Patient Service Representative

Job Description

Job Description

Patient Service Rep. - Fedeal Way

Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer service-driven PSR to join our fast-paced Federal Way clinic.

Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in resolving scheduling issues effectively? Do you think "delivering excellent customer service" is more than just a tagline? Then you must be looking for a company like Olympic Sports & Spine (OSS).

Local Roots. Local Ownership. Local Commitment.

At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share an interest in creating the best possible place to work. In addition, our experienced staff provides ample training and ongoing support.

The schedule is Monday-Friday, and you must be available between the hours of 8:00 a.m. and 5:00 p.m.

Summary of Duties:

Process all activity related to OSS's patient services. Patient service functions supported include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling:

• Receive incoming patient phone calls.
• Verify insurance and obtain necessary authorizations if required.
• Build and maintain all patient charts.
• Collect any money owed from patients, balance all money nightly, and print reports.
• Maintain statistical log sheets daily to include all follow-ups.
• Pull charts for the next day's appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience:

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

As part of our commitment to maintaining a professional, compliant, and high-integrity workplace, all employment offers at Olympic Sports & Spine are contingent upon the successful completion of a comprehensive background screening. This process may include, but is not limited to, verification of prior employment and education, a credit check (if relevant to the position), criminal history review, and reference checks.

By submitting your application, you acknowledge and consent to this screening process. Please note that any offer of employment will remain conditional until the screening is complete and the results meet the standards set by Olympic Sports & Spine.

Olympic Sports & Spine is an equal opportunity employer and conducts all background screenings in compliance with applicable federal, state, and local laws.

Job Posted by ApplicantPro