Field Support Engineer _ Local only (Minneapolis, MN & Atlanta, GA)

Job Description

Job Description:

Field Engineer

Location: Atlanta, GA & Minneapolis, MN (Only Local)

Direct Client

Deploying PC Hardware

Quals--

• Troubleshooting skills (hardware/software), Windows 10/11 workstations and peripheral knowledge.

• Basic Network/server and application knowledge (Office 365, Outlook, etc.).

• Update asset management systems.

• Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
• '-Provides service and customer support during field visits or dispatches.
• -Diagnoses errors or technical problems and determines proper solutions.
• -Produces timely and detailed service reports.
• -Documents processes.
• -Collects and analyzes performance data to provide technical assistance.
• '-Ties workflow to schedule.
• -Accurately documents solutions related to complex issues.
• -Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
• -Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers

-Builds positive relationships with customers

-Ability to use a ladder

Will wait for your response.

Vishnu Singh

Email : vishnu@datumtg.com

Phone : 470 451 0404