Job Description
Job Description
The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.
Schedule: We are currently seeking both part-time and full-time availability to include both weekdays and weekends.
- Shifts include
- 7:00AM - 3:00PM Wednesday, Friday, Saturday
- 3:00PM - 11:00PM Thursday, Friday, Saturday
Pay: $16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package to full-time employees which may include:
- Medical, dental and vision insurance plans
- Employer-paid short term disability
- Employer-paid life insurance
- Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance
- Employer-paid employee assistance program
- Fully vested 401k company match program
- 9 Paid holidays and competitive PTO program
- Sherman Associates' Starbucks and Hotel discounts
Essential Functions
- Ensures every guest is greeted and Welcomed on arrival
- Registers and book guests, verifying reservation, address, email address and credit information
- Proficient on kiosk operations to assist when necessary
- Answers all inbound calls in a professional manner
- Has an intimate knowledge of the hotel facilities and the local geographic area
- Accepts payment for guests' accounts at the time of registration and at checkout
- Maintains a house bank and make a deposit and accurate report of receipts daily
- Processes all Retail transactions for the guest
- Responsible for restocking and assuring overall cleanliness of Retail
- Issues luggage claims and check guest luggage when requested
- Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
- Respectfully listen and respond to guest complaints in an efficient and professional manner
- Completes additional duties as assigned
Minimum Requirements
- 1-2 years of experience in a public contact position
- Customer service experience in the hospitality industry strongly preferred
- Basic computer knowledge and some knowledge in word, excel, outlook, and internet
- A passion for the mission, vision, and values of Sherman Associates
- Schedule may vary due to the specific needs of the hotel