Lock Desk Associate II

Job Description

Job DescriptionDescriptionThis is an exciting opportunity to join a growing company in an emerging market. We offer a fast paced environment where your input and experience is valued. You will have opportunities to begin honing your leadership skills and take ownership of several of the processes associated with this business line.

Verus Mortgage Capital is seeking a Lock Desk Associate II to join its growing team in an exciting and evolving market segment. This role offers a fast-paced, collaborative environment where initiative, expertise, and attention to detail are highly valued. The Lock Desk Associate II will play a key role in ensuring accurate loan pricing prior to purchase, supporting internal and external stakeholders, and contributing to the efficiency and integrity of lock desk operations.

Hybrid 2-3 days per week for local candidates to the Greater Minneapolis & St Paul area.
Responsibilities and Duties:

• Monitor the Lock Desk inbox and phone lines, providing professional, accurate, and timely responses to seller inquiries and pricing questions
• Serve as an internal and external resource for pricing issues, exceptions, and escalations
• Ensure pricing adjustments from Capital Markets are properly applied both systemically and manually, when required
• Validate and resolve pricing discrepancies identified at settlement
• Assist with testing, maintenance, and troubleshooting of system pricing and eligibility requirements
• Support the documentation, review, and ongoing maintenance of the Lock Desk user manual and departmental procedures
• Process funding adjustments
• Register bulk trades, load bulk data updates, and validate final bulk pricing
• Assist in training new Lock Desk Associates
• Perform additional duties as assigned to support lock desk initiatives

Education and Experience:

• Minimum of 3 years’ experience in the secondary mortgage market with hands-on loan pricing experience
• Strong understanding of mortgage origination, secondary market practices, securitization, and servicing
• Working knowledge of Microsoft Office applications
• Strong negotiation, communication, and interpersonal skills with the ability to resolve conflicts and discrepancies effectively
• Ability to manage multiple time-sensitive tasks independently with minimal supervision
• Proven ability to work both independently and collaboratively in a team environment
• Willingness to learn, adapt, and grow within a dynamic organization
• Availability to work Monday through Friday, 8:30 a.m. to 5:30 p.m. PST

Key Competencies:

• Loan Pricing Expertise: Demonstrates strong hands-on knowledge of secondary market pricing, adjustments, exceptions, and settlement reconciliation.
• Attention to Detail: Ensures accuracy in pricing application, bulk data loads, funding adjustments, and discrepancy resolution.
• Time & Priority Management: Effectively manages multiple time-sensitive requests, inbox workflows, and escalations in a fast-paced environment.
• Problem Solving & Judgment: Identifies pricing discrepancies, evaluates exceptions, and resolves issues independently while knowing when to escalate.
• Communication & Collaboration: Serves as a reliable resource for sellers and internal teams, communicating clearly and professionally on complex pricing matters.

How This Role Demonstrates Our Values:

• Integrity: Maintains accuracy and transparency in loan pricing, ensuring pricing decisions are applied consistently and correctly.
• Collaboration: Works closely with Capital Markets, Operations, and sellers to resolve pricing questions and support smooth loan execution.
• Excellence: Consistently delivers high-quality work while supporting process documentation, training, and continuous improvement of lock desk operations.
• Critical Curiosity: Actively participates in system testing, troubleshooting, and process refinement to improve pricing accuracy and efficiency.

Benefits

• Great compensation package, including competitive base pay
• Discretionary annual bonus opportunity
• Attractive benefits plans and paid time off, including sick time
• 401(k) with company matching
• Professional learning and development opportunities
• Tuition reimbursement
• And much more!

Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.

Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.

All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.

Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.