Job Description
Job Description
Desktop Support Technician
- Contract Duration: 8 months
- Worksite Location: Eagan, MN
- Compensation: $23.00-$25.00 per hour
What you’ll do as the Desktop Support Technician:
- Prioritize incoming service requests to provide or restore business functionality within service level requirements
- Load and configure specified software, such as operating systems, productivity applications, and specialty applications
- Provide Level 3 support for hardware and software, including diagnostics of system hardware, software, and operator problems
- Resolve the problems or transfer to the appropriate support group for resolution
- Document problem resolution and close incidents in the problem tracking system
- Perform executive support and assist in executive presentations involving desktop setup, use of PowerPoint and other media-based tools, projectors, etc.
- Perform printer support for network-connected printers within the Desktop OS, multifunctional printing/copying devices, and escalate critical performance issues to the appropriate support teams
- Gather asset-tracking information for each repair/request transaction
What you need to become the Desktop Support Technician:
- Associate/Technical degree in computer science or a similar topic, or certifications relating to support areas, and 3 years of experience providing desktop support services at a large corporate business, OR 5 years of experience in providing desktop support services at a large corporate business in lieu of a degree
- Breadth of cross-environment understanding and experience
- Good working knowledge of workstation hardware and software, including operating systems, desktop applications, and networking systems
- Demonstrated ability to interpret and resolve problems in a timely manner
- Demonstrated ability to learn new concepts quickly due to the rapidly deployed changes and the complexity of the computing environment
- May require study outside of normal business hours
- Ability to lift heavy computer equipment (up to 50 pounds) with or without reasonable accommodations
- Ability to travel (minimal 5-10%)
- Some after-hours work is expected for enterprise changes and desktop implementations
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/
Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.
Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.
Company Description
Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.