Job Description
Job DescriptionGeneral Manager
Aqua-Tots Swim Schools Missouri City
The General Manager leads all aspects of swim school operations, ensuring an exceptional experience for families while developing a high-performing team and maintaining Aqua-Tots brand and curriculum standards.
This role is responsible for driving customer satisfaction, team leadership, operational excellence, and sales performance while creating a safe, welcoming environment where children learn life-saving swim skills.
Key Responsibilities
Customer Experience & Sales
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Ensure all staff uphold Aqua-Tots Core Values in every customer interaction
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Maintain a high level of customer satisfaction and engagement
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Educate families on the Aqua-Tots Learn to Swim program to recommend the best lessons for their needs
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Track and drive enrollment goals and conversion of evaluations to students
Team Leadership
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Lead, hire, train, and develop Front Desk and Aquatic staff
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Mentor the Office Manager and Aquatic Manager to ensure strong team performance
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Foster a positive team culture aligned with Aqua-Tots values
Operations & Facility
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Ensure the facility, pool environment, and equipment meet safety and brand standards
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Oversee staff scheduling, certifications, and operational procedures
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Maintain a safe and welcoming environment for staff and families
Financial & Marketing
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Manage the school budget and operational performance
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Implement local and franchise marketing initiatives to grow enrollment
Qualifications
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Leadership or management experience preferred
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Strong customer service and communication skills
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Ability to lead and develop a team in a fast-paced environment
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CPR/First Aid, CPO, and Aqua-Tots certifications (or willingness to obtain)
Position Details
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Full-time, salaried position
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40+ hours per week with flexible scheduling based on school needs