.
- Assist with guest relations by providing information about hotel services, local attractions, and amenities.
- Ensure the security of the hotel premises during hours by monitoring access points and conducting regular checks.
- Collaborate with other departments to ensure seamless service delivery throughout the night.
- Maintain accurate records of all transactions and prepare reports for management review.
Qualifications
- Previous experience in hotel management , desk clerk or a similar role is preferred.
- Strong background in customer service with excellent communication skills.
- Bilingual or multilingual abilities are a plus, enhancing guest interactions.
- Familiarity with front desk operations is highly desirable.
- Proficient in using multi-line phone systems and handling various guest inquiries efficiently.
- A passion for hospitality and commitment to providing exceptional guest services.
- Ability to work independently during night shifts while maintaining attention to detail. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational integrity of our hotel during the night hours.
- PEP Experience a plus
Job Types: Full-time, Part-time
Pay: $12
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person