Job Description
Job Description
Lead the art of VIP relationship marketing where every connection drives revenue
Ready to shape the future of customer loyalty in gaming? The Point Casino and Hotel is seeking a dynamic Player Development Manager to lead our VIP guest relationship strategy and Casino Host Team. This isn't just about customer service-you'll be architecting experiences that turn occasional visitors into lifelong advocates while driving significant revenue through strategic relationship marketing.
The Strategic Impact You'll Make
As our Player Development Manager, you'll be the architect of our most valuable customer relationships. Your strategic vision and leadership will directly influence our bottom line through sophisticated relationship marketing that transforms VIP guests into brand ambassadors. Every program you design, every team member you develop, and every guest experience you orchestrate contributes measurably to our success.
Your Leadership Journey
Build and Lead a High-Performance Team Manage and inspire our Casino Host Team to deliver exceptional VIP experiences. You'll develop training programs, create performance metrics, and coach your team to exceed guest expectations while achieving business objectives. Your leadership style will set the standard for hospitality excellence.
Design VIP Experiences That Drive Loyalty Create and implement sophisticated programs specifically tailored to our most valuable guests. Using data analytics and guest insights, you'll develop trackable initiatives that increase visit frequency, spending, and lifetime value.
Master Strategic Relationship Marketing Execute comprehensive acquisition, development, and retention strategies across multiple market segments. You'll use advanced relationship marketing techniques to build lasting connections that translate into measurable business results.
Orchestrate World-Class Events Collaborate with our Marketing Team to plan and execute VIP events that create unforgettable experiences. From intimate gatherings to large-scale celebrations, you'll ensure flawless execution that strengthens guest relationships and drives engagement.
Deliver Concierge-Level Service Oversee arrangements for our Casino Rewards guests, including reservations, transportation, accommodations, and personalized experiences. Your attention to detail will set us apart in the competitive gaming market.
Drive Data-Driven Results Provide detailed post-event analysis, maintain comprehensive guest databases, and deliver actionable insights to Marketing Management. Your analytical approach will continuously improve our relationship marketing effectiveness.
What You Bring to Excellence
Leadership & Management Experience
- Proven ability to manage, motivate, and develop high-performing teams
- Experience creating training programs and performance management systems
- Strong coaching and mentoring skills with measurable results
Strategic Marketing Expertise
- Background in relationship marketing, customer retention, or VIP services
- Understanding of customer lifecycle management and loyalty program development
- Experience with data analysis and performance metrics
Exceptional Communication Skills
- Outstanding verbal and written communication abilities
- Comfortable with public speaking and executive-level presentations
- Ability to build rapport with diverse, high-value clientele
Technical Proficiency
- Advanced skills in MS Word, Excel, Outlook, and Adobe Creative Suite
- Experience with customer relationship management (CRM) systems
- Analytical mindset with attention to detail
Industry Knowledge
- Casino operations, marketing, or luxury hospitality experience preferred
- Understanding of gaming regulations and compliance requirements
- Must be at least 21 years of age
Why This Role is Your Next Career Move
Revenue Impact Leadership Your strategic decisions and team leadership directly influence our most profitable customer relationships. See the immediate financial impact of your relationship marketing expertise.
Specialized Industry Expertise Develop highly valued skills in VIP guest management and gaming industry relationship marketing-expertise that's in high demand across the hospitality and entertainment sectors.
Executive Development Path This role positions you for advancement to Director of Marketing, Vice President of Player Development, or other senior leadership positions in gaming and hospitality.
High-End Event Management Gain experience planning and executing sophisticated VIP events, building skills that transfer across luxury hospitality, entertainment, and corporate event management.
Strategic Partnership Building Work closely with Marketing Leadership, building relationships that enhance your industry network and career opportunities.
Measurable Success Metrics Your achievements are quantifiable through guest retention rates, revenue per guest, and program ROI-providing clear evidence of your impact for future career moves.
Ready to Lead VIP Relationship Excellence?
If you're passionate about creating exceptional guest experiences, have the strategic mindset to drive measurable results, and want to lead a team that sets the standard for VIP hospitality, we want to meet you.
Join us and shape the future of VIP guest relationships in gaming.
Job Posted by ApplicantPro