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Two years’ experience in a medical office setting preferred.
The patient care representative will be responsible for various administrative functions.
Daily tasks can include:
Patient Care Representative: answering phones, scheduling appointments, arranging for outside referrals, collecting copays, etc. Multi-tasking and the ability to work in a fast pace environment is required for this position.
Candidate should enjoy working with patients of all ages, be compassionate, accurate &amp; efficient and have a strong work ethic.
No weekend or evening hours. Great benefits and competitive salary. Please submit a resume if you would like to be part of a dedicated and collaborative team.
Job Type: Full-time
Benefits: 
&nbsp;401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
<ul>
<li>8 hour shift</li>
<li>Day shift</li>
<li>Monday to Friday</li>
</ul>
Work setting:
<ul>
<li>In-person</li>
</ul>
Experience:
<ul>
<li>Customer service: 1 year (Required)</li>
<li>Computer skills: 3 years (Required)</li>
</ul>
Work Location: In person

Patient Care Representative

<h3>Job Description</h3>
Description\n
\n 
\n\nNow Hiring For August Classes! \n\nStarting Pay: Minimum $18.00 - Maximum $24.00 per/hour* \n\nShift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST \n\n \n\nLocation: This position is located at our Dublin, OH campus. \n\n\nWho we are \n\nFounded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. \n\n \n\nWe’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. \n\n \n\nAbout the role \n\nThe Care Coordinator is Quantum Health’s entry point into healthcare navigation. Some people know them as Patient Service Representatives (PSRs), but they’re so much more. They’re tech-savvy helpers, investigators and problem solvers. They interact with our members, clinicians and service providers on the phone, using leading technology to simplify the complex healthcare landscape. Most importantly – no experience is required. Our paid six-week training program provides everything needed to succeed in this rapidly growing industry. \n\n \n\nWhat you’ll do \n
<ul>\n
<li>\nProvide exceptional customer service through inbound/outbound calls in our modern, fast-paced, contact center environment. \n</li>
\n
<li>\nOffer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members’ health plan. \n</li>
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<li>\nAsk probing questions to recognize additional patient needs, including those beyond their current healthcare benefits and provide additional resources/solutions whenever possible. \n</li>
\n
<li>\nAct as an advocate for our members by communicating with network liaisons, clinical professionals and finance staff members at hospitals and medical offices. \n</li>
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<li>\nPartner with internal clinical professionals in providing member guidance and identify when members should be connected directly with Quantum Health Nurses. \n</li>
\n
<li>\nInvestigate financial discrepancies and claim issues to ensure our members and clients are billed appropriately. \n</li>
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<li>\nParticipate in stretch assignments, special projects and leadership development programming, as available, to gain business exposure and build a rewarding career with the organization. \n</li>
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<li>\nAll other duties as assigned. \n</li>
\n</ul>
\n\n \n\nWhat you’ll bring \n
<ul>
<li>\nEducation: High School Diploma or General Education Development (GED) equivalent. \n</li>
</ul>
\n
<ul>\n
<li>\nStrong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams &amp; Zoom), and telephones efficiently. \n</li>
\n
<li>\nStrong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times. \n</li>
\n
<li>\nExcellent communication skills (spoken and written); comfortable talking on the phone for extended periods of time and replying to emails in a timely manner. \n</li>
\n
<li>\nTrustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily. \n</li>
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<li>\nWillingness to routinely, reliably come to work on schedule and adjust shift/scheduling based on the needs of the organization (including occasional paid overtime). \n</li>
\n</ul>
\n\n-- \n\n#LI-ONSITE \n \n
 \n \nWhat’s in it for you\n \n
\n
<ul>\n
<li>\nCompensation: Competitive base and incentive compensation</li>
\n
<li>\nCoverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.</li>
\n
<li>\nRetirement: 401(k) plan with up to 4% employer match and full vesting on day one.\n</li>
\n
<li>\nBalance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.</li>
\n
<li>\nDevelopment: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.</li>
 \n
<li>\nCulture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.</li>
\n
<li>\nEnvironment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!</li>
\n</ul>
\n \n \n
What you should know
\n \n
<ul>\n
<li>\nInternal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.</li>
\n
<li>\nProcess: Application &gt; Phone Screen &gt; Online Assessment(s) &gt; Interview(s) &gt; Offer &gt; Background Check.</li>
\n
<li>\nDiversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .\n</li>
\n
<li>\nTobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.</li>
\n
<li>\nCompensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.</li>
\n
<li>\nSponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.</li>
\n
<li>\nAgencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.</li>
\n</ul>
\n \n \n
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
\n \n \n
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.

Patient Service Representative - Care Coordinator

<h3>Job Description</h3>
3,000 Sign on Bonus Eligible 
Job Summary (PSR)
A medical office position responsible for front office processes in the physician practice
COMPANY DESCRIPTION
Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.
Essential Functions(PSR)
<ul>
<li>Greeting patients entering the physician practice.</li>
<li>Answering office phones, making appointments, confirming appointments and rescheduling when necessary.</li>
<li>Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.</li>
<li>Assists in checking out patients and assists them with referral processing and scheduling process</li>
<li>Collects co-pays and posts charges.</li>
<li>Charge entry and patient balance processing.</li>
<li>Distributes information to patients regarding office policies, procedures, information about the practice, etc.</li>
<li>Explain and enroll patients in the patient portal.</li>
<li>Additional responsibilities as needed</li>
</ul>
Benefits -&nbsp;Wide range of benefits options!
<ul>
<li>Here at Frye,&nbsp;you choose your own&nbsp;Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.</li>
<li>HSA</li>
<li>401(K) retirement plan contributions</li>
<li>Generous Paid Time Off</li>
<li>Accident &amp; Critical Illness Insurance</li>
<li>Prescription Assistance with OptumRx</li>
<li>Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.</li>
<li>Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household.&nbsp;Services are available 24 hrs. a day, 7 days a week.</li>
<li>Free travel and entertainment discount program to ensure you enjoy your time away from work.</li>
</ul>
Why join our team?
Frye Regional Medical Center employs more than 1500 professional and clinical staff.&nbsp;Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care.&nbsp;Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community.&nbsp;We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction.&nbsp;If you are passionate about changing lives, we are looking for you!
 
Minimum Education 
<ul>
<li>High school diploma or equivalent required</li>
<li>Graduate from a medical office assistant program preferred</li>
</ul>
 Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

229 patient-service-representative Jobs