General Manager

Job Description

Job Description

The Hartness Hospitality Collection in Greenville, SC is seeking an experienced, passionate, and results-driven Hotel General Manager to lead our dynamic team of hospitality professionals. This is a unique opportunity to oversee and elevate the operations of the acclaimed Hotel Hartness, its full-service restaurant Patterson, the casual café Village Kitchen, and a world-class luxury spa.

Nestled within Hartness, Greenville's premier traditional neighborhood development, the Hartness Hospitality Collection offers a distinctive blend of elevated dining, luxurious accommodations, and unforgettable guest experiences — all managed by Hay Creek Hotels.

Since opening in 2022, Hotel Hartness has set a new standard of luxury in Greenville, featuring 73 beautifully appointed suites, a full-service spa, and expansive indoor and outdoor meeting and event spaces — including a grand ballroom that hosts up to 300 guests. The hotel's modern yet timeless design, serene surroundings, and exceptional service make it a sought-after destination for both leisure and business travelers.

The property also boasts two unique dining experiences:

• Village Kitchen, opened in 2021, is a casual yet refined café serving southern-inspired, wood-fired dishes for breakfast, lunch, and dinner — perfect for everything from a quick latte and avocado toast to a long happy-hour gathering.

• Patterson, opened alongside the hotel, delivers an upscale dining experience in a stunning waterside setting, featuring locally and regionally inspired cuisine.

To learn more, visit:
www.hartnessliving.com/hotel-hartness/
www.hartnessliving.com/village-kitchen/

Job Summary:

• Lead and oversee daily operations across all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Spa, Sales & Marketing, Private Events, and Engineering.

• Cultivate meaningful relationships with clients, guests, and the community, becoming the face of the property through proactive engagement and exceptional guest service.

• Enforce internal and external customer service standards aligned with Hay Creek Hotels' Standard Operating Procedures.

• Direct all aspects of associate management: creative recruitment, hiring, onboarding, training, development, performance management, recognition, and retention.

• Foster a positive, engaging workplace culture in line with Hay Creek Hotels' Beliefs and Culture Model.

• Manage overall hotel and departmental budgets by ensuring effective scheduling, accurate forecasting, inventory management, cost control, and creative revenue-generating initiatives.

• Ensure compliance with all health, sanitation, safety, security, and labor laws, certifications, and internal policies.

• Collaborate with department managers to develop and execute sales and marketing strategies, including promotions, events, digital marketing, and community outreach.

About Hay Creek Hotels:

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to 'Delight & Surprise' our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance benefits, including Company-funded Medical, Dental, and Vision
• 25K in Company-paid Life Insurance for our Managers
• Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options
• Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property
• Employee Dining Discount of fifty percent off when Dining at any HCH Property
• Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - ‘Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Our Core Values and Beliefs;

We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, "I can, I am, I own," empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

To learn more, visit us at www.HayCreekHotels.com

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The Brunswick Hotel / Noble Kitchen & Bar Open Table, Diners Choice, "American"

The Exeter Inn / Epoch Restaurant & Bar Open Table, Diners Choice, "Great Brunch"

Windham Hill Inn US News & World Report, Top Hotels In US, Top 10 Vermont

We are an E-Verify Employer:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at 888-897-7781.

• Recent 9+ years Hotel General Manager experience required
• Strong background in Rooms Division, Sales & Marketing, and F&B operations
• Excellent computer skills including; Excel, Word & Outlook
• Experience in Property Management and POS Software
• Excellent verbal and written communication skills.
• Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
• Daily Revenue and P&L Reporting exposure and knowledge
• Strong background in hotel forecasting preferred
• Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
• Ability to establish a strong service culture and maintain high customer service standards
• Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
• Successful completion of background check and/or DMV check.
• Weekend availability for high volume days is required