Hotel Front Desk Agent

Job Description

Job Description

Join us at the Holiday Inn Express, where your role as a Hotel Front Desk Agent is all about creating memorable experiences for our guests. You'll be the warm, welcoming face that ensures every guest feels valued from their first hello to their final goodbye. In this vital position, you'll manage reservations, handle inquiries with ease, and ensure smooth check-ins and check-outs, all while delivering top-notch service. We believe in empowering you with the tools and support needed to provide exceptional hospitality.

We are looking for Front Desk Agents for evening hours, with shifts similar to 1 pm to 9 pm, or 3 pm to 11 pm. The position does include working weekends and requires regular availability to work every Friday, Saturday, and Sunday.

Compensation:

$18 - $20 hourly

Responsibilities:

• Warmly greeting guests with an eagerness to help
• Handle reservations on the computer, including capturing guest information, ensuring accuracy of billing, and maximizing room occupancy
• Answer guest inquiries and provide helpful information about hotel amenities and local attractions, both in person and over the phone
• Make connections with guests, assist guests with special requests, and ensure their needs are met during their stay
• Address issues as they arise with a priority on safety and focus on service recovery
• Maintain a clean and welcoming lobby, front desk area, and public amenities

Qualifications:

• Experience in customer service, ideally in a customer-facing setting, to ensure guests feel welcomed and valued
• Ability to handle multiple tasks efficiently, including computer-based reservations and phone lines, and addressing guest requests and issues
• Strong communication skills to effectively interact with guests and with other departments, and the ability to work independently and as part of a team
• Ability to remain calm and professional when addressing problems, prioritizing safety and service recovery at all times

About Company

At the Holiday Inn Express Spokane Valley, we don’t just offer a place to stay — we create a home away from home with a team that truly loves what they do. Our long-tenured staff knows how to mix genuine hospitality with a little fun, making guests feel like part of the family from the moment they walk through the doors. Whether it’s enjoying our complimentary hot breakfast, relaxing at our evening manager’s reception three nights a week, grabbing fresh cookies and milk before bed, or unwinding in our pool and hot tub, there’s always something to smile about here. Add in our pet-friendly atmosphere and warm, welcoming vibe, and it’s easy to see why so many guests return again and again — because at our hotel, comfort comes with personality.