Job Description
$5,000 HIRING BONUS (Prorated by FTE)
- Benefits include:
- Family medical, dental, long-term disability, 403(b) plan with 6% match, and more.
- Generous paid time off policy. (Annual accrual up to 208 hours - based on FTE status and available to use upon accrual). Plus, 11 paid holidays annually.
- Bonus Applicable to external applicants only, and limitations for re-hires will apply.
Hours: Monday – Friday normal business hours; includes an on-call rotation and occasionally work outside of normal business hours.
Overview
This position provides both client desktop, and server system support. In this position, you would provide prompt resolution, or escalation, of application, hardware and/or system issues.
Requires the ability to provide support via phone, email, face-to-face, and remote desktop, while troubleshooting, repairing, installing, patching, testing, etc.
Responsibilities
Work independently and problem solve with little or no supervision, as well as ability to work in a collaborative team environment.
Provide support via phone, email, face-to-face, and remote desktop, while troubleshooting, repairing, installing, patching, testing, etc.
Troubleshoot and recommend solutions for complex network issues and conducts various research and analysis regarding new technology, network traffic, potential security risk, etc.
Identify and define business or technical requirements applied to the design, development, implementation, management and support of LAN/WAN environments
Drive company vehicle regularly to offices and facilities in Josephine and Jackson County.
Qualifications
Associates degree in Information Systems or related field. Understanding of workplace environment and expectations.
Must possess strong trouble-shooting abilities related to informational technology related matters. Strong organization and time management skills with the ability to manage competing demands and prioritize work to meet deadlines in a fast-paced environment. Effective written, verbal and listening communications skills. Possess excellent customer relations skills and work well with diverse groups.
Experience or education in the following technologies:
- Microsoft Office Suites: Word, Excel, and Outlook
- Workstations/Servers, network appliances and other system components
- Microsoft Operating Systems (Windows Server 2012-16-19, , Windows 7,10 )
- Mobile devices (smartphones, Active Synch etc.)
- Active Directory Domain Services (AD, DNS, DHCP, TCP/IP)
- Experience supporting multi-function devices, fax, and workgroup printers
Ability to lift and/or move various computer equipment and peripheral devices weighing up to 25lbs.
Must pass state-required background and DMV checks; Candidate must be able to work independently and flexibly, under general supervision.
Options for Southern Oregon recognizes that in order to best serve the healthcare needs of our communities and fulfill our mission, we must learn, grow, incorporate, and value the principles of diversity, equity, and inclusion in our work and in our lives. We are committed to the continued development of an aware, diverse, and culturally responsive workforce and an organizational culture that is supportive and affirming for all staff and clients. Options acknowledges that incorporating EDI principles in our practices is an ongoing learning process and we are committed to using our voice to effect positive change. We recognize that making an impact on health inequities in our community will take more than just a statement and, to this end, our goals, planning, and actions aim to promote and develop equitable and effective health care services to reflect the needs of our diverse communities.
Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.