Job Description
Job Description
We are seeking a friendly, dependable, and customer-focused Medical Call Center Representative to join our team. In this role, you will be the first point of contact for patients, providing exceptional service by answering incoming calls, scheduling appointments, verifying patient information, addressing questions, and connecting callers with the appropriate clinical or administrative staff. If you thrive in a fast-paced environment, have outstanding communication skills, and are passionate about delivering compassionate patient care, we encourage you to apply and become an important part of our healthcare team.
ESSENTIAL FUNCTIONS
- Provide excellent customer service by answering calls courteously and professionally; offer language services to non-English speaking patients.
- Demonstrate empathy, active listening skills, and effective problem-solving to address patient inquiries in a timely manner.
- Resolve patient inquiries and issues effectively and in a timely manner.
- Communicate clearly and professionally across all channels (phone, email, team chats, and text), using appropriate language and tone.
- Adapt communication style to effectively engage with individuals from diverse backgrounds and accommodate their specific needs.
- Apply critical thinking and conflict resolution skills to assess caller needs, resolve issues efficiently, and ensure a positive customer experience.
- Handle a variety of call types including medication refills, inquiries from physician offices and pharmacies, prior authorization requests, appointment
- Schedule patients needing insurance enrollment/sliding fee assistance to approp. personnel.
- Understand and follow scheduling workflows, call center processes, and HCH policies.
- Manage time effectively, using productivity tracking tools.
- Adheres to the set schedule for call handling responsibilities.
- Seek assistance or delegates as needed to meet deadlines.
- Demonstrate proficiency of call center tools and software.
Company DescriptionEntech Medical Staffing, based in Troy, Michigan, is a woman-owned (WBENC Certified), regional provider of specialized healthcare staffing solutions, proudly serving Southeast and Mid-Michigan since 2009. For job seekers, Entech offers access to a vast network of opportunities, personalized career guidance, and support throughout the employment process, making it a trusted partner for both employers and healthcare professionals in Michigan.
Company Description
Entech Medical Staffing, based in Troy, Michigan, is a woman-owned (WBENC Certified), regional provider of specialized healthcare staffing solutions, proudly serving Southeast and Mid-Michigan since 2009. For job seekers, Entech offers access to a vast network of opportunities, personalized career guidance, and support throughout the employment process, making it a trusted partner for both employers and healthcare professionals in Michigan.