Spa Associate

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Join our dynamic team as a Spa Associate and become the welcoming face of our wellness center! In this vibrant role, you will deliver exceptional customer service, assist clients with their spa experiences, sell memberships, and ensure smooth daily operations. Your enthusiasm and professionalism will help create a relaxing environment where guests feel valued and pampered from the moment they walk through the door. This paid position offers an exciting opportunity to develop your skills in retail, customer service, and sales within a thriving wellness community.

Duties

• Greet guests warmly and provide personalized assistance to enhance their spa experience
• Manage point-of-sale (POS) transactions accurately, including processing payments and handling cash with care
• Conduct product demonstrations and upsell spa services or retail items to maximize guest satisfaction and revenue
• Maintain a well-stocked retail area by merchandising products attractively and restocking as needed
• Promote spa services through engaging conversations and informative product demos, encouraging repeat visits and selling membership
• Handle phone inquiries professionally, providing information about services, appointments, and promotions while practicing excellent phone etiquette
• Support the team by supervising junior staff or trainees when necessary, fostering a collaborative environment
• Ensure cleanliness and organization of the retail space, treatment rooms, and common areas in compliance with health standards
• Assist with administrative tasks such as scheduling appointments, managing client records, and processing transactions efficiently

Skills

• Strong communication skills with the ability to connect with diverse clients in a friendly, professional manner
• Bilingual abilities are highly valued to serve a broader clientele effectively
• Experience with POS systems, cashiering, and basic retail math for accurate transactions and cash handling
• Proven customer service skills that create positive guest experiences from start to finish
• Demonstrated ability to upsell products and services tactfully to enhance revenue opportunities
• Supervising experience is a plus for supporting team operations and training new staff members
• Excellent phone etiquette for handling inquiries professionally in a fast-paced setting

Join us in delivering memorable wellness experiences! Your energetic approach combined with your attention to detail will make a meaningful difference in our guests journey toward relaxation. Were excited to welcome motivated individuals eager to grow their careers in a supportive, vibrant environment.

We are looking for someone with a flexable schedule with an immediate need for nights and weekends.