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Technical Support &amp; Sales Representative- Orlando, FL
This position requires newly hired Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd, Orlando, FL 32839.
Pay rate: Pay per experience with $20/hour Guarantee pay Base pay is guaranteed and paid bi-weekly + early access to earned pay, now available!
Make money moves with Asurion! $20 per hour is the guaranteed minimum pay. After training you will move to a Pay Per Experience model where you will get paid for each completed conversation with a customer. Our top experts make up to $32+/hour. During offline hours (meetings and coaching) you will be paid at an Hourly Rate of $20/hour.
Asurion offers affordable medical, dental and vision benefits program (Some plans average under $20/paycheck for single coverage; rates vary by location) At Asurion, we don't just provide customers with exceptional service-we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.
Our sales &amp; tech support reps are solution driven. They build authentic relationships with customers, manage one-on-one conversations via chats, emails and over the phone and get to know each customer's specific needs. Our team works hard to service and sell products that give each customer the best experience with their technology. As a sales and technical support representative, here's what you will do:
<ul>
<li>Evaluate and troubleshoot customer concerns</li>
<li>Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication</li>
<li>Sell Asurion smart home and other products on every call</li>
<li>Explain device capabilities, wireless carrier data product offerings and company policies</li>
<li>Meet goals and grow from feedback and coaching</li>
<li>Utilize call center technology to troubleshoot, input, track and report customer issues</li>
<li>When needed, escalate calls to the appropriate tier of customer service function</li>
<li>This role will include offering multi product sales during each call</li>
</ul>
Here's what you'll bring to the team:
<ul>
<li>High school diploma or equivalent</li>
<li>Customer service experience and a high sales acumen</li>
<li>Ability to retain knowledge- Learns and memorizes product information and system tools</li>
<li>Attention to Details - Provides care and attention to every customer issue.</li>
<li>Friendly, Professional, Respectful - Projects a warm and friendly demeanor, exhibits professionalism and respect. Skilled in politely addressing customers, showing patience and empathy in resolving customer concerns</li>
<li>Flexible - Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordingly</li>
<li>Persuasion- Ability to address customer needs while understanding how those pertain to product offerings and sales opportunities</li>
<li>Organization - Multitasks with speed and accuracy</li>
<li>Problem Solving - Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service</li>
<li>Dedication- Reliable track record in attendance and performance</li>
<li>Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)</li>
<li>Computer literacy (type 25-35 words per minute and learn call center software)</li>
<li>A passing hiring assessment (soft skill scenario modeling and product knowledge)</li>
<li>Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)</li>
<li>Bilingual skills are a plus</li>
<li>Ability to achieve sales and customer experience goals and objectives </li>
<li>This is a sales role, team members in this role have sales activity goals that must be met to be successful </li>
</ul>
We take care of you (benefits/perks):
<ul>
<li>Competitive pay and inclusive benefits</li>
<li>Career growth opportunities</li>
<li>Ongoing training to grow your skills</li>
<li>And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health</li>
</ul>
Asurion's business model is based on building lasting relationships with customers by providing products that customers need and understand. It is through the integrity that our experts display in serving, solving and selling to our customers that we create those enduring connections. In their interactions with customers, experts are expected to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. 
#asurioncareers

Orlando Onsite Technical Support & Sales Representative

City Cruises is seeking a Director of Sales for our City Cruises Toronto location.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
The Director of Sales will oversee the sales functions for the port's Charter, Private Events and Group Dining segment. Additionally, the Director of Sales is responsible for successfully managing the sales team including recruitment, training, coaching, motivation, development, and retention. This individual will oversee the implementation &amp; execution of City Cruises' sales strategy and tactics to ensure sales goals are achieved. Reporting to the Vice President of Sales &amp; Marketing, the Director plays an integral part of the Senior Management team to ensure Sales strategies support the strategic plan of the Company.
Essential Duties &amp; Responsibilities:
<ul>
<li>Contributes to City Cruises Toronto's goal of creating amazing experiences for all guests.</li>
<li>Lead sales initiatives to achieve budget goals for the port's Charter, Private Events, and Group Dining categories driven by Corporate, Social, Wedding, Education and Tourism market segments.</li>
<li>Lead and manage the Sales team to achieve organizational goals, implement inbound and outbound sales strategies, drive top line growth, maximize business profitability, and provide support for the operational teams.</li>
<li>Work with the Sales team members to ensure profits are maximized in line with the set targets.</li>
<li>Lead by example by training, coaching and mentoring Sales team members to optimize current and future sales plans, leverage best practices and understand sales &amp; operations alignment.</li>
<li>Develop and execute a sales plan to deliver exceptional guest service and strong financial results, with the goal of maximizing Revenue, EBIDTA and NPS (Net Promoter Score).</li>
<li>Implements a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.</li>
<li>Assists in developing sales administrative processes and protocols regarding contracts, pricing, payment collection, procedures, and documentation.</li>
<li>Identify and secure new business opportunities in the GTA to increase corporate client base.</li>
<li>Strengthen existing client relationships and ensure ongoing satisfaction.</li>
<li>Monitors the effective resolution of guest issues that arise because of the sales process by creating mechanisms to channel issues to port leadership and/or other appropriate stakeholders.</li>
<li>Develop/maintain real-time knowledge of market trends, competition, and customers, including upcoming events.</li>
<li>Leverage Salesforce capabilities to automate, streamline, and optimize sales activities, manage client relationships, close more opportunities and drive revenue growth.</li>
<li>Prepare monthly, quarterly, annual, and ad hoc sales reports and forecasts.</li>
<li>Build a culture that creates value for clients, guests, sales team members and operating departments.</li>
<li>Lead by example with a roll up the sleeves attitude to support the operational team in delivering an amazing experience to clients and their guests.</li>
<li>Executes and supports the company values (RESPECT) and operating principles (Hornblower 12)</li>
<li>Performs other duties, as assigned, to meet business needs.</li>
</ul>
Requirements &amp; Qualifications:
<ul>
<li>Minimum of 7 years of total sales experience consisting of at least 5 years of hands-on hospitality and tourism sales experience and minimum of 5 years of experience in leading, motivating and developing teams</li>
<li>Bachelor's degree (or equivalent) preferably in Sales, business, or related field</li>
<li>Exceptional leadership skills, with a demonstrated ability to motivate and inspire a sales team towards achieving ambitious targets</li>
<li>Excellent communication, negotiation, and presentation abilities, with the capacity to engage and influence key stakeholders at all levels</li>
<li>Strategic thinker with a results-oriented mindset, capable of devising and executing innovative sales strategies</li>
<li>Strong analytical skills, enabling the interpretation of sales data, identification of trends, and informed decision-making</li>
<li>Proven ability to establish and nurture long-term customer relationships, acting as a trusted advisor and strategic partner</li>
<li>Proficiency using MS Office; Word, Excel, PowerPoint, and Outlook.</li>
<li>Experience using Salesforce or similar customer relationship management software preferred</li>
<li>Team oriented, collaborative, and cooperative with a strong work ethic </li>
</ul>
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.
City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

Director of Sales

At Helena, our Sales Representatives serve on the front line between our business and our customers and are a key component to our success. Our Sales Representatives are tasked with building personal relationships with our customers to help them identify agronomic solutions and offer our high-quality products to help them enhance performance, increase productivity and maximize their return on investment. Our salesforce also seeks out new business to help us grow and expand into new markets to ensure Helena continues to remain a leader as one of the nation's foremost agronomy solutions providers. 
Candidates must live in, or be willing to relocate to, the designated sales territory.
The employee's primary duty must be the performance of office or non-manual work directly related to the management or general business operations of Helena or Helena's customers. This also includes the exercise of discretion and independent judgement with respect to matters of significance. 
What your day may look like
<ul>
<li>Calls on regular or prospective customers to drive new business. Driving is required.</li>
<li>Demonstrates products and provides essential information (i.e. product availability, price, new developments, and market trends.)</li>
<li>Answers questions concerning products such as price, credit terms, and durability.</li>
<li>Completes sales contracts and forms to record required sales information and collects receivables in a timely manner.</li>
<li>Promotes products at trade shows and conferences.</li>
<li>Maintains a high level of technical expertise and strives to achieve the market's sales goals.</li>
<li>Demonstrates working knowledge of requirements of company credit policy regulating credit sales.</li>
<li>Other work-related duties as assigned by leader.</li>
<li>Reliable and regular attendance is expected.</li>
</ul>
Education and experience needed for this position
<ul>
<li> High school diploma or equivalent is required. </li>
<li> Bachelor's or Master's degree is preferred. </li>
<li> One to two years of related experience required.</li>
<li> Sales experience, especially agriculture sales experience is highly preferred.</li>
<li> Recent college graduates with intern experience will also be considered.</li>
</ul>
Other skills that will help you succeed
<ul>
<li>Excellent communication skills.</li>
<li>Certified Crop Advisor License is preferred.</li>
<li>Working knowledge of fertilizer formulating is preferred.</li>
<li>Working knowledge of agricultural precision information technology is preferred.</li>
<li>Valid driver's license is required.</li>
<li>Travel up to 25 percent is required.</li>
</ul>
The work environment and the physical aspects of the job
At Helena, safety is our highest priority. We seek out extensive safety measures and put them in place to minimize exposure to anything that could be potentially harmful to our employees.
The work environment for this position may require the employee to work in an outdoor setting in all types of weather conditions with exposure to outdoor elements. When working outdoors and possibly around moving equipment/mechanical parts, the employee may be exposed to fumes, airborne particles, chemical and biological hazards, vibrations and a risk of electrical shock. This position requires you to use your hands for many different tasks and to talk, hear, walk, stand and sit. You may be occasionally required to lift or move up to 50 pounds.
Who we are
Helena Agri-Enterprises, LLC is one of the nation's foremost agronomy solutions providers. We rank near the top nationally in volume and sales for crop production products, fertilizer, custom application, seed and precision agriculture, turf management, industrial weed control, forestry, aquatics and more. As a solutions provider, we help our customers make critical decisions about soil variability, nutrient and water availability, seed selection and pest management. We take pride in working with our growers beyond the sale, helping them in every aspect of their business. 
Helena operates under several main business groups -- Helena Products Group, AGRIntelligence, Helena Industries, LLC and Diversified Applications, Inc. 
Helena is a special place to be 
At Helena, we are family. Our employees take care of each other and support each other at work and in their personal life. Our family-like atmosphere creates a positive work environment that allows our employees to be high-performers because they feel comfort and compassion from their leader and team. Our family-like culture is centered on our successful business model -"People...Products...Knowledge." "People" being the first for good reason. When our employees are treated right and feel cared for, our customers thrive and our business grows. 
Helena's commitment to diversity and inclusion
At Helena, we are committed to creating a diverse and inclusive work environment where all our employees feel safe, valued and have the opportunity to succeed. We embrace different backgrounds and human experiences because our customers are also diverse. When we all show deep appreciation for each other and our customers it builds trust that strengthens Helena and keeps us competitive. 
Helena supports individuals with disabilities and reasonable accommodations may be made to enable qualified individuals with disabilities to perform job responsibilities.
Stay connected to Helena
For the latest job postings and company news, visit us at <a href="https://helenaagri.com/careers" target="_blank">https://helenaagri.com/careers</a>.
Helena is an equal opportunity employer.

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