Job Description
Job Description
The Overnight Supervisor role will work closely with the Timbers Kiawah Management Team to effectively address Owner requests/concerns as well as maintain a safe and secure environment overnight for all Owners in Residence by regularly surveying the property and inspecting all buildings. The primary function of the PM Guest Services Supervisor is to uphold a safe, secure, clean and professional environment that is maintained according to the Timbers Kiawah standard.
The Overnight Supervisor is responsible for assuming the duties of the overnight coverage during any instances of staff shortages. This role will ensure that Timbers Kiawah Service standards are exceeded as it pertains to the overall guest experience and is responsible for maintaining professional communication between Timbers Kiawah Owners and Department Managers as well as assisting in providing on-going training for PM Guest Service Agents.
- Oversees owner/guest experience during the overnight shift.
- Clean common area of property (Sweep, mop, remove trash, clean restrooms, etc.)
- Patrols all areas of the property overnight.
- Forwards main property phone line to cellular phone during patrols.
- Attends to any emergency situation on-property immediately and informs senior management.
- Assists owners, guests, and employees during the overnight hours.
- Escorts any unwelcome person from the property without interrupting the orderly flow of property operation.
- Responds to questions and complaints from owners/guests.
- Demonstrates courteous and cooperative behavior when interacting with owners/guests and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.
Required Knowledge and Skills:
- Trustworthy individual
- Using initiative and independent judgment within established procedural guidelines.
- Basic record keeping practices and incident reporting.
- Policies and procedures of the department.
- Proper business English, including spelling, grammar and punctuation.
- Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
Benefits:
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- PTO
Physical Setting:
- Office
- Outdoor work
Schedule:
- 8 hour shift
- Night shift
Work Location: In person
Our Company:
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our Property:
At Timbers Kiawah, you are not just near the beach. You’re at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
- Be Authentic
- Practice Humility
- Cultivate Teamwork
- Value Time
- Be Trustworthy
This job description is not all inclusive. Timbers Kiawah reserves the right to amend this job description at any time.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.