Patient Support Technician - On-Site (Healthcare Tech Support)

Job Description

Job Description

Job Title: Patient Support Technician – On-Site (Healthcare Tech Support)
Location: Pleasanton, CA 94588 (100% On-Site Role)
Duration: 12 Months of contract to start with possible extension

Notes from hiring manager:
• This is not a remote position, this is full time in office.
• Spanish speaking preferred.
• This is not a remote position and will be in the office Monday - Friday.
• This is a contract position for 1 year with the potential to transition to permanent.
• Medical background preferred.

Job Description:
• Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills.
• Bachelors preferred.
• Supporting Cardiomems group.
• Technical support role.
• Patients call in center.
• Can be high volume at times.
• Listening and computer skills necessary.
• Troubleshooting skills.
• Medical background not necessary but preferred.
• 1-2 years exp or Associates with 3-5 exp will work.
• Operational support background (sales/tech support) will work in lieu of medical experience.
• Full training will be provided.
• Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast-paced environment are highly desirable.
• Technical aptitude also highly desirable.
• Candidates must be local, no relocation at own expense.

Description:
• Qualified candidate(s) will join the SJM Care Technical Support team in handling calls from patients and submitting orders for replacement equipment.
• Calls must be accurately logged and data accurately entered using prescribed tools and processes.
• Calls handled may be incoming or outgoing and proper handling of patient information is critical.
• Training and phone mentoring will be provided.

Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.

Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Company Description

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities