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<a>Miami Dade College, Medical Campus&nbsp;</a>is now accepting applications for Department Chairperson, RN-BSN Program. The Chairperson is one of three Chairs that report to the Dean of the School of Nursing.&nbsp; The Chairperson provides academic leadership for the School of Nursing Programs
Duties and Responsibilities:
<ul>
<li>Facilitates development and implementation of curricula</li>
<li>Communicates with full-time and part-time faculty on curriculum and instruction matters and ensures ongoing development of staff</li>
<li>Ensures that School of Nursing programs are in compliance with Florida Department of Education and Nursing Education Accreditation</li>
<li>Manages program resources</li>
<li>Secures additional resources to support the programs through grant-writing, partnerships, contributions, and sponsorships</li>
<li>Maintains data to support systematic program evaluation</li>
<li>Teaches at least one course within the discipline per academic year</li>
<li>Hires, evaluates, and supervises full and part-time personnel</li>
<li>Supervises faculty</li>
<li>Resolves issues and problems that may arise with faculty, staff, and students</li>
<li>Devises and supervises student recruitment and retention efforts</li>
<li>Ensures efficient and effective student advisement</li>
<li>Provides support and advice in the collective bargaining process, and assures adherence to relevant areas of the collective bargaining agreement</li>
<li>Works closely with the Dean of the Benjamin Leon School of Nursing and Campus Presidents</li>
<li>Serves as an integral member of College and Campus administrative teams</li>
<li>Serves on program, Campus, and College policies, procedures, and guidelines Committees</li>
</ul>
Requirements:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Florida License Registered Nurse or eligibility as a Registered Nurse (RN) and a Master’s degree in Nursing with five (5) years’ experience in Nursing, administrative experience and teaching college-level courses in an appropriate discipline or relevant clinical experience</li>
<li>Knowledge and understanding of College organization, goals and objectives, and polices and procedures</li>
<li>Knowledge and understanding of a wide range of instructional systems development, training methods, techniques, and formats</li>
<li>Knowledge of the requirements of accreditation agencies</li>
<li>Excellent organizational and communication skills (both oral and written)</li>
<li>Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community</li>
<li>Skill in budget preparation and management</li>
<li>Possess computer application skills</li>
<li>Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community</li>
<li>Ability to effectively present information to top management, public groups, and/or boards of directors</li>
<li>Ability&nbsp; to respond to common inquiries or complaints&nbsp; from customers, regulatory agencies, or members of the business community</li>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions</li>
<li>Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments</li>
<li>Ability to travel between program locations</li>
<li>Ability to work in a multi-ethnic and multi-cultural environment</li>
</ul>

Department Chairperson, RN-BSN Program

<h3>Job Description</h3>
Job Description
Position Title:&nbsp;Client Retention Director - Western US - Remote&nbsp;
Salary:&nbsp; $130,000 - $140,000
Other Forms of Compensation:&nbsp;Up to 50% bonus potential&nbsp;
Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,500 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit <a href="http://www.ChartwellsK12.com" target="_blank">www.ChartwellsK12.com</a>.
Job Summary
Want to influence a generation? How about working in a place where you know you make a difference? At Chartwells K12, we provide over 2 million meals each day to students at over 5,000 public and private school locations. Our goal is to ensure kids leave the cafeteria happier and healthier than they come in. That’s why we serve food kids love to eat and create programs that encourage fun and discovery.&nbsp;
As a Client Relations Director (CRD), you’ll support and partner with Chartwells K12 Leadership teams to develop a strong client relations/retention culture, strengthen our client partnerships and retain existing accounts in the States of CA, OR, WA, AZ, CO, ID, NM, and MT. You’ll partner with a diverse group of functional leaders to best position Chartwells K12 for account preservation and growth.&nbsp;
This position is eligible for remote work from the following states: CA, OR, WA, AZ, ID, NM, and MT.
Key Responsibilities:&nbsp; • Portfolio Management: Coordinate and assist Client Relations Directors (CRDs) in managing their client relations/retention portfolios. Emphasis on retention strategies that revolve around quality, service, innovation, and value.&nbsp;
• Strategic Collaboration: Work closely with Operations, Finance, Marketing, Culinary, Procurement, Legal and Nutrition leaders to develop comprehensive retention plans that include operational, financial, relationship, proposal and rebid strategies.&nbsp;
• Client Engagement: Cultivate strong client relationships through site visits, interviews, calls, and engagement. Serve as an additional point of contact for addressing customer concerns and facilitating resolution. Champion quality, service, innovation, and value that Chartwells K12, and broader Compass organization, can deliver to clients.&nbsp;
• Team Leadership: Lead, mentor, and coach ADs and DDSs in your portfolio, providing guidance on relationship management, client relations/retention challenges and strategy. Set and supervise team performance metrics.&nbsp;
• Retention &amp; Negotiation: Support rebid and contract renewal processes, ensuring proposals and financial proformas align with both client needs and business goals.&nbsp;
• Standard Methodologies &amp; Continuous Improvement: Share retention standard methodologies across the organization, continuously improving processes and driving higher performance standards. Develop and provide client relations/retention training as needed throughout your portfolio.&nbsp;
Preferred Qualifications:&nbsp; • Education &amp; Experience: Bachelor’s Degree or equivalent experience required. Candidates with a minimum of 5 years in client relations and/or operations leadership, ideally within K12 contract food service, is highly preferred.&nbsp; • Functional Experience: Strong background in Client Relations/Retention, Operations, and/or sales is highly preferred. Candidates with expertise in these areas will have a distinct advantage in driving client partnerships and retention strategies.&nbsp; • Skills: Confirmed aptitude in managing contract management, RFP processes, developing proposals and proformas, analyzing financial data, training, presenting and establishing positive relationships with clients and senior leaders. Outstanding communication, presentation, and negotiation skills.&nbsp; • Technical Proficiency: Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Smartsheet).&nbsp; • Travel: Must be able to travel extensively (60%+).&nbsp;
Apply to Chartwells Schools today!
Chartwells Schools is a member of Compass Group USA
Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
Chartwells K-12 maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Chartwells K-12are offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Client Retention Director - Western US - Remote

<h3>Job Description</h3>
Job Description
Salary:&nbsp;$120,000.00
Other Forms of Compensation: 20% Bonus&nbsp;
What makes FLIK click
 What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. &nbsp;
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
Job Summary:
We are seeking a Director of Operations to support the AMEX Centurion Lounges within Flik Hospitality's airport lounges throughout the United States.
Key Responsibilities:&nbsp;&nbsp;
<ul>
<li>Develops, recommends, and implements policies and procedures of the region</li>
<li>Supports the development and implementation of food and beverage service programs that meet client and regulatory standards</li>
<li>Participates in the sales process for the acquisition of new business</li>
<li>Monitors financial reports of the&nbsp;accounts&nbsp;to ensure budgetary compliance</li>
<li>Develops and motivates an effective management and staff</li>
<li>Visits airport hubs regularly to inspect unit operations to ensure contract compliance</li>
<li>Interfaces with existing clients to maintain client satisfaction and account retention</li>
<li>Resolves client, guest, and associate related complaints</li>
<li>Conducts appropriate annual and semi-annual performance evaluations</li>
<li>Completes all daily, weekly, and monthly reports as outlined in the corporate policy</li>
<li>Projects a high-level of customer service for all internal and external customers/guests</li>
<li>Trains, motivates, and develops management personnel</li>
</ul>
Preferred Qualifications:&nbsp;
<ul>
<li>Bachelor’s degree in Business or Hospitality related field, or equivalent related experience</li>
<li>Proven ability to manage a team of six or more manager-level team members</li>
<li>Minimum of three years’ experience in multi-unit foodservice management</li>
<li>Experience with multi-unit foodservice management with a combined managed volume of $10 million or greater</li>
<li>Strong track record of driving customer satisfaction</li>
<li>Proven ability to work effectively in an unstructured, fast-paced and P&amp;L driven environment</li>
<li>Proven ability to mentor and develop team members</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong organizational, problem-solving, and analytical skills</li>
<li>Ability to work independently and as a member of various teams and committees</li>
<li>Proven ability to handle multiple projects and meet deadlines</li>
<li>Strong interpersonal and presentation skills</li>
<li>Ability to prepare reports and business correspondence</li>
<li>Ability to deal effectively with a diversity of individuals at all organizational levels</li>
<li>Good judgment with the ability to make timely and sound decisions</li>
<li>Creative, flexible, and innovative team player</li>
<li>Commitment to excellence and high standards</li>
<li>Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm</li>
</ul>
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
Applications are accepted on an ongoing basis.&nbsp;
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:&nbsp;1436548
Flik Hospitality Group&nbsp;
Steven Goldberg&nbsp;
[[req_classification]]&nbsp;

Director of Ops - AMEX Centurion Lounges

<h3>Job Description</h3>
Job Description
Salary:&nbsp; $145,000 - $165,000 / year
Other Forms of Compensation:&nbsp;Annual bonus potential, company vehicle&nbsp;
Growth. Opportunity. Excellence.
 Canteen&nbsp;brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our&nbsp;growth.&nbsp;Interested in joining our team? You&nbsp;bring the enthusiasm, customer service, and commitment; we’ll supply the&nbsp;opportunity&nbsp;and innovation.&nbsp;&nbsp;Together,&nbsp;we’ll continue to transform our industry. 
 Come grow with us. We are Canteen.
Job Summary:
We're growing! Join our Canteen team as a Senior Regional Director! This role is based in the Florida Panhandle or Birmingham, AL (relocation assistance available). The region includes three primary Canteen offices in Montgomery, Birmingham, and Tallahassee, with additional sub-offices. Reporting to the Regional Vice President, you will lead a team of three District GMs and approximately 175 associates, with 50–60% travel expected and the remainder of the time spent working from a branch office.
The ideal candidate will bring strong multi-unit leadership experience, particularly in managing remote locations, and must have a solid background in P&amp;L ownership. Experience in vending, unattended retail, coffee, and pantry services is strongly preferred. Key priorities include achieving fiscal goals, developing talent, and driving operational excellence. A typical day may involve engaging in team meetings, visiting branches and sub-branches, evaluating operational performance, mentoring DGMs, and ensuring strategic goals are met. The role also includes high-level client engagement, contract negotiations, and daily collaboration with the sales team to support new business development.
Key Responsibilities:
<ul>
<li>Prepare and manage the regional budget with overall P&amp;L accountability for the assigned region</li>
<li>Ensure quality control systems are thoroughly detailed and closely adhered to</li>
<li>Assure the highest levels of client and customer happiness, account retention, strong employee relations, and achievement of financial goals</li>
<li>Foster and maintain direct contact with clients to ensure strong, positive relationships</li>
<li>Coordinate and direct all regional activities through subordinate managers and directors, ensuring operational optimization</li>
<li>Efficiently implement central initiatives to meet fiscal goals, drive personnel development, and support new business growth</li>
<li>Engage in team meetings, visit branches and sub-branches, observe operational performance, and collaborate with DGMs to mentor and develop their teams</li>
<li>Support high-level client relationships, participate in meetings and contract negotiations, and work closely with the sales team to drive new business development</li>
<li>Perform other duties as assigned</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s Degree preferred</li>
<li>At least 7 years of meaningful experience, preferably with multi-unit and remote location management</li>
<li>Confirmed experience in successfully handling P&amp;L budgets</li>
<li>Strong background of client or customer happiness</li>
<li>Demonstrated ability to work effectively in a fast-paced environment</li>
<li>Outstanding written and verbal communication skills</li>
</ul>
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
 Applications are accepted on an ongoing basis.
 Canteen maintains a drug-free workplace.
 Associates at Canteenare offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:&nbsp;1431624&nbsp;
Canteen&nbsp;&nbsp;
ERIN S PRINDLE&nbsp;

Senior Regional Director - Office Coffee and Unattended Retail Services

<h3>Job Description</h3>
Job Description
Position Title: Patient Experience Manager - Richmond, VA
Pay Grade: 12
Reports To: Senior Director 
Salary: [[$55,000-$65,000]]
Other Forms of Compensation: 
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.
Job Summary
Job Summary:
Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.
Key Responsibilities:
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensures compliance with all regulatory agencies (CMS, JCAHO)
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
Works closely with on-site management team to reach operational goals
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
Participates in all Patient Experience Department learning sessions including monthly educational webinars
Provides recognition for employee when programs are implemented with success
Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
Compose patient satisfaction reports as needed to management. 
Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.
Preferred Qualifications:
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in service-oriented operations
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Morrison Healthcare are offered many fantastic benefits.&nbsp;
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Flexible Time Off</li>
<li>Paid Parental Leave</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Personal Leave</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID:&nbsp;&nbsp;1415240
Morrison Healthcare&nbsp;
KATHRYN MANFUSO&nbsp;
[[req_classification]]&nbsp;

Patient Experience Manager - Richmond, VA

<h3>Job Description</h3>
Job Description
At over 300 college &amp; universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.
We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.&nbsp;
Job Summary
Chartwells Higher Education is seeking a self-motivated individual for the role of Director of Dining Service - Retail at Indiana University in Indianapolis.&nbsp; In this role, you will advise the day-to-day operations and financial success of one or more foodservice locations on the campus. This includes adhering to contract guidelines, the Health Department’s regulations, company standards, and expectations of food quality, freshness, and presentation. With Chartwells rapid growth trajectory, there's immense potential for you to advance authoritatively and make an immediate impact on our food service operations. &nbsp;
Key Responsibilities&nbsp;
<ul>
<li>Supervise the hiring, training, and development of staff to uphold excellence in service and food quality.</li>
<li>Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.</li>
<li>Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.</li>
<li>Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.</li>
<li>Champion strong client relationships to align our programs with their objectives, driving happiness and retention.</li>
<li>Perform other duties as assigned to support the efficient functioning of dining operations.&nbsp;&nbsp;</li>
</ul>
Preferred Qualifications&nbsp;
<ul>
<li>Associate degree preferred.</li>
<li>Six or more years of operational food service management experience.</li>
<li>Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.</li>
<li>Strong leadership abilities with validated experience in supervising and developing staff.</li>
<li>Excellent organizational skills and ability to prioritize optimally.</li>
<li>Outstanding customer service skills with a dedication to maintaining high standards of quality.</li>
<li>Proficiency in preparing and analyzing financial reports.</li>
<li>Flexibility to work evenings, weekends, and holidays as needed.</li>
<li>Must be experienced with computers.</li>
<li>ServSafe® Certified.&nbsp;&nbsp;</li>
</ul>
Embark on a dynamic career journey with us, where innovation and creativity thrive, and your contributions make a tangible impact on campus life! Join our team and be part of crafting outstanding dining experiences.
Apply to Chartwells Higher Education today!
Chartwells Higher Education is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
Applications are accepted on an ongoing basis.
Chartwells Higher Ed maintains a drug-free workplace.
Associates at Chartwells Higher Edare offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information
Req ID:&nbsp;1431133
Chartwells HE&nbsp;
CINDY SCHOENFELD&nbsp;
[[req_classification]]&nbsp;

RETAIL DIRECTOR DINING SERVICES - INDIANA UNIVERSITY - INDIANAPOLIS

<h3>Job Description</h3>
Job DescriptionDescription:
Join Our Team at Steward + Helm – Where Community Meets Opportunity!
 
Company Overview: 
 
At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.
We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.
 
We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship. 
 
Why Join Us?
<ul>
<li>Skill-Building &amp; Development – We empower our employees, whether you’re growing your trade expertise or looking for opportunities to move up.</li>
<li>Hands-On, Impactful Work – Your day-to-day efforts directly improve the quality of life for our residents and the performance of our properties.</li>
<li>Supportive Team Environment – You’ll work alongside experienced professionals who value collaboration, communication, and having each other’s backs.</li>
<li>Competitive Compensation &amp; Benefits – Your skills and reliability matter, and we make sure you’re recognized and rewarded for them.</li>
</ul>
 
Job Overview:
 
The Community Director is responsible for overseeing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved. This role requires a strong commitment to customer service, effective team leadership, and operational excellence. The Community Director is expected to foster a professional atmosphere, uphold Steward + Helm's values, and ensure the community’s success.
 
Key Responsibilities:
 
Leadership and Team Management
<ul>
<li>Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards.</li>
<li>Conduct training, coaching, and performance reviews, including disciplinary actions as needed.</li>
<li>Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.</li>
</ul>
Property Operations
<ul>
<li>Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects.</li>
<li>Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs.</li>
<li>Ensure all maintenance tasks, including preventive maintenance, are completed on schedule.</li>
<li>Supervise and approve work performed by contractors.</li>
</ul>
Financial Management
<ul>
<li>Develop and monitor operating budgets, maintaining a budget control log.</li>
<li>Maximize Net Operating Income (NOI) through effective cost control and revenue optimization.</li>
<li>Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy.</li>
<li>Review financial statements and prepare variance and occupancy reports.</li>
</ul>
Marketing and Leasing
<ul>
<li>Develop and implement monthly marketing plans to achieve budgeted occupancy levels.</li>
<li>Create resident retention, marketing, and advertising programs.</li>
<li>Show and lease apartments, ensuring all necessary applications and documents are completed accurately.</li>
</ul>
Resident Relations
<ul>
<li>Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships.</li>
<li>Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness.</li>
</ul>
Compliance and Record Keeping
<ul>
<li>Ensure adherence to Fair Housing Act and company policies.</li>
<li>Maintain accurate and organized records in property management software (e.g., OneSite).</li>
<li>Process invoices and ensure timely submission to corporate.</li>
</ul>
The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.
Requirements:
Qualifications
<ul>
<li>Bachelor’s degree in a related field (preferred) or equivalent experience.</li>
<li>Minimum of 3-5 years of prior property management experience.</li>
<li>Certified Apartment Manager (CAM) certification (preferred).</li>
<li>Proficiency in property management software, such as OneSite.</li>
</ul>
Competencies:
<ul>
<li>Positive, motivating, and team-oriented attitude.</li>
<li>Ability to thrive in a fast-paced, competitive environment.</li>
<li>Strong organizational and prioritization abilities.</li>
<li>High degree of professionalism and confidentiality.</li>
<li>Excellent communication and listening skills.</li>
<li>Commitment to fostering a strong customer service culture.</li>
</ul>

Community Director

<h3>Job Description</h3>
Job Description
Salary: $130000 -$140000
Other Forms of Compensation:&nbsp;RDO Bonus eligible&nbsp;
With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.
With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.
Lead a high-profile, multi-state senior living dining portfolio focused on culinary excellence, strategic growth, and hospitality-forward experiences.
This role supports a group of well-established continuing care retirement communities (CCRCs) across the Midwest. The portfolio includes a mix of high-end à la carte dining, assisted living, and clinical nutrition programs, requiring a dynamic leader who excels at balancing operational discipline with creative dining innovation. With new openings ahead and continued expansion on the horizon, this is a high-impact opportunity for a seasoned foodservice executive to shape strategy, elevate experiences, and lead cross-functional teams in a mission-driven environment. **Ideal candidates will be based in or near a major Midwest travel hub—**with a strong preference for the Chicago metro area—to support routine travel across Illinois, Kansas, Minnesota, Pennsylvania, and Wisconsin.&nbsp;
Job Summary:
As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity. This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.
Account Management &amp; Client Relations:
<ul>
<li>Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.</li>
<li>Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.</li>
<li>Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community.</li>
<li>Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.</li>
<li>Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.</li>
<li>Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.</li>
<li>Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.</li>
<li>Understand and leverage company support teams and systems to meet region Key Performance Indicators</li>
<li>Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.</li>
</ul>
Business and Financial Acumen:
<ul>
<li>Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.</li>
<li>Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures.</li>
<li>Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.</li>
<li>Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.</li>
<li>Coach and support operations team to effectively manage wages and controllable expenses.</li>
</ul>
Team Building &amp; Management:
<ul>
<li>Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.</li>
<li>Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team.</li>
<li>Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching.</li>
<li>Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.</li>
<li>Utilize an “open door policy” to solicit employee feedback and address team member problems or concerns.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree in business, health care or related field, or equivalent comparable experience.</li>
<li>Confirmed ability to manage a team of six or more manager-level team members.</li>
<li>Minimum of two years’ experience in multi-unit management with a focus on Food Services.</li>
<li>Strong track record of driving customer satisfaction.</li>
<li>Proven ability to work effectively in an unstructured; fast paced and P&amp;L environment.</li>
<li>Shown ability to mentor and develop team members.</li>
<li>Excellent written and verbal communication skills.</li>
</ul>
Job Summary
Working as the Regional Operations Director, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region.
Key Responsibilities:
<ul>
<li>Plans and directs the operation of the assigned accounts in support the Key Performance Indicators</li>
<li>Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members</li>
<li>Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts</li>
<li>Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction</li>
<li>Participates in the sales process for the acquisition of new business</li>
<li>Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals</li>
<li>Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources</li>
<li>Interfaces with existing clients to maintain client satisfaction and account retention</li>
<li>Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors</li>
<li>Interfaces with legal and human resources to obtain procedures for various customer and employee related charges</li>
<li>Conducts appropriate annual and semi-annual performance evaluations</li>
<li>Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline</li>
<li>Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact</li>
<li>Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed</li>
<li>Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree in Business or Health Care related field, or equivalent degree or equivalent related experience </li>
<li>Proven ability to manage a team of six or more?manager-level?team members </li>
<li>Minimum of?two years’ experience in multi-unit foodservice management </li>
<li>Experience with multi-unit foodservice management?with a combined managed volume of $3 million or greater </li>
<li>Strong track record of driving?customer satisfaction </li>
<li>Proven ability to work effectively in an unstructured, fast-paced and P&amp;L driven environment </li>
<li>Proven ability to mentor and develop team members </li>
<li>Excellent written and verbal communication skills </li>
</ul>
Apply to CCL today!
CCL is a member of Compass Group USA
Click here to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits.&nbsp;
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Flexible Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
CCL maintains a drug-free workplace.
Req ID:&nbsp;1439525
CCL Hospitality Group
Nicholas Henderson
[[req_classification]]

Regional Director of Operations - MidWest

<h3>Job Description</h3>
Job Description
Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.
See what it's like...
Position Summary
The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within the center. Duties include cleanliness, maintenance, and facilities needs; ordering and managing supplies for the center; and assisting team members in the center as needed. Individuals in this role will need to provide excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations.
Success Measures
Success measures include meeting all expected quality and service delivery standards, complying with payor requirements, adhering to Centria policies, and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics such as BT utilization, client retention, and BT retention.
Duties and Responsibilities
<ol>
<li>Day-to-Day Administrative Support
<ul>
<li>Center Administrative Support
<ul>
<li>Open/close center when needed.</li>
<li>Greet new and existing clients and other visitors to the center and give tours when necessary.</li>
<li>Complete any related administrative tasks such as providing printed materials, etc.</li>
<li>Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate.</li>
<li>Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed.</li>
<li>Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed.</li>
<li>Maintain records to ensure compliance with local, state, and federal mandates.</li>
<li>Receive deliveries, as needed.</li>
</ul>
</li>
<li>Ensure documentation is completed on time and following established Centria procedures.</li>
<li>Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies.</li>
<li>Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services.</li>
<li>Ensure required company postings are displayed in an appropriate area.</li>
</ul>
</li>
<li>Administer effective center operations and facilities management.
<ul>
<li>Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis.</li>
<li>Partner with Operations Director to ensure effective communication with families and Behavior Technicians.</li>
<li>Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system.</li>
<li>Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can.</li>
<li>Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary.</li>
</ul>
</li>
<li>Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's established policies and procedures.</li>
<li>Participate in an agency-wide Compliance Program to ensure services are consistent with the individual's authorized services.</li>
<li>Follow guidelines, i.e., mandated reporting, compliance, and company guidelines.</li>
<li>Compliance with Centria's Code of Conduct, policies and procedures, and Federal and State laws.</li>
<li>Responsibility to report violations of Company policies or the Code of Conduct.</li>
</ol>
Rate
$20-$22 an hour
QualificationsEducation
High School Diploma or equivalent, minimum requirement
Work Experience
Previous experience in a customer service role
Related Training
Attend training and other company in-services and training as directed by the direct leader and compliance teams.
Equipment and Technology Requirements
<ul>
<li>Basic computer skills and working knowledge of tablets/iPads</li>
<li>Laptop</li>
<li>G Suite (Gmail, Drive, Docs, Sheets, Google Meet)</li>
<li>ABA Platforms, preferred</li>
</ul>
Other Competency Requirements
<ul>
<li>Ability to follow written instructions</li>
<li>Ability to use computers and computer/software programs</li>
</ul>
Knowledge and Skills
<ul>
<li>Proficiency in PC software, including virtual meeting platforms;</li>
<li>Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality;</li>
<li>Ability to interpret and implement verbal and written clinical protocols;</li>
<li>Ability to accept constructive feedback and develop expertise and skillsets accordingly;</li>
<li>Effective time management skills and the ability to manage multiple tasks at once;</li>
<li>Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members;</li>
<li>Ability to adhere to organizational policies and procedures</li>
<li>Commitment to maintain client confidentiality and adhere to HIPAA laws;</li>
<li>Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard;</li>
<li>Effective communication skills, both written and verbal, with clients, internal and external stakeholders;</li>
<li>Strong cultural competency with the ability to remain flexible and open-minded.</li>
</ul>
Working Conditions
The work location varies on a case-by-case basis and includes a company facility or community.
Physical Demands
While performing the duties of this job, the team member may be exposed to a client who exhibits physically aggressive behavior, which can include kicking, pinching, punching, biting, hitting, etc. The team member may need to use appropriate behavior management techniques with a client, which requires agility, quick reflexes, strength, the ability to run, utilize approved de-escalation procedures, and the ability to use physically evasive movement. The team member will be required to stand, walk, sit, grasp, reach, bend, kneel, crouch, squat, lift and carry the child, hear, type, see, and write. The team member must be able to push independently, pull, lift, move, and carry objects weighing up to seventy-five (75) pounds.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

Center Administrator

<h3>Job Description</h3>
Job Description
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&amp;T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Job Specific
<ul>
<li>Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships</li>
<li>Prepares daily work schedule to meet occupancy demands and room turn</li>
<li>Analyzes daily room turn and makes staff or procedural adjustments as necessary</li>
<li>Manages Housekeeping Rooms personnel</li>
<li>Assumes duties of Assistant Director of Housekeeping in Assistant Director's absence</li>
<li>Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns</li>
<li>Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors</li>
<li>Communicates and coordinates with Front Office operation</li>
<li>Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs</li>
<li>Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings</li>
<li>Responsible for overseeing the activities of Housekeeping front line Staff</li>
<li>Greets and interacts with guests in an outstandingly friendly and professional manner</li>
<li>Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day</li>
<li>Coordinates out-of-order rooms and room maintenance with Guest Services &amp; Engineering</li>
<li>Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department</li>
<li>Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed</li>
<li>Maintains close contact and ensures good communication with employees</li>
<li>Ensures that responsive and efficient repair services are provided to satisfy guest requests</li>
<li>Investigates guest complaints and takes corrective measures</li>
<li>Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect</li>
<li>Interviews and makes recommendations regarding hiring of personnel</li>
<li>Interviews and selects Housekeeping line level personnel</li>
<li>Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks</li>
<li>Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety</li>
<li>Sets agenda for guest awareness training</li>
<li>Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance</li>
<li>Responsible for projects assigned to second and third shift employees, as applicable</li>
<li>Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required</li>
<li>Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility</li>
<li>Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.</li>
<li>Plans special lobby cleaning projects and ensures their completion, as applicable</li>
<li>Coordinates lobby maintenance projects with Engineering, as applicable</li>
<li>Plans maintenance of lobby floors, as applicable</li>
<li>Coordinates monthly accounting for all supplies requisitioned from other departments</li>
<li>Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required</li>
<li>Sets agendas for Housekeeping meetings and runs meetings regularly</li>
<li>Schedules contract maintenance with outside vendors, as applicable</li>
<li>Evaluates housekeeping department employee performance</li>
<li>Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations</li>
<li>Ensures that lost and found items are turned into Security</li>
<li>Keeps Director and Assistant Director informed of all matters significantly affecting the department</li>
<li>Periodically inventories supplies and equipment</li>
<li>Stays current with industry related technological improvements geared toward product improvement and increased efficiency</li>
<li>Performs numerous responsibilities to meet time-sensitive deadlines</li>
<li>Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction</li>
<li>Ensures that responsive and efficient uniform room and repair services are provided, as applicable</li>
<li>Prepares department purchase requisitions</li>
<li>Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements</li>
<li>Communicates linen needs, monitors and reports consumption and preservation programs</li>
<li>Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping</li>
<li>Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy</li>
<li>Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable</li>
<li>Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel</li>
<li>Creates an environment which fosters excellent staff morale and staff retention is a priority</li>
<li>Administers Quality Assurance and Cyclical Programs</li>
<li>Administers Incentive/Rewards/Recognition Programs</li>
<li>Interacts with guests to solve problems and ensure satisfaction</li>
<li>Responsible for implementing control systems for keys, pagers, radios, etc.</li>
<li>Responsible for efficient operation of HOSTAR System</li>
<li>Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages</li>
<li>Ensures that Housekeeping office and storeroom are kept neat and organized</li>
<li>Responsible for the submission of all performance appraisals for assigned employees</li>
<li>Other duties as assigned</li>
</ul>
General
<ul>
<li>Promotes and applies teamwork skills at all times</li>
<li>Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance</li>
<li>Is polite, friendly, and helpful to guests, management and fellow employees</li>
<li>Executes emergency procedures in accordance with hotel standards</li>
<li>Complies with required safety regulations and procedures</li>
<li>Attends appropriate hotel meetings and training sessions</li>
<li>Maintains cleanliness and excellent condition of equipment and work area</li>
<li>Complies with hotel standards, policies and rules</li>
<li>Recycles whenever possible</li>
<li>Remains current with hotel information and changes</li>
<li>Complies with and enforces hotel uniform and grooming standards</li>
</ul>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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