Hours:
Shift Start Time:
Variable
Shift End Time:
Variable
AWS Hours Requirement:
Additional Shift Information:
Weekend Requirements:
Every Other
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$23.100 - $28.514 - $34.217
 
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 
 
What You Will Do Coordinates all registration functions necessary to ensure the processing of a clean claim including but not limited to obtaining and processing patient demographics, visit and financial information in a manner that facilitate maximum financial reimbursement and promotes premier customer service. This role utilizes Patient Secure to identify the accurate patient medical record while adhering to EMTALA regulations and performs face-to-face interviews directly with patients and/or their designated representatives. Accurate identification and delivery of regulatory documents and securing patient financial responsibility is a key responsibility.
Required Qualifications
<ul>
<li>2 Years experience in a business service setting.</li>
<li>Must have experience communicating effectively both verbally and in writing professionally.</li>
</ul>
Preferred Qualifications
<ul>
<li>H.S. Diploma or Equivalent</li>
<li>Experience communicating and discussing personal and financial matters with patients and/or their representatives is preferred.</li>
</ul>
Other Qualification Requirements
<ul>
<li>HFMA certifications preferred.</li>
</ul>
Essential Functions
<ul>
<li>Collections Follow department guidelines for providing patient with estimate letter. Request payment of co-pay, deductible, estimated out of pocket or good-faith deposit in a manner specified in department and hospital policies. If patient unable to pay requested amount, negotiate some portion. Receive and process funds, print and file receipt, and update Centricity visit comments. Secure all funds and receipts in accordance with department standard.</li>
<li>Completes insurance verification and evaluation Insurance/Plan Selection: After medical screening (ER settings), obtain health benefit coverage including possible accident related coverage. Input all insurance coverage information into Centricity Insurance Verification (IF). If patient unable to provide insurance, search for potential coverage through MCA for SRS/SCMG and MPV (or Portal) for potential Medicare or Medi-Cal. Use Coordination of Benefits (COB) standards to prioritize billing order of insurance plans. Medicare patients - Medicare Secondary Payer (MSP) questionnaire is completed. Validate insurance eligibility electronically (e.g. MPV, Experian) when applicable. Validate health benefit coverage including possible accident related coverage. Validate and identify the Primary Medical Group on Health Maintenance Organizations (HMO) patients. Notify the clinical staff, including physician, on patients that are out-of-network. Follow process to estimate patient out of pocket based upon department guidelines and collect patient financial responsibility. Communicate to patient and leadership when unusually high out of pocket, unusually limited coverage, and/or if insurance is out of network (OON) following the guidelines established for the facility. Unfunded: Initiate interview on unfunded/underfunded patients. Input financial screening results into Pointcare fields as appropriate and provide patient with potential coverage options. Complete the process by recording the outcome through X8 function. Complete HPE (Hospital Presumptive Eligibility) process when appropriate. Document in Centricity visit comments if patient declined or completed financial screening. Follow self-pay process (aka toolkit) to discuss the Sharp out of pocket expectation.</li>
<li>Customer service Use AIDET, key words at key times, On-Stage Behavior and support 5-star results on patient satisfaction. Communicates effectively both orally and in writing sufficient to perform the essential job functions. Use tact and empathy in working with customers under stressful situations and with frequent interruptions. Avoid abbreviations when communicating to patient. Adapt and protect patient privacy as needed (i.e. lowering voice, using face sheets vs. verbal interviews). Practice good interpersonal and communication skills and ability to work well with others contributing to a team environment. Practice a positive and constructive attitude at all times. Negotiates with others, handles minor complaints by settling disputes, grievances, and conflicts. Perform service recovery when The Sharp Experience does not go right in accordance to the department standards and Sharp's Behavior Standard Service Recovery. Identify solutions to issues not covered by verbal or written instructions.</li>
<li>Demonstrates initiative and teamwork Prioritize job responsibilities effectively. Keep management informed of backlogs or slow volume. Round on patients when volumes are low as identified by your department. Patients are processed timely based upon depart standards such as quality audits, time, and production measurements. Offer to assist others and asks for assistance in completing of assignments, as needed. Inform patient/families of admission delays and cause if known or allowed. Promotes a team approach in completion of department duties. Contributes to department production by maintaining expected level of productivity designated by the department.</li>
<li>Other duties As directed by Leadership, provide ongoing support of department and hospital needs as assigned. When applicable, collect patient valuables according to policy and secure them by entering into log and dropping into department safe. Follow hospital policy to release valuables. When applicable, update Patient Type, Bed Placement, Accommodation Code, Attending Physician. ED Unit Clerk (SCO only): Responsible for handling outgoing/incoming Emergency Department calls including outgoing calls for consultations and ancillary services. Calls to physicians and ancillary service areas will be documented in the EMR. Obtain medical records and facilitate transfers from/to outside facilities. Create patient chart for physician and organize charts for the HIM department. Compile workers' compensation paperwork for the ED physician. Monitor ED cafe supplies. Handle outgoing calls to other departments for ED. Input discharge disposition information obtained from EHR orders into patient admission-discharge-transfer (ADT) application. Customer Information Center duties (SCO only): Initiate ED Code calls using the overhead paging system and Code Log Book online. Answer CIC phone lines after business hours and monitor alarm panels for incoming Codes.</li>
<li>Patient registration Patient Safety: Authenticate and/or enroll patient at workstations where Patient Secure palm scanner is available. Follow established guidelines such as scripting and picture identification for enrollment and authentication. In absence of Patient Secure workstation, use at least two patient identifiers to confirm patient identity. Notify DUPREG and document potential duplicate and overlap registrations when identified. Demographic Collection: Populate all demographic screens for new and established patients. In applicable cases, follow registration guidelines for Doe and Trauma patients. Update regulatory fields in demographic data with patient choices on regulatory forms such as Notice of Privacy Practice (NPP), Advanced Directive for Health Care (ADHC), Health Information Exchange (HIE). Secure patient signature on address attestation. If service is accident related, update appropriate visit fields indicating known details. Follow defined documentation process with homeless patient (i.e. notating 'SB1152' in FirstNet and Edit Visit (EV) form comments).</li>
<li>Regulatory responsibilities Observe EMTALA regulations (Emergency Room/ER settings) by avoiding communication of financial information (such as eligibility, copays, authorization) until medical screening is completed. This includes avoiding discussion of financial issues with clinical counterparts, health insurances, or patient family/friends until after medical screening. Using scripting, review Conditions of Admission (COA). If unable to secure signature, indicate reason in Centricity visit comments. Based upon COA patient review, update appropriate Centricity fields related to status of ADHC, No Publish, Notice of Privacy Practices, and Patient Rights. More fields may be added as regulations change. In cases where Tricare or Medicare/Medicare Advantage is primary or secondary, use scripting to review and deliver appropriate regulatory form (Tricare Rights, Tricare Third Party Liability, and Important Message from Medicare (IMM) form). If signature secured, update Centricity fields in appropriate insurance follow-up field. If unable to secure signature, indicate reason in Centricity visit comments. Follow guidelines for delivery of Medicare Outpatient Observation (MOON) and Outpatient Observation Notice (OON) to all patients being admitted in an Observation status. Request and input Primary Care Provider (PCP) information and initiate Health Information Exchange (HIE) process as appropriate. In areas performing post regulatory review, address outstanding alerts in the Centricity Alerts Manager based upon your department's workflow. Document Imaging - Secure necessary Access Service related documents and scan to correct form/identifier.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Knowledge of Medical Terminology.</li>
<li>Knowledge of insurances, billing and collections guidelines/criteria.</li>
<li>Knowledge of Local, State, and Federal regulations governing registration/billing activities including Joint Commission, Title XXII, Medicare and Medi-Cal regulations.</li>
<li>Knowledge of ICD-10, CPT, and/or RVS coding.</li>
<li>Knowledge of Medicare Important Message, Medicare Secondary Payor, Tricare Third Party Liability; Auto Accident and Work Comp, Medicare/Outpatient Observation Notice.</li>
</ul>
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
H.S. Diploma or Equivalent

Medical Receptionist

Hours

Shift Start Time:
Variable
Shift End Time:
Variable
Additional Shift Information:
Weekend Requirements:
As Needed
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$22.275 - $26.455 - $31.747
 
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 
 
This position requires travel to multiple locations.
Required Qualifications
<ul>
<li>Medical office experience required with a strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program.</li>
</ul>
Preferred Qualifications
<ul>
<li>H.S. Diploma or Equivalent</li>
<li>Completion of a medical receptionist or equivalent training program.</li>
</ul>
Essential Functions
<ul>
<li>Collaboration and teamwork Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect. Effective, clear communication to promote excellent department operations and efficient patient care. Stays informed through staff meetings and shares pertinent information with others. Assists co-workers with their tasks. Demonstrates flexibility to meet clinic and SRS Rehab Service needs. Assists in the daily department maintenance and general departmental flow. Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions. Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.</li>
<li>Communication Responds to all phone calls within 3 rings and answers with name and department. Asks before placing a caller on hold, waits for a response and checks back with the caller and offers alternatives. Uses a pleasant voice. Is helpful and knowledgeable and thanks the caller at the end of the call. Takes complete messages that are formatted neatly, concisely, spelled correctly and written using correct medical terminology. Announces call to connecting party when transferring a call. Returns phone messages according to established guidelines based on message documentation. Refers telephone calls appropriately.</li>
<li>Department operations Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities. Prepares and monitors daily/weekly schedules, labels and reports accurately per department guidelines and within established timeframes. Offers information and education to patients on customer services such as van shuttle, nurse connection and educational classes and assists patient with necessary forms and directions. Maintains supply levels, patient brochures and exam preparations for work area. Notifies supervisor of key user of any repairs or maintenance needed in the environment. Knowledgeable on procedure for activating appropriate emergency support systems (i.e., code blue, red, etc.) and monitors patient waiting area alerting physical therapist, physician or nurse of any potential medical occurrences. Follows established cash receipt policy and procedures for collection of payments. Balances and secured cash drawer. Prepares daily deposit. Knowledgeable on patient account and billing information.</li>
<li>Financial responsibilities Accepts accountability for the organization's financial success while delivering the highest quality of care and service. Demonstrates flexibility in work practices. Supports organizational cost containment (i.e., following work comp and PPO authorization guidelines). Takes initiative in using time effectively. Actively sets priorities and adjusts to unscheduled situations. Accepts responsibility for own actions and outcomes. Initiates communication with others to ensure job is completed successfully. Department goals (i.e., department productivity, CUOS, patient visits and FTE's). Follows established cash receipt policy and procedures for collection of payments. Balances and secures cash drawer. Prepares daily deposit with minimal reminder to complete in an accurate and thorough manner. Knowledgeable on patient account and billing information. Performs mini-registration procedures and verifies insurance eligibility.</li>
<li>Scheduling
Schedules appointments following appropriate provider guidelines, based on composite of the following and measured by supervisory review of relevant reports. Schedules appointments with the correct visit type, provides patients with accurate appointment information, verifies collector code and updates patient information and appointment site location. Confirms future appointments with patient according to guidelines. Other scheduling (e.g. IDX and PPO insurance authorization) as identified by site. Using a keyboard, type proficiently and accurately. Type a minimum of 30 words per minute with 0-2 errors. Proof work.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Knowledge of medical terminology required.</li>
</ul>
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
H.S. Diploma or Equivalent

Hours

Shift Start Time:
Variable
Shift End Time:
Variable
Additional Shift Information:
Weekend Requirements:
As Needed
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$22.275 - $26.455 - $31.747
 
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 
 
What You Will Do Represents Sharp Rees-Stealy by providing patients with appointments, information and other operational support services for assigned department. Provides a high level of customer service in a manner consistent with our Mission and Goals. Responsible for patient registration, demographic and insurance updates. Confirms insurance eligibility and obtains authorizations for service. Works with patients to resolve billing and insurance related issues.
Required Qualifications
<ul>
<li> Medical office experience required with a strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program. </li>
</ul>
Preferred Qualifications
<ul>
<li>H.S. Diploma or Equivalent </li>
<li> Completion of a medical receptionist or equivalent training program. </li>
</ul>
Essential Functions
<ul>
<li>Collaboration and teamwork Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect. Effective, clear communication to promote excellent department operations and efficient patient care. Stays informed through staff meetings and shares pertinent information with others. Assists co-workers with their tasks. Demonstrates flexibility to meet clinic and SRS Rehab Service needs. Assists in the daily department maintenance and general departmental flow. Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions. Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.</li>
<li>Communication Responds to all phone calls within 3 rings and answers with name and department. Asks before placing a caller on hold, waits for a response and checks back with the caller and offers alternatives. Uses a pleasant voice. Is helpful and knowledgeable and thanks the caller at the end of the call. Takes complete messages that are formatted neatly, concisely, spelled correctly and written using correct medical terminology. Announces call to connecting party when transferring a call. Returns phone messages according to established guidelines based on message documentation. Refers telephone calls appropriately.</li>
<li>Department operations Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities. Prepares and monitors daily/weekly schedules, labels and reports accurately per department guidelines and within established timeframes. Offers information and education to patients on customer services such as van shuttle, nurse connection and educational classes and assists patient with necessary forms and directions. Maintains supply levels, patient brochures and exam preparations for work area. Notifies supervisor of key user of any repairs or maintenance needed in the environment. Knowledgeable on procedure for activating appropriate emergency support systems (i.e., code blue, red, etc.) and monitors patient waiting area alerting physical therapist, physician or nurse of any potential medical occurrences. Follows established cash receipt policy and procedures for collection of payments. Balances and secured cash drawer. Prepares daily deposit. Knowledgeable on patient account and billing information.</li>
<li>Financial responsibilities Accepts accountability for the organization's financial success while delivering the highest quality of care and service. Demonstrates flexibility in work practices. Supports organizational cost containment (i.e., following work comp and PPO authorization guidelines). Takes initiative in using time effectively. Actively sets priorities and adjusts to unscheduled situations. Accepts responsibility for own actions and outcomes. Initiates communication with others to ensure job is completed successfully. Department goals (i.e., department productivity, CUOS, patient visits and FTE's). Follows established cash receipt policy and procedures for collection of payments. Balances and secures cash drawer. Prepares daily deposit with minimal reminder to complete in an accurate and thorough manner. Knowledgeable on patient account and billing information. Performs mini-registration procedures and verifies insurance eligibility.</li>
<li>Scheduling
Schedules appointments following appropriate provider guidelines, based on composite of the following and measured by supervisory review of relevant reports. Schedules appointments with the correct visit type, provides patients with accurate appointment information, verifies collector code and updates patient information and appointment site location. Confirms future appointments with patient according to guidelines. Other scheduling (e.g. IDX and PPO insurance authorization) as identified by site. Using a keyboard, type proficiently and accurately. Type a minimum of 30 words per minute with 0-2 errors. Proof work.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Knowledge of medical terminology required.</li>
</ul>

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
H.S. Diploma or Equivalent

<h3>Job Description</h3>
We are looking for a Front Desk Receptionist for a fast-paced, busy practice. This position does not involve working on weekends or holidays. 
Salary: $16.00 - $17.00 per hour
Summary:
Provides administrative functions including, but not limited to answering phones, general administrative duties, maintaining a clean facility environment, and maintaining supplies.
Essential Duties and Responsibilities:
<ul>
<li>Checks patients in and out.</li>
<li>Registers patients, collecting co-pays and deposits at the front desk</li>
<li>Prepares all necessary documents for patients to complete including new patient paperwork, insurance cards, notice of privacy practices.</li>
<li>Creates new patient charts and pulls existing charts as needed.</li>
<li>Maintains the confidentiality, security, and physician safety of patient’s medical records.</li>
<li>Maintains a pre-determined, organized medical record format.</li>
<li>Interacts with physician/office personnel in a friendly manner.</li>
<li>Answers the phone in a friendly manner and directs all calls appropriately.</li>
<li>Receives and directs phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients.</li>
<li>Obtains and records patient medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality.</li>
<li>Prepares examination rooms.</li>
<li>Delivers compassionate support, attention, and assistance to patients and families.</li>
<li>Ensures compliance with all health care regulations, including HIPAA and OSHA.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Education and Experience:
<ul>
<li>High school diploma or GED required.</li>
<li>At least one year of experience in an administrative role.</li>
<li>Previous employment in a healthcare facility experience preferred</li>
</ul>
Required Skills and Abilities:
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Excellent organizational and time management skills.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Extensive knowledge of office management procedures.</li>
</ul>
Job Type: Full-time
Salary: $16.00 - $17.00 per hour
Benefits:
<ul>
<li>Free parking</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
Healthcare setting:
<ul>
<li>Ambulatory surgery center</li>
<li>Clinic</li>
<li>Outpatient</li>
<li>Private practice</li>
</ul>
Medical specialties:
<ul>
<li>Pain Medicine</li>
<li>Surgery</li>
</ul>
Schedule:
<ul>
<li>Day shift</li>
<li>Monday to Friday</li>
</ul>
Experience:
<ul>
<li>Microsoft Office: 1 year (Preferred)</li>
<li>Medical management: 1 year (Preferred)</li>
<li>Medical office: 1 year (Required)</li>
</ul>
Work Location: In person
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
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<h3>Job Description</h3>
As the Medical Receptionist, I report to the Practice Manager. I create the initial connection with all DOC guests and ensure that our Core Value of tenacious caring occurs from the moment they enter our DOC clinic until the time they exit. I do this by understanding the value of communication, a helpful hand and the importance of relating to one’s needs.
Lead Outcomes
<ul>
<li>I lead registration, benefits verification and check out procedures.</li>
<li>I am able to collect guest payments at time of service.</li>
<li>I lead the end-of-day closing procedures. </li>
<li>I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.</li>
<li>I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.</li>
<li>I lead DOC costumer service protocols to ensure each guest departs with all of their questions answered and check out procedure complete.</li>
<li>I lead office duties including distribution of mail, maintain change till for accuracy, replacement of refreshments in lobby and other general office duties as assigned.</li>
</ul>
Core Responsibilities
<ul>
<li>I facilitate guest flow by notifying providers and other team members of guests’ arrival, having awareness of delays, and providing continual communication with all.</li>
<li>I provide assistance to new guests, update existing guest demographics, collect personal and financial information, and gather payments.</li>
<li>I answer phones, return calls and schedule appointments in professional and timely manner while following all DOC protocols.</li>
<li>I verify benefits information for guests and obtain test precertification/authorizations when necessary.</li>
<li>I’m responsible for opening and closing clinic and for maintaining a clean and organized lobby throughout the day.</li>
<li>I assist our guests as needed.</li>
</ul>
I exemplify the following competencies
<ul>
<li>My leadership is proactive.</li>
<li>My behaviors and standards model DOC’s values and deliver a service experience that is unrivaled.</li>
<li>I use active listening skills.</li>
<li>My behavior is enthusiastic.</li>
<li>I enjoy working as part of a team.</li>
<li>I am flexible and adaptable.</li>
<li>I am able to lift up to 50lbs.</li>
<li>I am proficient in computer skills.</li>
</ul>

<h3>Job Description</h3>
Description:
Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations
Essential Duties and Responsibilities
<ul>
<li> Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents</li>
<li> Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.</li>
<li> Register patients, update patient records, and verify insurance accurately and timely</li>
<li> Follow company procedures related to workers’ compensation and occupational medicine patients</li>
<li> Determine, collect and process patient payments and address collection and billing issues</li>
<li> Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures</li>
<li> Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests</li>
<li> Balance daily patient charges (cash, check, credit cards) against system reports</li>
<li> Complete closing procedures by preparing closing documentation and submitting required reports</li>
<li> Prepare, sign, and drop the deposit in the safe on a nightly basis</li>
<li> Complete cash control procedures and secure financial assets</li>
<li> Maintain complete and accurate documentation.</li>
<li> Maintain office supplies</li>
<li> Observe safety and security procedures; promote a safe and pleasant work environment</li>
<li> Report potentially unsafe conditions to management</li>
<li> Regular attendance to ensure efficient clinic operations</li>
<li> Other duties and responsibilities as assigned</li>
</ul>
Requirements:
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone voice. Tactful 
interpersonal relationships.
Physical Demands/Work Environment
Office environment. Standing for extended periods of time. Sitting and keyboarding for extended periods of time. Reaching and stooping for files. High attention to detail and ability to focus. Potential exposure to potentially infectious material and chemicals. Moderate noise level.

<h3>Job Description</h3>
Minivasive Pain and Orthopedics, a distinguished outpatient clinic network dedicated to serving the broader Houston, TX area, is committed to providing individualized and empathetic care to our patients. Our team is actively seeking dedicated individuals who are enthusiastic about making a positive impact while honing their clinical expertise. Join our team at Minivasive Pain and Orthopedics to unleash your potential for excellence.

We are currently seeking a full-time, bilingual Medical Receptionist in Stafford, Texas. Medical Receptionist's work encompasses many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing and providing medical procedural support.

ESSENTIAL FUNCTIONS:
<ul>
<li>Greet patients as they arrive at the facility</li>
<li>Assist patients to complete all necessary forms and documentation</li>
<li>Update patients' information into the EMR database</li>
<li>Answer telephone and deal with inquiries</li>
<li>Call patients and remind them of their appointments</li>
<li>Schedule and reschedule patients' appointments</li>
<li>Protects patient and family privacy rights and maintains confidentiality of patient records in accordance with policy and procedure and HIPAA requirements</li>
<li>Adheres to the company standards of business conduct</li>
<li>Other duties as assigned</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES:
<ul>
<li>Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology</li>
<li>Knowledge of computer and relevant software applications</li>
<li>Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and Word</li>
<li>Strong attention to detail: being careful about detail and thorough in completing work tasks</li>
<li>Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace</li>
<li>Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done</li>
<li>Ability to maintain effective and organized systems to ensure timely patient flow</li>
<li>Bilingual; fluent in English and Spanish</li>
</ul>
EDUCATION AND EXPERIENCE:
<ul>
<li>High School diploma; preference given to those with some college education</li>
<li>Minimum of 1-2 years of experience in a medical office scheduling setting</li>
</ul>
OFFERED BENEFITS:
<ul>
<li>Choice of 3 Medical Plans</li>
<li>Choice of 2 Dental Plans</li>
<li>1 Vision Plan</li>
<li>Employee Assistance Program</li>
<li>Short and Long-Term Disability Insurance</li>
<li>Basic and Voluntary Life with AD&amp;D Plan</li>
<li>401(k) with a 2-year vesting</li>
<li>Paid Time Off (PTO) + Holidays</li>
</ul>

For more information, please visit our website:
minivasivepain.com
Compensation will be determined based on the applicant's education, experience, knowledge, skills, abilities, internal equity, and alignment with market data.
Job Posted by ApplicantPro

<h3>Job Description</h3>
Minivasive Pain and Orthopedics, a distinguished outpatient clinic network dedicated to serving the broader Houston, TX area, is committed to providing individualized and empathetic care to our patients. Our team is actively seeking dedicated individuals who are enthusiastic about making a positive impact while honing their clinical expertise. Join our team at Minivasive Pain and Orthopedics to unleash your potential for excellence.

We are currently seeking a full-time, bilingual Medical Receptionist in Channelview, Texas. Medical Receptionist's work encompasses many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing and providing medical procedural support.

ESSENTIAL FUNCTIONS:
<ul>
<li>Greet patients as they arrive at the facility</li>
<li>Assist patients to complete all necessary forms and documentation</li>
<li>Update patients' information into the EMR database</li>
<li>Answer telephone and deal with inquiries</li>
<li>Call patients and remind them of their appointments</li>
<li>Schedule and reschedule patients' appointments</li>
<li>Protects patient and family privacy rights and maintains confidentiality of patient records in accordance with policy and procedure and HIPAA requirements</li>
<li>Adheres to the company standards of business conduct</li>
<li>Other duties as assigned</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES:
<ul>
<li>Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology</li>
<li>Knowledge of computer and relevant software applications</li>
<li>Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and Word</li>
<li>Strong attention to detail: being careful about detail and thorough in completing work tasks</li>
<li>Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace</li>
<li>Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done</li>
<li>Ability to maintain effective and organized systems to ensure timely patient flow</li>
<li>Bilingual; fluent in English and Spanish</li>
</ul>
EDUCATION AND EXPERIENCE:
<ul>
<li>High School diploma; preference given to those with some college education</li>
<li>Minimum of 1-2 years of experience in a medical office scheduling setting</li>
</ul>
OFFERED BENEFITS:
<ul>
<li>Choice of 3 Medical Plans</li>
<li>Choice of 2 Dental Plans</li>
<li>1 Vision Plan</li>
<li>Employee Assistance Program</li>
<li>Short and Long-Term Disability Insurance</li>
<li>Basic and Voluntary Life with AD&amp;D Plan</li>
<li>401(k) with a 2-year vesting</li>
<li>Paid Time Off (PTO) + Holidays</li>
</ul>

For more information, please visit our website:
minivasivepain.com
Compensation will be determined based on the applicant's education, experience, knowledge, skills, abilities, internal equity, and alignment with market data.
Job Posted by ApplicantPro

<h3>Job Description</h3>
Who We Are
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. 
The Opportunity
As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner. 
This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kick start their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a master at multi-tasking, we encourage you to apply! 
Your Impact
<ul>
<li>Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
<ul>
<li>Welcome and greet patients to the clinic with a friendly and professional demeanor. </li>
<li>Register patients efficiently, ensuring completion of all required forms with accurate information. </li>
<li>Handle insurance and billing inquiries, providing clear and concise information to patients. </li>
<li>Aid ill or distraught patients as necessary and with available resources. </li>
</ul>
</li>
<li>Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
<ul>
<li>Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments. </li>
</ul>
</li>
<li>Clinic Coordination &amp; Collaboration:Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
<ul>
<li>Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules. </li>
<li>Assist in scheduling specialist referrals as needed for patient follow-up. </li>
<li>Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team. </li>
</ul>
</li>
<li>Front Desk Management:
<ul>
<li>Answer and direct phone calls in a professional and timely manner. </li>
<li>Keep the reception area organized and tidy, creating a welcoming environment for patients. </li>
<li>Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs. </li>
</ul>
</li>
<li>CMD Technology &amp; Offerings Expert: 
<ul>
<li>Become familiar with scope of services provided at CMD and costs affiliated with all services. </li>
<li>Navigate and utilize various software systems for reservation scheduling and electronic medical records. </li>
</ul>
</li>
</ul>
 Required Availability: 
<ul>
<li>Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
<ul>
<li>For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. </li>
<li>For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. </li>
<li>For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week. </li>
</ul>
</li>
<li>Flexibility to work nights, weekends, holidays. </li>
<li>If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. </li>
<li>Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute. </li>
</ul>
Who You Are
<ul>
<li>Education: High School Diploma required. </li>
<li>Proactive and confident communicator (written and verbal). Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients. </li>
<li>Detail-oriented with excellent organizational skills. Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment. </li>
<li>Compassionate, authentic, and patient focused. Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. </li>
<li>Technically savvy: Proficient with Microsoft Office Suite or related software. </li>
<li>Effective communicator and cross collaborator:Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization. </li>
<li>Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic. </li>
<li>Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization. </li>
<li>Strong analytical and problem-solving skills. Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. </li>
<li>Trustworthy. Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations. </li>
</ul>
Bonus Qualifications
<ul>
<li>Medical Receptionist Certification. </li>
<li>Previous experience in a medical receptionist role or similar customer service position. </li>
<li>Familiarity with medical terminology and basic knowledge of insurance processes. </li>
<li>Experience using electronic records data management software and other related programs used for medical registration and collection of HIPAA documentation. </li>
<li>Experience working with insurance billing and coding information. </li>
</ul>
Why ConvenientMD?
<ul>
<li>Collaborative team environment that encourages professional growth </li>
<li>Urgent care services at no cost to our team members and their families </li>
<li>Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance </li>
<li>401k match after one year of service </li>
<li>Access to our Primary Care (depending on location) </li>
<li>Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families </li>
<li>Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more </li>
</ul>
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

<h3>Job Description</h3>
Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:
Sea Mar is a mandatory COVID-19 and flu vaccine organization
Medical Receptionist - Posting #25582
Hourly Rate: $20.00
Position Summary:
Sea Mar is hiring Full-Time Receptionists and we are currently seeking to fill a position at our Medical Clinic in Elma, WA. Applicant must be available and flexible to work extended hours if requested. 
The receptionist will be responsible for processing patient information. Making medical appointments and contacting patients via phone on behalf of Sea Mar, taking messages, etc. The ideal candidate must possess some problem-solving skills and must be able to communicate efficiently with our patients and be sensitive to their needs. Must demonstrate and maintain a high level of work ethic and professionalism as well as be able to multi-task and properly use basic office software.
Duties and Responsibilities:
As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. 
Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:
<ul>
<li>Understanding and empathizing with client needs</li>
<li>Surpassing client expectations</li>
<li>Demonstrating a high level of integrity</li>
<li>Exhibiting compassion and commitment</li>
<li>Advocating for social justice</li>
<li>Taking pride in individual work as well as that of the team</li>
<li>Continually learning to stay current with industry standards, best practices and technology</li>
</ul>
As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.
Includes the following, but is not limited to:
<ul>
<li>Maintain a clean and healthy work space environment and patient area.</li>
<li>Responsible for all daily front desk activities to ensure completion.</li>
<li>Answers the telephone and assists callers.</li>
<li>Schedules and confirms patient appointments according to the Front Desk Manual.</li>
<li>Maintains an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role.</li>
<li>Assists the medical/dental records department in;</li>
<li>Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.</li>
<li>Distributes and screens all incoming and outgoing mail.</li>
<li>Maintains a 100% Collection rate by collecting patient’s account payments and balances.</li>
<li>Assists patients in filling out patient registration forms.</li>
<li>Assists all patients with accessing services to Health Care.</li>
<li>Informs patients about other Health Centers and community services.</li>
<li>Accurately enters patient demographic information into the practice management system.</li>
<li>Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.</li>
<li>Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed.</li>
<li>The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.</li>
</ul>
Productivity and Quality:
<ul>
<li>Acknowledge each patient’s arrival inside the clinic with a smile. Offer your assistance. If you are on the phone during their arrival, please let the patient know that you will be with them in a moment.</li>
<li>You will address each patient by their last name.</li>
<li>You must answer each call within 3 rings.</li>
<li>When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting.</li>
<li>Every call should be answered with, “Good morning (afternoon), Sea Mar Community Health Centers, this is _______, how may I direct your call?”</li>
<li>At no time should any call be placed on hold for longer than 2 minutes without checking in with the patient.</li>
</ul>
Personnel and Performance Metrics:
<ul>
<li>Adhere to schedule and be prepared to provide services by 8am each day.</li>
<li>Provider services using AIDET skills at all times.</li>
<li>Complete quality care gaps for 100% of patients treated.</li>
<li>Provider services to a minimum of ten patients a day.</li>
<li>Strongly support Follow My Health enrolment.</li>
<li>Close chart notes within 24 hours of service.</li>
<li>Must be able to support and maintain an average of 21 patient visits a day for a full days schedule per provider (MD) and an average of 18 patient visits per day per provider (ARNP/PA).</li>
</ul>
Education and/or Requirement:
<ul>
<li>Minimum one-year experience in a medical setting</li>
<li>High School Diploma or GED required</li>
<li>Medical terminology preferred</li>
<li>Knowledge of Windows, Word, Excel, Computer and typing skills are required</li>
<li>Excellent verbal, customer service, and written skills necessary</li>
<li>Good organizational skills are a must</li>
<li>Bilingual in English/Spanish is preferred but not required</li>
</ul>
What We Offer:
Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Prescription coverage</li>
<li>Life Insurance</li>
<li>Long Term Disability</li>
<li>EAP (Employee Assistance Program)</li>
<li>Paid-time-off starting at 24 days per year + 10 paid Holidays.</li>
</ul>
We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 
How to Apply:
To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Wendy Parshall, Front Office Supervisor, at <a href="mailto:WendyParshall@seamarchc.org" target="_blank">WendyParshall@seamarchc.org</a>.
Sea Mar is an Equal Opportunity Employer.
Posted on 09/14/2023
External candidates considered after 09/19/2023
This position is represented by Office and Professional Employees International Union (OPEIU).
Please visit our website to learn more about us at <a href="http://www.seamar.org" target="_blank">www.seamar.org</a>. You may also apply through our Career page at <a href="https://www.seamar.org/jobs-general.html" target="_blank">https://www.seamar.org/jobs-general.html</a>.
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