<h3>Job Description</h3>
Educational Alliance brings together and partners with diverse communities in Lower Manhattan, offering individuals and families high-quality, multi-generational programs and services that enhance their well-being and socioeconomic opportunities. We are a place where everyone is welcome and where progress is powered one relationship at a time. We are proud of our legacy as a Jewish organization and we provide high-quality, transformational services and programs to all New Yorkers through our network of community centers on Manhattan’s Lower East Side and East Village. As we have for 130 years, we offer best-in-class programming–now across 15 sites—focusing on a mix of education, health and wellness, arts and culture, and civic engagement. 
The Role: Provide a high standard of customer experience and staff the Membership Service Desk in the Lobby of the 14th Street Y, process member and guest transactions. Maintain professional, helpful and warm/welcoming customer service at all times when dealing with all members, clients, and visitors. Build rapport and foster relationships within the community. Represent the brand and core values of the 14 Street Y.
<ul>
<li>Deliver customer service and safety to all members and participants in all programs. </li>
<li>Build relationships with internal and external customers.</li>
</ul>
Responsibilities:
Membership Services(80 %)
<ul>
<li>Provide a warm, welcoming vibe to all who enter the 14th Street Y, develop rapport and engage positively with customers.</li>
<li>Shift roles between the service desk and greeter/lobby area where you will be access control for members and guests, as they scan in/sign in.</li>
<li>Be present, professional and visible at member service desk area. Respond to questions from callers, visitors and members. </li>
<li>Maintain thorough understanding and up-to-date knowledge of all programs, departments, functions and offerings of the 14 Street Y and support prospective members / clients in selecting and purchasing memberships, classes and other program offerings.</li>
<li>Identify customer needs and make connections with services, programs and people within the 14th Street Y and beyond.</li>
<li>Deliver highest level of customer experience based on established 14th Street Y standards and customer code. Always respond to inquiries/concerns in a timely, courteous manner, with sincere attention to members, providing regular postive feedback to participants, knowing and using their names in speaking to the members. </li>
<li>Resolve member / client concerns and complaints, ensure that all receive prompt and cordial service and alerting and working with Member Services Manager, when necessary.</li>
<li>Process large volume of daily membership sales, class registrations, transfers, and other transactions; maintain accurate and up-to-date records; perform daily reconciliation, and other reports, as needed. </li>
<li>Accept, screen, route telephone calls and take messages; receive deliveries of mail, packages and materials for programs and staff; and other daily tasks to maintain the smooth functioning of the Y</li>
<li>Stay abreast on 14 Street Y programs and offerings.</li>
</ul>

Sales (20%)
<ul>
<li>Offer tours to prospective members using the consultant based approach.</li>
<li>Complete follow up procedures with prospective members including follow up communications and documenting results in sales log.</li>
<li>Sell and process memberships</li>
</ul>

Other (10%)
<ul>
<li>Perform membership and service related administrative and creative tasks. </li>
<li>Attend staff meetings and trainings as required.</li>
<li>Perform regular facility walk-throughs to identify cleanliness or safety concerns.</li>
<li>Assist with special projects, events and promotions as needed.</li>
<li>Perform other duties as assigned.</li>
</ul>
Requirements:
<ul>
<li>High School diploma or higher, as well as on-the-job experience in a hospitality or front of house environment.</li>
<li>Exceptional communication skills with ability to build relationships and rapport with all members and guests.</li>
<li>Team player who approaches challenges in a flexible, creative and positive manner </li>
<li>Strong oral and written skills, detail oriented, and computer savvy with the ability to learn new software</li>
<li>Committed to providing exemplary customer serviced in high paced environment</li>
</ul>
Role Key Competencies:
<ul>
<li>Adaptability</li>
<li>Stress tolerance</li>
<li>Problem Solver</li>
<li>Team Player</li>
<li>Communication</li>
<li>Customer Focus</li>
<li>Building Relationships</li>
<li>Safety Awareness</li>
</ul>
Benefits:
<ul>
<li>Discount Perks for Movies, Broadway Shows, and Amusement Parks, etc.</li>
<li>Free Gym Membership to our Manny Cantor Center 14TH ST Y Fitness Center</li>
<li>Discounts to programs at Educational Alliance</li>
</ul>
Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position
EEO Info
Educational Alliance is committed to workplace diversity and inclusion. We are equal opportunity employers and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender identity and expression, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Educational Alliance takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
Educational Alliance is an Equal Opportunity Employer.
For further information about Educational Alliance, please visit <a href="https://edalliance.org" target="_blank">https://edalliance.org</a>.
15-20 Hours Per Week

Membership Assistant

<h3>Job Description</h3>
The Fitness Equation is looking for a professional, performance-driven Assistant Membership Director that assists the Membership Director with managing the membership team and membership sales programs.

Responsibilities
<ul>
<li>Building, leading, and developing a team of skilled, successful Fitness Consultants (membership staff) in order to hit monthly goals set by executive management.</li>
<li>Overseeing and participating in Fitness Consultant appointments with members and membership related events to ensure the highest level of success.</li>
<li>Developing business relationships through prospecting in your personal network, TFE members, community surrounding the club, businesses and organizations and through leads provided by company.</li>
<li>Setting appointments to present membership offerings with a strong emphasis on relationship building and helping the customer achieve their fitness goals.</li>
<li>Obtaining signed agreements from new members in effort to meet and/or exceed all quotas.</li>
<li>Managing and maintaining all prospect information in database to 100% accuracy</li>
<li>Providing customer satisfaction and retention support as needed to maintain existing client relationships.</li>
<li>Providing management with accurate forecast, funnel and all additional required activity/sales metrics.</li>
<li>Up-selling existing customer base with add-on memberships and POS promotional packages such as FitEQ and SuperKidz training programs.</li>
<li>Attending weekly meetings, trainings and coaching sessions with direct supervisors and/or senior management.</li>
</ul>

Qualifications
<ul>
<li>High School diploma minimum; Associate or Bachelor degree in fitness, business, customer service, or related field preferred.</li>
<li>2+ years previous sales and account management experience; previous sales experience in the fitness industry preferred.</li>
<li>Must learn and utilize The Fitness Equation’s consultative sales process.</li>
<li>Must have a passion for fitness and working with people.</li>
<li>Must be well-organized and able to maintain accurate notes.</li>
<li>Must be a self-starter with a strong work ethic.</li>
</ul>

TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.

Assistant Membership Director

<h3>Job Description</h3>
Membership and Visitor Services Assistant 
POSITION SUMMARY 
Join us as the Member and Visitor Services Assistant (MVSA) at the Bay Area Discovery Museum, where you'll be the friendly face welcoming visitors to a world of playful learning and discovery. As the first point of contact, you'll handle admissions, membership and store sales, and share information about our engaging programs. Your commitment to exceptional customer service and belief in our mission will inspire a passion for discovery in every child. Beyond the front desk, you'll contribute to administrative tasks and special events, playing a crucial role in the overall success of the museum. If you're eager to be part of a dynamic team fostering curiosity and excitement, the MVSA position is your gateway to a rewarding experience in creating unforgettable memories for our visitors. 
Join our vibrant team at our picturesque 7.5-acre Fort Baker campus in Sausalito, CA, right next to the Golden Gate Bridge, where every day brings exciting opportunities to engage with our diverse community. The hourly rate is $21.00/hour, with bilingual candidates earning $22.00/hour, along with the chance to positively impact lives in a public-facing role. This role is 95%+ public facing with guaranteed hours on Wed, Thurs, Mondays seasonally, and weekends as needed. Shifts are between 7.5-8 hours with two paid 10-minute breaks and an unpaid 30-minute lunch. We offer a supportive work environment that values your unique talents and contributions. 
The Membership &amp; Visitor Services (MVS) team offers a comprehensive 2-month hands-on training experience. We also offer a 3-week probationary period, ensuring a perfect fit for both you and our team. 
All positions require proof of COVID vaccination. 
KEY ROLES AND RESPONSIBILITIES 
<ul>
<li>Embrace the opportunity to welcome and engage with guests in a friendly and helpful manner, ensuring the highest standards of customer service while also enforcing site policies. </li>
<li>Your professional demeanor will shine as you calmly address guest issues in our active environment, reporting any concerns to our management team. </li>
<li>Take pride in handling cashier duties and admissions opening/closing procedures with precision, guaranteeing accurate cash handling, form submissions, and data entry. </li>
<li>Be the face of our museum by promoting and selling memberships, programs, and store merchandise, contributing to the growth of our community. </li>
<li>Provide information and assistance to visitors and members through telephone and email inquiries. </li>
<li>Maintain the welcoming atmosphere of our museum by keeping admission stations, ticketing areas, and related spaces clean and tidy. </li>
<li>Your organizational skills will shine as you assist in managing lost and found items, will call lists, and donation requests. </li>
<li>Take part in essential administrative tasks, from inputting daily membership sales to fulfilling memberships and restocking supplies and merchandise. </li>
<li>Your attention to detail ensures seamless operations and a positive visitor experience. </li>
<li>Help foster a safe environment by participating in procedures to address escalated situations in partnership with trained safety staff, utilizing a provided walkie talkie with comprehensive training. </li>
<li>Additional duties as assigned by the MVS management team. </li>
</ul>

SKILLS AND QUALIFICATIONS 
<ul>
<li>Excellent Communication and Interpersonal Skills: Showcase your positive, energetic, and friendly demeanor to ensure a positive interaction with every visitor. </li>
<li>Customer Service Experience: Bring a minimum of 1 year of customer service experience, preferably in a fast-paced, customer-facing environment. Bonus points if you've worked in a museum, school, tourist attraction, or amusement park setting. </li>
<li>Language Proficiency: Demonstrate your English proficiency, with bilingual skills being a plus. Spanish or Cantonese proficiency is preferred. </li>
<li>Tech Savvy: Highlight your proficiency in computer literacy, including experience with Microsoft Office and Google Suite. Familiarity with cash handling, point of sale, or ticketing systems is preferred, and experience with the Altru point-of-sale system is a plus. </li>
<li>Commitment to Diversity and Inclusion: Emphasize your professional commitment to Diversity, Equity, Access, and Inclusion, showcasing an open and thoughtful approach to creating a sense of welcome and belonging for both staff and visitors. </li>
<li>Dependability and Initiative: Illustrate your dependability with being on time and present for scheduled shifts. Showcase your ability to take initiative even during slow business times. </li>
<li>Collaborative Spirit: Highlight your ability to work independently and collaboratively as part of a team, fostering positive relationships with other museum departments. </li>
<li>Maintaining Professionalism: Showcase your capability to maintain focus and a positive, professional demeanor while serving large numbers of visitors. </li>
<li>Detail-Oriented: Emphasize your ability to positively accept direction, complete tasks with attention to detail, and maintain a high degree of accuracy. </li>
<li>Adherence to Health and Safety Protocols: Emphasize your commitment to abiding by and enforcing the organization's health and safety protocols. </li>
</ul>
PHYSICAL REQUIREMENTS  
The employee is required to come and go from the work area; to frequently use a monitor, keyboard, mouse, and telephone utilizing safe ergonomic practices; to speak and listen; and to read and understand documents containing text, numbers, and images. The employee must move from one location to another and sit at the front desk and lift and carry objects such as store merchandise, files, and signage weighing up to 15 pounds. The employee may frequently be required to reach with hands and arms and stoop, kneel, or crouch.

Membership & Visitor Services Assistant

<h3>Job Description</h3>
An Assistant General Manager (AGM) is a leader among our professional Membership Sales Team. As a central part of our team, the AGM at Jersey Strong is responsible for promoting and enrolling members into our new member and upgrade programs.
This position is ideal for individuals who possess a passion for sales and prospecting, as well as an enthusiasm for helping people get started with membership and Personal Training. The AGM is a dynamic fitness professional who is comfortable with both selling and prospecting.
To be exceptional, a strong understanding of fitness and sales is a must, as is a keen understanding of prospecting methods and an outgoing personality.
At Jersey Strong, we are RESULTS FOCUSED, EMPATHETIC, and ENTHUSIASTIC. We focus on specific and measurable results and hustle to meet our goals. We are sensitive to the challenges of each person's unique journey and enthusiastic about the positive role fitness plays in people's lives.
We offer paid continuing education, career development opportunities, and a complimentary membership for an immediate family member immediately upon employment. We also offer paid vacations and a matching 401K plan after just one year of employment.
Jersey Strong is looking to develop the top fitness professionals in New Jersey and make fitness a career you can be proud of.
Requirements Full-time availability (40 hours per week) Must be a goal achiever who understands how to develop, set, and achieve personal goals Must be an advocate of fitness and exercise Must be able to follow directions Must have a strong knowledge of sales Must be a strong verbal communicator Must have experience working within a team environment
Personal Profile Professional in appearance, manner, and work ethic Takes ownership of responsibilities and feedback on performance Enjoys multi-tasking, adapting to changing situations, and accomplishing performance goals Honest, friendly, fun, disciplined, and enjoys regular exercise Consistently cultivates personal and professional development Believes in the transformative power of fitness Comfortable working with diverse groups of people Possesses exceptional communication and interpersonal skills Understands the importance of building strong relationships with clients Excited to help others achieve their fitness goals Passionate about providing outstanding customer service Embraces challenges and strives to learn and grow from them.

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