Description:
A combination of Concierge and Front Desk duties at this boutique private residence club. Greet and assist arriving and departing guests. Possess expert knowledge of restaurants and activities in Aspen/Snowmass to make recommendations and plan itineraries. Check owners/guests in and out of the computer system. Answer and connect incoming calls. Log all Engineering and Housekeeping requests and forward to the appropriate department. Direct the duties of the Club Assistants. 
 
Console Operations and Guest Services:
<ul>
<li>Answer all incoming calls and process them efficiently and accurately, adhering to the guidelines for telephone etiquette.</li>
<li>Conducting Pre-Arrival correspondence </li>
<li>Placing follow up calls to owners/guests after receipt of pre-arrival form.</li>
<li>Complete arrival and departure checklists and complete all associated tasks.</li>
<li>Work closely with the Club Assistants to coordinate the smooth and efficient handling of check in and check out, bin placement and room moves.</li>
<li>Provide directions or general information to owners/guests and patrons. Knowledge of all key personnel, hotel services, hours of operation, daily functions, locations, and times. </li>
<li>Booking and confirming all owner/guest reservations including but not limited to those for restaurants, activities, transportation, grocery delivery, spa appointments, babysitting, and flower deliveries.</li>
<li>Direct the Club Assistants to arrange/monitor transportation and deliveries.</li>
<li>Attending to any specials needs of the guests.</li>
<li>Comprehensive knowledge of local events both on and off property, including cancellation policies.</li>
<li>Comprehensive knowledge of local restaurants, menus, atmosphere, and price to make dining recommendations and bookings.</li>
<li>Know where each club assistant is at all times throughout the day.</li>
<li>Contributing to DBA's guest history, preferences, habits, and requests, by noting information in Owner Profiles.</li>
</ul>
Administrative Tasks:
<ul>
<li>Log all guest requests for engineering, and housekeeping. Follow up to ensure request has been completed.</li>
<li>Total familiarity with the Resort Data Processing System (RDP). Ability to run appropriate reports.</li>
<li>Maintain supplies behind the front desk, such as stationery, office supplies, etc.</li>
<li>Update the weekly activity boards located in the elevators and next to the front desk.</li>
<li>Prepare welcome packets and itineraries for arriving Owners and guests.</li>
<li>Maintain Owner profile information. </li>
<li>Keep a clean and sanitary workplace.</li>
</ul>
Requirements:
 Education &amp; Knowledge:
Previous hotel and/or residence experience preferred. Excellent command of the English Language. High School Diploma or equivalent. Ability to multi-task and to control a busy environment. Strong knowledge of Aspen and Snowmass areas. Excellent computer knowledge ideal.
Working Conditions:
Continuous standing 90%. Intense computer and phone use. Occasional stooping, crouching, and reaching. Constant handling, talking, hearing, and seeing at near and far distances. 10% outside in summer/winter. 
 
Compensation details: 24-24 Hourly Wage
 
PI8e6fd7e5dfff-31181-34699061

Concierge

POSITION OVERVIEW
The Spa Concierge is a vital part of our spa's team, responsible for welcoming and assisting guests to create a memorable and relaxing spa experience. This role involves coordinating appointments, providing information about spa services, and ensuring guests have a seamless visit from start to finish.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
<ul>
<li>Greet guests warmly, offering a friendly and welcoming atmosphere upon their arrival</li>
<li>Provide information about spa services, treatment options, packages, and facilities to assist clients in making informed choices</li>
<li>Assist guests in scheduling appointments based on their preferences and availability</li>
<li>Manage the spa's appointment calendar, ensuring efficient scheduling and optimal use of resources</li>
<li>Handle guest check-in and check-out processes, ensuring accurate booking details and a smooth transition for clients</li>
<li>Address guest inquiries, concerns, and special requests promptly and professionally</li>
<li>Offer personalized recommendations based on client preferences and needs</li>
<li>Promote retail products available at the spa and provide information about their benefits</li>
<li>Assist guests in making purchases and recommendations for at-home care</li>
<li>Maintain the spa's serene atmosphere by ensuring cleanliness, tidiness, and a soothing environment in the reception area</li>
<li>Process payments for spa services, ensuring accuracy and maintaining guest confidentiality</li>
<li>Confirm appointments with clients, provide reminders, and ensure any special requirements are communicated to the spa team</li>
<li>Assist with administrative tasks such as maintaining guest records, organizing files, and managing paperwork</li>
<li>Coordinate with other spa staff, including therapists and technicians, to ensure the seamless flow of guest services</li>
<li>Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary</li>
</ul>
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
<ul>
<li>High School diploma or equivalent required</li>
<li>Experience in a similar role for a high-luxury salon and spa preferred</li>
<li>Experience in high-volume luxury spa or resort preferred</li>
<li>Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)</li>
<li>Polished appearance and demeanor</li>
<li>Excellent guest and Member skills</li>
<li>Effective time management skills and ability to multi-task in a fast-paced environment</li>
<li>Extraordinary attention to detail, while working under tight deadlines</li>
<li>Ability to resolve problems to the satisfaction of both the guest and the company</li>
<li>Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business</li>
<li>Must be willing and able to work a flexible schedule to include holidays, nights, and weekends</li>
<li>Work in a fast-paced, busy, and somewhat stressful environment</li>
</ul>
 
SUPERVISORY RESPONSIBILITIES &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 
This position does not have any supervisory responsibilities.&nbsp;
 
DIVERSITY COMMITMENT&nbsp;
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. &nbsp;
 
CERTIFICATES, LICENSES, REGISTRATIONS
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
 
LANGUAGE SKILLS&nbsp;
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
 
REASONING ABILITY&nbsp;
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
 
PHYSICAL DEMANDS&nbsp;&nbsp;
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
 
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
 
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
 
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
 
PAY TRANSPARENCY&nbsp;
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
 
SALARY
$0 per hour

Spa Concierge

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Placerville Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Licensed Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments</li>
<li>Active CA P&amp;C License required</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts. Must be able to work Saturdays.</li>
</ul>
#MEA
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

Concierge Services Representative

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Natomas Branch. Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence.</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience with a preference for sales or customer service-focused positions including work in hospitality, insurance, retail, service industry, call centers, or fast paced office environments</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts.</li>
</ul>
#MEA
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Phoenix 7th Street Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Licensed Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience in sales or customer service. MVD or insurance industry experience required</li>
<li>P&amp;C license or MVD (RACF) certification required</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts.</li>
</ul>
#MEA
-

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our West Tucson (Oracle) Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Licensed Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience in sales or customer service-focused positions including work in home security product/service sales. Insurance industry experience require</li>
<li>Active Arizona P&amp;C License or the ability to obtain one</li>
<li>Experience working with sales and service standards and goals or thresholds</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts.</li>
</ul>
#MEA
-

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Sonora Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence.</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience with a preference for sales or customer service-focused positions including work in , hospitality, insurance, retail, service industry, call centers, or fast paced office environments</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts. Must be able to work Saturdays.</li>
</ul>
#MEA
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Manteca Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>Bilingual Spanish required</li>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience with a preference for sales or customer service-focused positions including work in hospitality, insurance, retail, service industry, call centers, or fast paced office environments</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts.</li>
</ul>
#MEA
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

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