field_job_occupational_field_parents_all

job_organization_name

field_job_employment_type

<h3>Job Description</h3>
Salary: 
Job Purpose
The Computer User Support Technician will provide database, asset tracking and SOP development and execution support in a DoD environment. The Computer User Support Technician will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. The Computer User Support Technician will provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The Systems Administrator provides: Information Technology Purchase Request (ITPR) Support, Risk Management Framework Support, Command Video Teleconferencing (VTC) systems support, command phone program support, command cable TV and commercial Internet support.
Duties and Responsibilities
<ul>
<li>To ensure asset s meet all cyber security and classifications requirements, including proper storage , handling inventory, disposal, clearing, sanitizing and destruction.</li>
<li>Complete any required documentation for asset storage and disposal.</li>
<li>Develop Standard Operating Procedures for asset functions and processes.</li>
<li>Prepare devices to include the removal of hard drives, storage devices , and/or other hardware.</li>
<li>Collect data resulting from data calls regarding assets.</li>
<li>Provide technical assistance for personnel.</li>
<li>Research costs and ordering policies and procedures for purchases and/or financial data calls.</li>
<li>Provide Subject Matter Expert support for asset troubleshooting, ticket submittal, and coordination.</li>
<li>Coordinate to ensure access to asset and asset availability.</li>
<li>Provide Subject Matter Expert and technical assistance regarding field assets.</li>
<li>Support Information Technology Purchase Requests (ITPR) submittals to ensure assets meet compliance.</li>
<li>Coordinate to obtain assets from owning authority.</li>
<li>Develop and maintain inventory for assets, software, and IT assets.</li>
<li>Conduct scheduled and unscheduled inventories.</li>
<li>Develop and maintain database to track receipt, processing and completion status of System Access and Authorization Request (SAAR) for staff and supported personnel.</li>
<li>Perform Risk Management Framework.</li>
<li>Assists in development, information gathering, and tracking for shipboard ITPR’s to facilitate submittals for processing. </li>
<li>Perform all required and approved Information System Security Engineer (ISSE) RMF process steps.</li>
<li>Participate in any related meetings or teleconferences with assessors, validators, or approving authorities to support requirements.</li>
</ul>
Qualifications
Minimum Education &amp; Experience:

<ul>
<li> Bachelor’s degree or 4 years relevant corporate or military experience</li>
<li> 3-5 years’ experience providing computer support and system administration </li>
<li> Knowledge of system security.</li>
<li> Strong troubleshooting skills (Operating systems).</li>
<li> Proficient using MS Office Suite (i.e., Word, Excel, PowerPoint, Access, and Outlook).</li>
<li> Excellent problem solving, decision-making and troubleshooting skills.</li>
<li> Shall be able to lift materials up to 50 lbs., and perform squatting, kneeling, and extended standing.</li>
<li> Excellent organizational skills, attention to detail, and sound skills in written and oral communication.</li>
<li> Strong customer service and teamwork skills.</li>
</ul>

About Alaka&amp;#x2BB;i Services Group Inc. / Po&amp;#x2BB;e Hana Group, Inc.
Alaka‘i Services Group Inc. (ASGI), a subsidiary of the Alaka‘i Foundation Group Inc., is a Native Hawaiian Organization (NHO)-Owned Small Business serving the U.S. Department of Defense and other Federal Government Clients. 
Headquartered in Honolulu, Hawaii, Po&amp;#x2BB;e Hana Group, Inc. (PGI) is a talent management, staffing, and administrative support services company. PGI specializes in providing HR and administrative services to the Alaka&amp;#x2BB;i family of NHO companies. 
PGI is an Equal Opportunity Employer and strives to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.

Computer User Support Specialist

<h3>Job Description</h3>
Salary: 
Job Purpose
The Computer User Support Technician will provide database, asset tracking and SOP development and execution support in a DoD environment. The Computer User Support Technician will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. The Computer User Support Technician will provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The Systems Administrator provides: Information Technology Purchase Request (ITPR) Support, Risk Management Framework Support, Command Video Teleconferencing (VTC) systems support, command phone program support, command cable TV and commercial Internet support.
Duties and Responsibilities
<ul>
<li>To ensure asset s meet all cyber security and classifications requirements, including proper storage , handling inventory, disposal, clearing, sanitizing and destruction.</li>
<li>Complete any required documentation for asset storage and disposal.</li>
<li>Develop Standard Operating Procedures for asset functions and processes.</li>
<li>Prepare devices to include the removal of hard drives, storage devices , and/or other hardware.</li>
<li>Collect data resulting from data calls regarding assets.</li>
<li>Provide technical assistance for personnel.</li>
<li>Research costs and ordering policies and procedures for purchases and/or financial data calls.</li>
<li>Provide Subject Matter Expert support for asset troubleshooting, ticket submittal, and coordination.</li>
<li>Coordinate to ensure access to asset and asset availability.</li>
<li>Provide Subject Matter Expert and technical assistance regarding field assets.</li>
<li>Support Information Technology Purchase Requests (ITPR) submittals to ensure assets meet compliance.</li>
<li>Coordinate to obtain assets from owning authority.</li>
<li>Develop and maintain inventory for assets, software, and IT assets.</li>
<li>Conduct scheduled and unscheduled inventories.</li>
<li>Develop and maintain database to track receipt, processing and completion status of System Access and Authorization Request (SAAR) for staff and supported personnel.</li>
<li>Perform Risk Management Framework.</li>
<li>Assists in development, information gathering, and tracking for shipboard ITPR’s to facilitate submittals for processing. </li>
<li>Perform all required and approved Information System Security Engineer (ISSE) RMF process steps.</li>
<li>Participate in any related meetings or teleconferences with assessors, validators, or approving authorities to support requirements.</li>
</ul>
Qualifications
Minimum Education &amp; Experience:

<ul>
<li> Bachelor’s degree or 4 years relevant corporate or military experience</li>
<li> 3-5 years’ experience providing computer support and system administration </li>
<li> Knowledge of system security.</li>
<li> Strong troubleshooting skills (Operating systems).</li>
<li> Proficient using MS Office Suite (i.e., Word, Excel, PowerPoint, Access, and Outlook).</li>
<li> Excellent problem solving, decision-making and troubleshooting skills.</li>
<li> Shall be able to lift materials up to 50 lbs., and perform squatting, kneeling, and extended standing.</li>
<li> Excellent organizational skills, attention to detail, and sound skills in written and oral communication.</li>
<li> Strong customer service and teamwork skills.</li>
</ul>
About Premier Solutions HI, LLC
Premier Solutions HI, LLC (PSHI) is a minority woman-owned technology services company headquartered in Honolulu, Hawaii. PSHI specializes in providing support services to several organizations and government agencies in the areas of information technology (IT) and network management; software development, web and other content management; document management, business process improvement; and content digitization; program management; and administrative and professional support services. PSHI is an Equal Opportunity Employer and strives to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.

<h3>Job Description</h3>
Salary: 
Position: Full-time hourly working under a collective bargaining agreement at the National Training Center (NTC), Fort Irwin, California.

 

Responsibilities: Support Observer Controller (OC) team with situational awareness, doctrinal principles, and tactical knowledge; operate Mission Command Systems to create, consolidate, edit, and print products. Observes and analyzes in real time and from stored exercise data the events that occur during simulated combat operations, makes judgments concerning the adequacy and soundness of tactical command, control, and maneuver. Ensures combat systems are correctly replicated, instrumented and portrayed. Collects battle data to provide situational awareness to the Observer Controllers and to support AAR process. Provides battle and safety control. Provides the senior headquarters for the BLUFOR indirect fires units, OPFOR fires units, targeting units (radar), maneuver brigade or battalion, provides technical and tactical expertise for scenario development to include development, updating and briefing the scenario. Provides control to BLUFOR / OPFOR fires and IED weapons effects emplacement as required. Provide technical assistance for the Multi-Integrated Laser Engagement System (MILES) and Instrumentation checks, boresight operations (BSO), and installation. Control fire support asset(s), analyze operations orders, graphics, support plans, and pre-battle briefings. Process fire missions and targeting through computer, and perform assessment and analysis of fire missions. Keep the TAFF leaders apprised of all aspects of fire missions. Use radio system to communicate with units and field OCs. Produce and reproduce overlays and perform graphics and data input into computer systems. Complete TAFF Certification process within 120 days of hire or as scheduled for re-certification. Ability to learn current NTC-IS operational software and hardware systems. Exercise staff supervision of DIVARTY fire support rehearsals and tactical fire control procedures. Manage the operation of the DIVARTY Counter-fire section. Manage radar employment / counter-fire plan. Manage the replication of OPFOR radar. Control field technicians, cross-trains on artillery tactical systems in the DIVARTY Cell. Support quality/ISO, security, safety and training programs. Produce After-Action Review (AAR) and Take-Home Package (THP) products as required. In response to computer output instructions on error conditions, devises a course of action from among several alternatives and alters or deviates from standard procedures if standard procedures do not provide a solution (e.g. reassigning equipment in order to work around faulty equipment or transfer channels); then refers problems if necessary. Refers problems which are not resolved. Will adhere to NTC, Operations Group, company, Site Manager, directives, memoranda, policies and procedures. May perform other assigned duties as directed to meet customer requirements. 
Education: High School Diploma or equivalent is required.

Experience: A minimum of 4 years military experience is desired. 

Specific Knowledge: Experience at NTC as an observer controller with a working knowledge of computer network systems and data processing, NTC-IS, Microsoft Office Applications, Windows Operating Systems, Command Post of the Future (CPOF), and Distributed Common Ground Systems (DCGS-A) is desired. 

Communication Skills: Applicant must demonstrate a solid command (both written and oral) of the English language.  Must have excellent verbal communication skills for interfacing with military and civilian personnel.
Special Requirements: Must have a valid California driver’s license and maintain Post driving privileges. Obtain Military licenses &amp; Night Vision certification if required. Travel off road in company 4x4 vehicles and military tactical vehicles if required. Must be able to lift a maximum of 50 lbs. and wear appropriate personal protective equipment. Must be able to obtain a Common Access Card (CAC) to utilize government operating systems. Must be a U. S. citizen,  and be able to obtain and maintain a U.S. Government Secret Security Clearance.

Working Environment: Primarily an office environment, applicants will occasionally be required to work outdoors in a desert environment.  Frequent exposure to dust, desert pollen, extreme heat and cold associated with desert and natural conditions existing on Fort Irwin. Must be able to perform duties and travel in extreme weather conditions (heat, cold, and wind) and at height (helicopter travel, mountain tops, elevated walk areas and towers). Applicants must be willing to work any shift to include weekends, overtime and holidays.  Travel may be required. 

Other Work-Related Duties as May Be Assigned:  The preceding statement of qualification and representative work performed is only by way of illustration of the experience and ability required for the work.  The description provided above is not intended to be an all-inclusive list of job duties, responsibilities or requirements.  

AST is an Equal Opportunity Employer.  Employment decisions are made without regard to disability, race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, marital status, or any other protected class.

Computer Operations Specialist IV

<h3>Job Description</h3>
Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a media and entertainment company that develops, produces, and markets entertainment, news, and information. It owns and operates a portfolio of news and entertainment television networks, a motion picture company, television production operations, a television stations group, theme parks, and a suite of Internet-based businesses. Position: Computer Support Specialist -Standard Location: Minneapolis, MN, 55413 Duration: 6+ Months Job Type: Contract Work Type: Onsite Job Description: Qualifications:
<ul>
<li>A minimum of 2+ years of experience in broadcast operations, post-production, or digital supply chain </li>
<li>A minimum of 2 years of experience in a operational/support oriented position </li>
<li>A minimum of 2 years of experience in a customer facing role </li>
<li>A minimum of 2 years of experience of all Microsoft Office applications (including Outlook, Word, Excel)Additional Job Requirements Desired Characteristics </li>
<li>An individual with a very strong desire to learn, take on new technologies and challenges </li>
<li>Knowledge pertaining to desktop hardware, software applications, MAC/PC OS and network connectivity </li>
<li>Excellent troubleshooting, problem solving, and escalation skills </li>
<li>Experience training others and documenting standard operating procedures </li>
<li>Experience supporting customer workflows through operations team and/or help desk </li>
<li>Ability to multi-task and make effective decisions in a high-pressure deadline driven environment </li>
<li>Strong communication skills and ability to interface with multiple departments, clients, and vendors. </li>
<li>Preference for experience working at client. </li>
</ul>
Responsibilities:
<ul>
<li>Answer user inquiries regarding computer software or hardware operation to resolve problems. </li>
<li>Oversee the daily performance of computer systems. </li>
<li>Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. </li>
<li>Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. </li>
<li>Develop training materials and procedures, or train users in the proper use of hardware or software. </li>
<li>Refer major hardware or software problems or defective products to vendors or technicians for service. </li>
<li>Enter commands and observe system functioning to verify correct operations and detect errors. </li>
<li>Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. </li>
<li>Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. </li>
<li>Prepare evaluations of software or hardware, and recommend improvements or upgrades. </li>
<li>Confer with staff, users, and management to establish requirements for new systems or modifications. </li>
<li>Modify and customize commercial programs for internal needs. </li>
<li>Inspect equipment and read order sheets to prepare for delivery to users. </li>
<li>Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison </li>
</ul>
TekWissen Group is an equal opportunity employer supporting workforce diversity.

Computer Support Specialist -Standard

<h3>Job Description</h3>
Position Summary
The Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program Managers. 
Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position.
Duties &amp; Responsibilities
<ul>
<li>Rack and Stack network equipment refresh activities as required by the SI Refresh Team</li>
<li>Prioritizes and focuses to complete the activities directed by TEIS Transition Team</li>
<li>Performs site surveys to complete Building Evaluation SharePoint data collection</li>
<li>Escorts vendors (site surveys/installs/cut-over/deinstalls)</li>
<li>Submits ERC ticket to FMSS for required site prep (electrical, conduit, etc)</li>
<li>Meets and Monitors site prep progress with FMSS/GSA and reports any delays and issues</li>
<li>Sends Info-Alerts to ESD and Customers impacted during cutover</li>
<li>Notifies TEIS Transition Team of failed equipment or circuit problems</li>
<li>Manages and supports trouble tickets, issue identification, and problem resolution</li>
<li>Tracks and shares report “Lessons Learned” with TEIS Transition Team</li>
<li>Follows checklist for pre-cutover, cutover and post-cutover activities</li>
<li>Provides technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program Managers</li>
<li>Helps support the following Unified Communications (UC) service applications and equipment using the Information Technology Infrastructure (ITIL) processes: utilize existing tools to generate the measures as defined by UC voice services for all Convergence-related components, Cisco Prime Collaborations &amp; Assurance</li>
<li>Proficiencies using Voice (CUCM, Phones (Desk/Softphone), SME, UCCX, SBC), VoiceMail (Unity, ViewMail), Infrastructure (Cisco UCS Chassis/Blades, Net App Controllers, Infortel, SME, UCCX, SBC, Open AM software, FTP software (TECTIA), SIP service / PSTN, Prime Collaboration Assurance (PCA), IP to Analog VG), Collaboration (CWMS, Jabber), Emergency Services (CER, Redsky) </li>
<li>Deploys network connectivity, measures, monitors and maintains connectivity for telecommunication services and devices, including but not limited to voice, video, cellular and various collaborative services for IRS users and business program managing partners</li>
<li>Responds to tickets as assigned via the Knowledge, Incident/Problem, Service and Asset Management (KISAM) system</li>
<li>Problem recognition, fault detection and resolution for major functions such as: WAN, LAN, ETEL, LSA/LP and TFCC Call Center/IP Transport </li>
<li>Performs trending, base lining, and reporting for UNS network data and voice services and support overall Network performance to include telecommunications services and coordination with other IRS troubleshooting entities Coordinate with support personnel throughout the IT organization guided by the network Service Level Agreements (SLAs) with internal and external organizations</li>
<li>Provides network monitoring, administration, operation, maintenance, documentation, troubleshooting and other operational services to support the network infrastructure</li>
<li>Maintains network hardware such as routers, switches, load balancers and firewalls needed to support initial project deployments and upgrades within the data centers.</li>
<li>Designs and manages the implementation of secure data communications connectivity between non-IRS entities (e.g., large commercial banks for money transfers, or federal, state and local governments to provide or gather information) and the IRS computing facilities/infrastructure</li>
<li>Develops Local and Metropolitan Area Network (LAN and MAN, respectively) diagrams and drawings according to IT and business customer requirements and specifications. </li>
<li>Ensures the continuity of IRS operations by providing voice and data communications, infrastructure and equipment in the event of critical outages or disasters</li>
<li>Plans and manages the Voice Over Internet Protocol (VoIP) service</li>
<li>Provides project management services for new system/functionality that require design, planning, management, coordination and regulatory support</li>
<li>Plans and implements upgrades, expansions and changes to the Automatic Call Distribution (ACD) system, peripheral equipment, network announcements, automatic dialing system, and software licenses used within the contact center environment </li>
<li>Provides day-to-day operational support, including maintenance, monitoring and training, for the telecommunications services used within the contact center environment</li>
<li>Provides domestic and international IP data communications connectivity to authorized IRS facilities across the US, the US territories, and at select US embassies via the State Department’s network </li>
</ul>
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education &amp; Experience Requirements
<ul>
<li>High school degree or equivalent </li>
<li>Minimum of 3-6 years' experience in Networking/Telecommunications experience</li>
<li>Possess or able to obtain a Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification etc.</li>
<li>Ability to obtain IRS clearances, LAN accounts and badges</li>
<li>Deploying Unified Communications Enterprise</li>
</ul>
Skill &amp; Certification Requirements
<ul>
<li>Proficient with VM (ESXi v6 environment), Informast, ISI Infortel, CISCO Emergency Responder (CER), Cisco Unified Presence Server (CUP), Softphones (Jabber), RedSky, ViewMail, WebEx (CWMS), SME, Attendance Console, OpenAM, Enterprise License Manager (ELM), Net Apps, Lightweight Directory Service (LDS), TFTP, and Secure File Transfer Protocol (SFTP)</li>
<li>Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification</li>
<li>UC enterprises, Treasury/IRS network infrastructure</li>
<li>Service Level Management </li>
<li>Knowledge Management </li>
<li>Incident and Problem Management </li>
<li>Deploying Unified Communications Enterprise</li>
<li>Off hour/off shift work expected (evenings, nights, weekends, holidays)</li>
<li>Extensive Travel (25% - 100%) may be required</li>
<li>Other administrative or technical assignments as directed by TEIS Transition Team</li>
<li>Microsoft Office products</li>
<li>Must have ability to effectively communicate with management and peer</li>
<li>Ability to troubleshoot network incidences and provide a resolution report </li>
<li>Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and </li>
<li>Must possess excellent written and verbal communication skills</li>
<li>Position requires sitting, for long periods of time. (Sedentary Work)</li>
<li>Most duties require extended use of a keyboard and computer monitor</li>
<li>Extended Telephone Use</li>
<li>May require lifting of 20-50 lbs</li>
<li>LCI is an Equal Opportunity Employer Veteran/Disabled

Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Public Trust
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite.
Work Schedules: Schedules range from standard 40 hours over a five-day work week. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 5x8 hour day, 2 days off per week
Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, or Washington is $55,000 - $100,000 . Please note that the salary information is a general guideline only. Leader Communications considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is not an incentive plan eligible.
Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email <a href="mailto:hr@lcibest.com" target="_blank">hr@lcibest.com</a>
</li>
</ul>

Computer Inventory Specialist

<h3>Job Description</h3>
Description
We are seeking a highly skilled Computer Security Specialist to join our team. The ideal candidate will have experience in developing and implementing comprehensive information security solutions to protect our organization's data assets. As a Computer Security Specialist, you will work closely with our IT team and other stakeholders to identify and mitigate potential security threats, vulnerabilities, and risks. You will also be responsible for maintaining and improving our security posture, ensuring that our data remains safe and secure at all times.
Responsibilities
<ul>
<li>Develop and maintain information security policies and procedures</li>
<li>Monitor and analyze security alerts and incidents, responding promptly to potential threats</li>
<li>Conduct security assessments and vulnerability scans, identifying areas of weakness and making recommendations for improvement</li>
<li>Design and implement security controls, such as firewalls, intrusion detection and prevention systems, and data encryption</li>
<li>Educate employees on information security best practices and policies</li>
<li>Stay up-to-date with emerging security technologies and threats, keeping our organization informed and prepared</li>
<li>Manage relationships with third-party vendors and service providers, ensuring that their security practices align with our organization's security standards</li>
</ul>
Requirements
<ul>
<li>Bachelor's degree in computer science, information systems, or a related field</li>
<li>At least 5 years of experience in information security</li>
<li>Strong knowledge of security frameworks, such as NIST, ISO, and PCI-DSS</li>
<li>Experience with security tools, such as SIEM, vulnerability scanners, and firewalls</li>
<li>Working knowledge of cloud platforms and security considerations</li>
<li>Excellent communication and interpersonal skills</li>
<li>Certifications such as CISSP, CISM, and CEH are a plus</li>
</ul>

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Computer Security Specialist

<h3>Job Description</h3>
$5,000 HIRING BONUS (Prorated by FTE) 
<ul>
<li>Benefits include: 
<ul>
<li>Family medical, dental, long-term disability, 403(b) plan with 6% match, and more. </li>
<li>Generous paid time off policy. (Annual accrual up to 208 hours - based on FTE status and available to use upon accrual). Plus, 11 paid holidays annually. </li>
</ul>
</li>
<li>Bonus Applicable to external applicants only, and limitations for re-hires will apply.</li>
</ul>
Hours: Monday – Friday normal business hours; includes an on-call rotation and occasionally work outside of normal business hours. 

Overview
This position provides both client desktop, and server system support. In this position, you would provide prompt resolution, or escalation, of application, hardware and/or system issues.
Requires the ability to provide support via phone, email, face-to-face, and remote desktop, while troubleshooting, repairing, installing, patching, testing, etc.

Responsibilities
Work independently and problem solve with little or no supervision, as well as ability to work in a collaborative team environment.
Provide support via phone, email, face-to-face, and remote desktop, while troubleshooting, repairing, installing, patching, testing, etc.
Troubleshoot and recommend solutions for complex network issues and conducts various research and analysis regarding new technology, network traffic, potential security risk, etc.
Identify and define business or technical requirements applied to the design, development, implementation, management and support of LAN/WAN environments
Drive company vehicle regularly to offices and facilities in Josephine and Jackson County. 
Qualifications
Associates degree in Information Systems or related field. Understanding of workplace environment and expectations.
Must possess strong trouble-shooting abilities related to informational technology related matters. Strong organization and time management skills with the ability to manage competing demands and prioritize work to meet deadlines in a fast-paced environment. Effective written, verbal and listening communications skills. Possess excellent customer relations skills and work well with diverse groups.
Experience or education in the following technologies: 
<ul>
<li>Microsoft Office Suites: Word, Excel, and Outlook</li>
<li>Workstations/Servers, network appliances and other system components</li>
<li>Microsoft Operating Systems (Windows Server 2012-16-19, , Windows 7,10 )</li>
<li>Mobile devices (smartphones, Active Synch etc.)</li>
<li>Active Directory Domain Services (AD, DNS, DHCP, TCP/IP)</li>
<li>Experience supporting multi-function devices, fax, and workgroup printers </li>
</ul>
Ability to lift and/or move various computer equipment and peripheral devices weighing up to 25lbs.
Must pass state-required background and DMV checks; Candidate must be able to work independently and flexibly, under general supervision. 
Options for Southern Oregon recognizes that in order to best serve the healthcare needs of our communities and fulfill our mission, we must learn, grow, incorporate, and value the principles of diversity, equity, and inclusion in our work and in our lives. We are committed to the continued development of an aware, diverse, and culturally responsive workforce and an organizational culture that is supportive and affirming for all staff and clients. Options acknowledges that incorporating EDI principles in our practices is an ongoing learning process and we are committed to using our voice to effect positive change. We recognize that making an impact on health inequities in our community will take more than just a statement and, to this end, our goals, planning, and actions aim to promote and develop equitable and effective health care services to reflect the needs of our diverse communities. 
Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Computer Support Specialist

<h3>Job Description</h3>
JOB TITLE : Computer Software Specialist
LOCATION : Knoxville, Tennessee
DUTIES :
<ul>
<li>Planning, preparing and researching lessons.</li>
<li>Facility to include hardware, software, reliable internet, and all other technical items needed to achieve training. </li>
<li>Must also have option for subset of students to attend remotely. </li>
<li>Teaching general staff to use desktop programs such as Microsoft Office and other office software.</li>
<li>Maximum of Students attending Twenty (20) </li>
</ul>
EDUCATION &amp; QUALIFICATIONS :
<ul>
<li>Three (3) years’ work experience as instructor-led software trainer. </li>
</ul>
<ul>
<li>Certificates for the position of Software trained.</li>
</ul>
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Kw4L83GQYL

Computer Software Specialist

<h3>Job Description</h3>
Position Summary
The Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support by completing all of the technical telecommunications tasks requested by IRS Program Managers. 
Individuals must be able to attain and maintain a valid US Government Public Trust security clearance to be retained in the position.
Duties &amp; Responsibilities
<ul>
<li>Rack and Stack network equipment refresh activities as required by the SI Refresh Team</li>
<li>Prioritizes and focuses on completing the activities directed by the TEIS Transition Team</li>
<li>Performs site surveys to complete Building Evaluation SharePoint data collection</li>
<li>Escorts vendors (site surveys/installs/cut-over/reinstalls)</li>
<li>Submits ERC ticket to FMSS for required site prep (electrical, conduit, etc)</li>
<li>Meets and Monitors site prep progress with FMSS/GSA and reports any delays and issues</li>
<li>Sends Info-Alerts to ESD and Customers impacted during cutover</li>
<li>Notifies TEIS Transition Team of failed equipment or circuit problems</li>
<li>Manages and supports trouble tickets, issue identification, and problem resolution</li>
<li>Tracks and shares report “Lessons Learned” with the TEIS Transition Team</li>
<li>Follows checklist for pre-cutover, cutover, and post-cutover activities</li>
<li>Provides technical expertise on day-to-day support by completing all of the technical telecom tasks requested by IRS Program Managers</li>
<li>Helps support the following Unified Communications (UC) service applications and equipment using the Information Technology Infrastructure (ITIL) processes: utilize existing tools to generate the measures as defined by UC voice services for all Convergence-related components, Cisco Prime Collaborations &amp; Assurance</li>
<li>Proficiencies using Voice (CUCM, Phones (Desk/Softphone), SME, UCCX, SBC), VoiceMail (Unity, ViewMail), Infrastructure (Cisco UCS Chassis/Blades, Net App Controllers, Infortel, SME, UCCX, SBC, Open AM software, FTP software (TECTIA), SIP service / PSTN, Prime Collaboration Assurance (PCA), IP to Analog VG), Collaboration (CWMS, Jabber), Emergency Services (CER, Redsky) </li>
<li>Deploys network connectivity, measures, monitors, and maintains connectivity for telecommunication services and devices, including but not limited to voice, video, cellular, and various collaborative services for IRS users and business program managing partners</li>
<li>Respond to tickets as assigned via the Knowledge, Incident/Problem, Service, and Asset Management (KISAM) system</li>
<li>Problem recognition, fault detection, and resolution for major functions such as: WAN, LAN, ETEL, LSA/LP, and TFCC Call Center/IP Transport </li>
<li>Performs trending, baseline, and reporting for UNS network data and voice services and supports overall Network performance to include telecommunications services and coordination with other IRS troubleshooting entities Coordinate with support personnel throughout the IT organization guided by the network Service Level Agreements (SLAs) with internal and external organizations</li>
<li>Provides network monitoring, administration, operation, maintenance, documentation, troubleshooting and other operational services to support the network infrastructure</li>
<li>Maintains network hardware such as routers, switches, load balancers, and firewalls needed to support initial project deployments and upgrades within the data centers.</li>
<li>Designs and manages the implementation of secure data communications connectivity between non-IRS entities (e.g., large commercial banks for money transfers, or federal, state and local governments to provide or gather information) and the IRS computing facilities/infrastructure</li>
<li>Develops Local and Metropolitan Area Network (LAN and MAN, respectively) diagrams and drawings according to IT and business customer requirements and specifications. </li>
<li>Ensures the continuity of IRS operations by providing voice and data communications, infrastructure and equipment in the event of critical outages or disasters</li>
<li>Plans and manages the Voice Over Internet Protocol (VoIP) service</li>
<li>Provides project management services for new systems/functionality that require design, planning, management, coordination and regulatory support</li>
<li>Plans and implements upgrades, expansions and changes to the Automatic Call Distribution (ACD) system, peripheral equipment, network announcements, automatic dialing system, and software licenses used within the contact center environment </li>
<li>Provides day-to-day operational support, including maintenance, monitoring and training, for the telecommunications services used within the contact center environment</li>
<li>Provides domestic and international IP data communications connectivity to authorized IRS facilities across the US, the US territories, and at select US embassies via the State Department’s network </li>
</ul>
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education &amp; Experience Requirements
<ul>
<li>High school degree or equivalent </li>
<li>Minimum of 3-6 years of experience in Networking/Telecommunications experience</li>
<li>Possess or able to obtain a Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification etc.</li>
<li>Ability to obtain IRS Public Trust clearance</li>
</ul>
Skill &amp; Certification Requirements
<ul>
<li>Proficient with VM (ESXi v6 environment), Informast, ISI Infortel, CISCO Emergency Responder (CER), Cisco Unified Presence Server (CUP), Softphones (Jabber), RedSky, ViewMail, WebEx (CWMS), SME, Attendance Console, OpenAM, Enterprise License Manager (ELM), Net Apps, Lightweight Directory Service (LDS), TFTP, and Secure File Transfer Protocol (SFTP)</li>
<li>Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification</li>
<li>UC enterprises, Treasury/IRS network infrastructure</li>
<li>Service Level Management </li>
<li>Knowledge Management </li>
<li>Incident and Problem Management </li>
<li>Deploying Unified Communications Enterprise</li>
<li>Off hour/off shift work expected (evenings, nights, weekends, holidays)</li>
<li>Extensive Travel (25% - 100%) may be required</li>
<li>Other administrative or technical assignments as directed by TEIS Transition Team</li>
<li>Microsoft Office products</li>
<li>Must have ability to effectively communicate with management and peer</li>
<li>Ability to troubleshoot network incidences and provide a resolution report </li>
<li>Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and </li>
<li>Must possess excellent written and verbal communication skills</li>
<li>Position requires sitting, for long periods of time. (Sedentary Work)</li>
<li>Most duties require extended use of a keyboard and computer monitor</li>
<li>Extended Telephone Use</li>
<li>May require lifting of 20-50 lbs</li>
<li>LCI is an Equal Opportunity Employer Veteran/Disabled


Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email <a href="mailto:hr@lcibest.com" target="_blank">hr@lcibest.com</a>
</li>
</ul>

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