Job Description
Job DescriptionService Desk Analyst
IT User Support
Onsite - Washington, DC
The Service Desk Analyst is responsible for providing exceptional customer service and support to the firm and clients of the firm.
*MUST have previous law firm experience*Responsibilities include but are not limited to:
• Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
• Exhibiting ownership and timely resolution of all incident tickets and change orders.
• Interacting directly with other IT groups to determine the proper remediation for an issue.
• Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the firm and other duties as assigned.
Qualifications:
• Minimum of one year of experience in end-user support.
• Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
• Two-year college degree preferred. Equivalent experience will be considered.
• Strong communication and interpersonal skills.
• Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
• Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
• Exceptional client service, both internal and external.
• Flexibility to work additional shifts as needed.
We offer Medical, Dental, Vision, Basic Life, Short-Term Disability, Accident, Term Life, Whole Life, and 401k for all W2 Consultants. A benefit overview will be provided as requested.