Job Description
Job DescriptionDescription:
Join Our Team at Steward + Helm – Where Community Meets Opportunity!
Company Overview:
At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.
We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.
We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship.
Why Join Us?
- Skill-Building & Development – We empower our employees, whether you’re growing your trade expertise or looking for opportunities to move up.
- Hands-On, Impactful Work – Your day-to-day efforts directly improve the quality of life for our residents and the performance of our properties.
- Supportive Team Environment – You’ll work alongside experienced professionals who value collaboration, communication, and having each other’s backs.
- Competitive Compensation & Benefits – Your skills and reliability matter, and we make sure you’re recognized and rewarded for them.
Job Overview:
The Community Director is responsible for overseeing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved. This role requires a strong commitment to customer service, effective team leadership, and operational excellence. The Community Director is expected to foster a professional atmosphere, uphold Steward + Helm's values, and ensure the community’s success.
Key Responsibilities:
Leadership and Team Management
- Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards.
- Conduct training, coaching, and performance reviews, including disciplinary actions as needed.
- Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.
Property Operations
- Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects.
- Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs.
- Ensure all maintenance tasks, including preventive maintenance, are completed on schedule.
- Supervise and approve work performed by contractors.
Financial Management
- Develop and monitor operating budgets, maintaining a budget control log.
- Maximize Net Operating Income (NOI) through effective cost control and revenue optimization.
- Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy.
- Review financial statements and prepare variance and occupancy reports.
Marketing and Leasing
- Develop and implement monthly marketing plans to achieve budgeted occupancy levels.
- Create resident retention, marketing, and advertising programs.
- Show and lease apartments, ensuring all necessary applications and documents are completed accurately.
Resident Relations
- Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships.
- Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness.
Compliance and Record Keeping
- Ensure adherence to Fair Housing Act and company policies.
- Maintain accurate and organized records in property management software (e.g., OneSite).
- Process invoices and ensure timely submission to corporate.
The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.
Requirements:
Qualifications
- Bachelor’s degree in a related field (preferred) or equivalent experience.
- Minimum of 3-5 years of prior property management experience.
- Certified Apartment Manager (CAM) certification (preferred).
- Proficiency in property management software, such as OneSite.
Competencies:
- Positive, motivating, and team-oriented attitude.
- Ability to thrive in a fast-paced, competitive environment.
- Strong organizational and prioritization abilities.
- High degree of professionalism and confidentiality.
- Excellent communication and listening skills.
- Commitment to fostering a strong customer service culture.