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Job Title: Director of Donor Impact Department: Philanthropy Reports to: Vice President of Philanthropy Effective Date: April 2024 Salary Range: $90,000 - $115,000
Working at the Vermont Community Foundation
For more than 35 years, the Vermont CommunityFoundation has served Vermonters and their families throughphilanthropy and building stronger communities. Our mission—BetterTogether: inspiring giving and bringing together people andresources to make a difference in Vermont—provides the bedrock forour workplace culture. Our employees are passionate about making adifference every day. We approach our work with curiosity, respect,and integrity and believe in collaboration, equity, and diversity.When you join our team, your work will matter.
Position Overview
The director of donor impact at the VermontCommunity Foundation (VCF) is responsible for leading stewardshipactivities for fundholders and donors, to expand the VCF’scharitable impact in Vermont by doubling the dollars sustainablyactive in the community by 2027. The director's primaryresponsibilities include: 
<ul>
<li>Providing high-quality stewardship and customer service toexisting donors and fundholders</li>
<li>Enhancing the connection between fundholders' philanthropy andtheir impact</li>
<li>Analyzing fundholder interests and donor behavior to developgrowth strategies</li>
<li>Contributing to the VCF's impact through revenue and productanalysis</li>
<li>Working closely with marketing and communications to identifyand define campaign targets</li>
</ul>
The director oversees the donor impact strategy, which supports andinspires fundholders to utilize their full charitable capacity withVCF. This includes developing effective fundholder stewardshipstrategies, measuring success in delivering donor services, andusing data to continually enhance the stewardship program andinform product innovation. The director collaborates closely withthe Philanthropic team, Grants and Community Impact (GCI) team,Finance team, and Communications team, to develop processes,proposals, and content that align with fundholder and donorinterests. They utilize technology and data systems to track donorpreferences and inform stewardship plans and productdevelopment.
The VCF is on a growth trajectory and is looking for leaders with agrowth mindset. As a member of the leadership team for VCF, thisposition models VCF’s core values and serves as a positive rolemodel for change. This position also sits on the Philanthropydepartment’s leadership team. In this capacity, the director helpsto set department goals and targets for success and commits topersonal and professional development.
This position is full-time and  manages a full-time donorimpact specialist. The director reports to the VP forPhilanthropy.
Essential Responsibilities
Donor Impact Strategy
<ul>
<li>Oversee the donor impact plan to support and inspirefundholders and donors to utilize their full charitable capacitywith VCF and to make a difference with their giving in Vermont andbeyond</li>
<li>In close partnership with colleagues on the Philanthropy team,develop targeted stewardship plans for fundholders and professionaladvisors</li>
<li>Work closely with the Marketing and Communications team todefine and generate leads, refine campaigns, and analyzeoutcomes</li>
<li>Develop benchmarks of success for donor stewardship andcustomer service</li>
<li>Leverage software to continually enhance the stewardshipprogram, inform marketing, and generate opportunities for businessdevelopment and product innovation</li>
<li>Oversee the administrative workflow of all funds and the newfundholder orientation process</li>
<li>Lead organization-wide customer service training forcommunicating and working with donors, fundholders, andprospects</li>
</ul>
  Knowledge and Data Management
<ul>
<li>Collaborate with the GCI team to generate landscape scans,grant slates, and other stewardship needs for fundholders</li>
<li>Serve as primary liaison with the Marketing and Communicationsteam to leverage Insight Hub content that inspires and supportsfundholder and donor interests</li>
<li>Track donor interest areas, grantmaking styles, and charitableneeds to inform stewardship plans and product development</li>
<li>Work closely with the GCI team and the Marketing andCommunications team to:
<ul>
<li>Identify topics and content that grow the relationship betweenthe VCF and its key stakeholders (fundholders, professionaladvisors, and nonprofits)</li>
<li>Create presentations, reports, and material that support thephilanthropic advising team in their engagement of professionaladvisors (tax, legal, and financial)</li>
<li>Leverage software (primarily Salesforce and Pardot/MCAE) forclient management, marketing, and business development</li>
<li>Analyze customer data including product use and fee revenue andidentify emerging trends and opportunities</li>
</ul>
</li>
</ul>
Leadership, Learning, and Innovation
<ul>
<li>Establish key performance metrics for impact andinnovation</li>
<li>Set department goals and targets for success</li>
<li>Stay abreast of emerging trends and best practices inphilanthropy including the values of equity and racial justice</li>
<li>Work with the marketing and communications team to develop newapproaches to inspire giving and stay abreast of emerging practicesin prospect and donor engagement, philanthropic advising, andfamily philanthropy and multi-generational giving</li>
<li>Maintain and expand technical awareness and knowledge ofcurrent federal and state regulations related to VCF's charitableproducts and services</li>
</ul>

Key Competencies 
The VCF’s culture inspires and empowers employees to do their bestwork every day, and we are committed to creating a safe, inclusive,and positive workplace. In keeping with our core values, we areseeking team players who value collaboration, diverse perspectives,and community.
Suitable candidates will have:
<ul>
<li>Demonstrated curiosity, integrity, and initiative</li>
<li>Research skills and ability to organize large volumes ofinformation to communicate clearly with fundholders, anddonors</li>
<li>Ability to exercise discretion and demonstrate good judgmentwith sensitive and confidential information</li>
<li>Ability to coach and develop others, carry out performancereviews, and work with staff on career development</li>
<li>Demonstrated ability to delegate effectively</li>
<li>Proven ability to interact respectfully and effectively with adiverse range of existing and prospective donors, fundholders,community leaders, professional advisors, and representatives fromnonprofit organizations</li>
<li>Excellent writing skills with the ability to gather, distill,organize, and communicate clearly</li>
<li>Ability to prioritize, organize, and manage multiple competingassignments, projects, responsibilities, and clients</li>
<li>Enthusiasm for the best interests of Vermont and Vermonters,including a commitment to working towards equity, justice,inclusion, and belonging for all Vermonters</li>
<li>Proficient in Microsoft platform and database management tools- ideally Salesforce and Marketing Cloud Account Engagement(formerly Pardot) - and other CRM and automation platforms</li>
</ul>
  Education
Bachelor’s degree and at least seven years ofprofessional experience in the foundation or trust services fieldwith familiarity with cultivation, development, and donor/clientservices and/or stewardship. (Five or more years of activeexperience in a growth and impact role can substitute for abachelor’s degree.)
Location
This position may be based in Burlington orMiddlebury, VT. Hybrid schedule is an option.

Director of Donor Impact

Maintenance Technician $25- $36 an hour
I.K. Hofmann has an exciting Maintenance Technician position that pays $25- $36 an hour with our automotive client Brose in Warren, MI. The position offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.

Your tasks
•Comply with safety regulations; maintain clean and orderly work areas.
•Perform highly diversified duties to install and maintain production machines and the plant facility’s equipment.
•Read and interpret equipment manuals and work orders to perform required maintenance and service.
•Diagnose problems, replace or repair parts, test and make adjustments
•Detect faulty operations, defective material and report those and any unusual situations to proper supervision.
•Perform simple machinist duties and responsibilities.
•Booked all maintenance activities in SAP-PM, check out spare part used and report any spare part shortage to proper supervision.
•Participate on the daily shift PFM level 1 meeting and address any maintenance issue.
•Participate in shift handover meeting with team member to highlight any maintenance concern for the shift.
•Participate in continuous improvement workshops and submit at least 2 ideas per year in the plant idea suggestion system.
•Other duties assigned by Manager/Supervisor.

Your Profile
•Associate’s degree or equivalent from two-year College or technical school; or three to five years related experience and/or training; or
equivalent combination of education and experience.
•Over 2 years of maintenance experience in a manufacturing environment
•Familiarity with ISO 14001, TS 16949, and OSHA requirements desirable.

Essential Job Functions:
•Ability to work in a fast-paced environment and show problem-solving and multitasking skills
•Must be able to discern written and oral instructions and communication
•Must be able to exchange accurate information written and orally

About Us:
I.K. Hofmann is a privately held woman-owned family business founded in Germany in 1985 and today has more than 110 branch offices in Austria, the Czech Republic, Germany, Italy, Slovakia, and the United States.
As an ISO 9001 certified organization, I.K. Hofmann has built a reputation for delivering the highest levels of service and quality while staying true to our founder’s vision of being a staffing firm that cares about our people.In fact our candidates rank us in the top 1% of staffing firms in the USA in terms of our Net Promotor Score with a score of 74 which is more than double the Published Staffing Firm Benchmark of 29. Don’t take our word for it though, click HERE to see why 82% of our clients and candidates HIGHLY Recommend Us, and say that we deliver one of the highest quality experiences in the staffing industry.
By entering my mobile number and by submitting this application, I give my express written consent and agreement to receive text messages from, or on behalf of, I.K. Hofmann USA, Inc. at the mobile telephone number provided for employment or potential employment-related communications, notices, and updates, including via an automatic telephone dialing system. I further understand that my consent is not required.Standard message and data rates may apply.To opt-out of text messaging, reply STOP any time. For California residents, please see our Employee and Applicant Notice at Collection and Privacy Policy for additional California specific information<a href="https://applicantcenterstorage.blob.core.windows.net/public-documents/HofmannUSA59bd52a6-55be-40c5-a737-4d6885cb6689-HofmannCCPAEmployeeandApplicantNoticeatCollection112023final.pdf" target="_blank">here</a>.
#OFFICE #OTHER

Maintenance Technician

<h3>Job Description</h3>
Are you ready for a challenging yet rewarding role that allows you to showcase your customer service skills while working with an experienced team to execute exceptional design projects? 
Join a successful and growing design firm in Tallahassee as the 
Client Care Specialist!
Starting at $19.25/hour, your hard work will not go unnoticed as you help us deliver exceptional service and exceed client expectations. Your days will be filled with problem-solving, teamwork, and the opportunity to make a real difference in the lives of our clients. If you're looking for a dynamic position that will keep you on your toes, look no further!
You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, plus a variety of optional benefits to fit your life like Critical Care, Dependent Care Savings Account, and more... even Pet Insurance. 
who you'll work for...
Since its modest start in 1987 with just 3 employees, the company has provided clients with the solutions to create unique environments through thoughtful design and innovative problem-solving that support their operations, engage their culture, and inspire all who enter. They've achieved immense growth by understanding that every project has unique requirements and that the best results arise from listening to and understanding the client's needs. Today, they employ over 100 people, serve customers across the United States in a variety of markets, and offer product solutions from over 300 manufacturers.
What does a Client CARE Specialist do?
In this exciting Client Care Specialist role in Tallahassee, Florida, you'll have the opportunity to be the glue that keeps our projects together! Your days will be filled with a variety of tasks, from assisting sales associates and project managers with proposal preparations to liaising with vendors and subcontractors to ensure smooth project execution. You'll be a key player in maintaining strong customer relationships by addressing their needs promptly and effectively.
Regular team meetings will keep you in the loop, while your dedication to project management excellence will shine through as you coordinate various moving parts to bring our clients' visions to life. Join us in this fast-paced and dynamic role where no two days are the same!
Does this sound like you?
To thrive as a Client Care Specialist, you'll need a diverse skill set that includes 2-4 years of experience in sales support or a related field, along with familiarity in project management. Proficiency in MS Windows, Word, Excel, and Outlook is a must, as is experience in customer service and order management, ideally within the office furniture industry. Your exceptional communication skills, both verbal and written, will be instrumental in resolving issues effectively and ensuring smooth order processes.
Attention to detail is key to guarantee successful deliveries and client satisfaction, while your ability to multitask and adapt to changing priorities will keep you ahead of the game. If you're a self-starter with strong problem-solving abilities and a passion for customer service, we want to hear from you!
If this sounds like the right job for you, don't wait - apply today. 
We look forward to hearing from you!

Client Success Specialist

<h3>Job Description</h3>
Pool Troopers is currently hiring a full-time Client Success Specialist.
<ul>
<li>Great Salary</li>
<li>Great Benefits (eligible after 60-days)</li>
<li>Advancement Opportunities</li>
</ul>
Pool Troopers, one of the nation's largest and fastest- growing pool service companies, currently serves over 20,000 customers in Florida, Texas, South Carolina, Georgia, and Arizona, and was ranked #1 in 2019. 2020, and 2021 on the Top 50 list by Pool &amp; Spa News &amp; Jandy. In October 2020, Pool Troopers partnered with Shoreline Equity Partners (Private Equity Firm) to support the next phase of growth including the execution of rapid acquisition strategy.
As a Client Success Specialist with Pool Troopers, you will have a rewarding career with opportunities for growth and advancement.
Responsibilities:
<ul>
<li>Confer daily with customers by telephone or in person to adhere to client needs, resolve conflict, and provide solutions</li>
<li>Create quotes for commercial repairs and follow up on the quotes to ensure repairs are being made as expected and in a timely manner</li>
<li>Track availability and inventory of repair parts coming from the distributors</li>
<li>Work closely with Pool Technicians and Pool Maintenance Mechanics regarding quotes and repair statuses</li>
<li>Review Department of Health reports ensuring all items are corrected prior to re-inspection</li>
<li>Serve as the point of contact and communicate with Property Managers, Board Members, and Department of Health Inspectors to cultivate positive relationships</li>
<li>Submit parts for warranty</li>
</ul>
A Pool Trooper is someone who can recognize problems before they arise, be able to multitask high priority jobs, has strong communication skills, is detail oriented, and a self starter!
Requirements
<ul>
<li>1-2 years experience in sales, account management, or customer service</li>
<li>High school diploma or equivalent, required</li>
<li>Some college is a plus!</li>
<li>Bilingual (Spanish) is a plus!</li>
<li>Knowledge of commercial pool equipment and DOH requirements is a plus!</li>
<li>B2B experience, required</li>
<li>Position is full-time Monday-Friday working out of either our Ft. Myers or Naples location.</li>
</ul>
Benefits
We offer all full-time team members:
<ul>
<li>Competitive Salary $50k-$60k (based on experience)</li>
<li>Health Insurance (Medical, Dental, Vision)</li>
<li>401k with Match</li>
<li>Growth Opportunities</li>
<li>Paid Time-Off</li>
<li>Short &amp; Long-Term Disability Insurance</li>
<li>Life Insurance</li>
</ul>

<h3>Job Description</h3>
Our mission at GoCo is to help small businesses spend less time on manual, HR tasks, so they can focus on growing happier, more productive teams. Backed by notable investors such as Salesforce Ventures and named one of the best places to work in Houston, we’re a close-knit team driven by honesty, hard work, fun and creativity. At GoCo every team member has a big impact on our business, and on the world!
 
About this role:
The Client Success Specialist role is an exciting opportunity to work on solving client problems on our front line team. This role works closely with our Client Success Managers to provide exceptional service to our valued clients and will ensure each assigned client gets maximum utilization out of GoCo. We are looking for an adaptable self-starter, who is eager to learn and will be excited to advocate for their clients. Because we are a small tech start-up, your contributions will have a high impact on the business giving you great purpose. You will be part of our Client Success team, and you will have tremendous opportunity to grow and develop in this role. 
What will I be doing?
<ul>
<li>Triaging tickets that come through the Client Success inbox </li>
<li>Escalate client issues </li>
<li>Complete tasks, projects and tickets assigned to you</li>
<li>Managing day to day tasks for assigned client accounts</li>
<li>Support ongoing client calls and meetings</li>
<li>Timely responses that meet KPI requirements</li>
<li>Creating bug tickets, enhancements, and product asks on behalf of your assigned clients</li>
</ul>
Necessary Skills
<ul>
<li>Experience in client-facing roles</li>
<li>Comfortable troubleshooting and critical thinking on the spot</li>
<li>Knowledge of Microsoft Office and Google Suite</li>
<li>Familiarity with a client management software - we use HubSpot</li>
<li>Extremely organized and detail oriented</li>
<li>Industry knowledge, specifically in human resources, benefits and/or software, is a big plus</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to work autonomously and independently</li>
<li>A love of creative problem solving</li>
<li>Collaborative, positive attitude, and self-motivated</li>
</ul>
Benefits and Perks
<ul>
<li>Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more</li>
<li>Equity/Stock options</li>
<li>Flexible paid time off</li>
<li>Paid parental leave</li>
</ul>
 
More reading, for your leisure
A normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful. Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!
You can learn more about our culture, mission, and perks here: <a href="https://www.goco.io/careers/" target="_blank">https://www.goco.io/careers/</a>
If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.
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W3ys7ra5KL

<h3>Job Description</h3>
The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products. Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience.
<ul>
<li>Collaborate with the Client Success Executive and/or Client Success Director on ways to increase revenue. </li>
<li>Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts. </li>
<li>Follow trends in the marketplace to best develop creative merchandise solutions.</li>
<li>Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables. </li>
<li>Participate in sales/supplier/client meetings to increase product and solutions knowledge.</li>
<li>Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint.</li>
<li>Be people-oriented, client-focused, and assertive in developing client and supplier relationships.</li>
</ul>

<h3>Job Description</h3>
Who We Are:
Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support 1,200+ mental health providers and over 20,000 patients per week across 11 locations and virtually via Telehealth.
We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.
About the Role:
The Client Success Specialist, internally called Onboarding Specialist, works in-office at our Mountlake Terrace Headquarters to serve as the primary point of contact and professional support for newly contracted mental health professionals throughout the beginning stages of their partnership with us. The Onboarding Specialist will become an expert on all relevant aspects of the onboarding process, early-stage private practice management fundamentals, technology systems, and relationship building, and will motivate provider members who are learning to run a successful private practice. The Onboarding Specialist will also be a supportive driver for the growth of the company by planting the seeds of successful long-term partnerships.
This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The Onboarding Specialist should be resourceful, analytical, adaptable, and organized with the ability to build rapport with providers (our partners), while upholding the goals of the business. This is a versatile role, so applicants of many backgrounds may have translatable skills. 
Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply.
Requirements
<ul>
<li>Serve as the lead point of contact for provider partners working through onboarding processes and milestones. </li>
</ul>
<ul>
<li>Track touch points including phone calls, emails, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.</li>
<li>Set clear expectations for completion timelines with providers and meet consistently to discuss those goals.</li>
<li>Identify ways to improve the provider experience in the onboarding and off-boarding process and collaborate with the Operations Team to implement solutions.</li>
</ul>
<ul>
<li>Provide enrollment for early practice management trainings including seminars and other course materials.</li>
<li>Cultivate the community by highlighting community events, consult groups, and group trainings available. Meet event target enrollment goals and metrics. </li>
</ul>
What You'll Need to Succeed:
<ul>
<li>A Growth Mindset and openness to receive and implement feedback</li>
<li>Minimum 2+ year of team management or leadership experience</li>
<li>Professional verbal and written communication skills</li>
<li>Exceptional interpersonal, customer service, problem-solving and conflict resolution skills</li>
<li>Ability to work through uncomfortable moments to build authentic relationships</li>
<li>Proficiency with various office technologies, including CRM systems, Microsoft Word, Power BI and Excel </li>
</ul>
Benefits
Compensation and Benefits:
<ul>
<li>75% employer covered Health, Dental &amp; Vision benefits plan</li>
<li>401(k) savings plan with employer matching upon eligibility</li>
<li>8 paid holidays</li>
<li>15 PTO days accrued annually</li>
<li>Professional and career development opportunities</li>
<li>Compensation evaluated with opportunities for advancement</li>
</ul>
Job Type: Full-time, Fully In-Office
Pay: $60,000-$75,000 per year

<h3>Job Description</h3>
Do you wish you had a job that had more meaning? Where you could have a positive and transformational impact on people every single day?
Do you love being around people? Do enjoy having meaningful conversations that foster deep relationships and help to create memorable experiences?
Are you organized and efficient? Do you thrive in a fast-paced environment?
Are you tech-savvy? Can you navigate your way around cloud-based documents and spreadsheets - or quickly learn to?
If so - you might just have what it takes to be our next Client Care Specialist!
ABOUT THE COMPANY
CJ Physical Therapy &amp; Pilates is a thriving and rapidly growing physical therapy and Pilates studio located in downtown Portsmouth, NH. We specialize in helping folks aged 40+ be more active, healthy, and mobile - so that they can do the activities they LOVE instead of spending their time in the doctor's office.
We're not your typical, sterile medical office and we aren't a snobby, boutique fitness studio. We are a fun and happy team who works together to provide a world-class experience to every client that walks through our door. Our focus is on building a place that feels like a real community - that both clients and team members are excited to be a part of. We want our clients to keep coming back, and we want them to tell their friends and family about us. We consider our clients "family" and do everything we can to make them feel that way whenever they visit or interact with us.
Click here to learn more about our company!
WHAT WE'RE LOOKING FOR
<ul>
<li>You enjoy being around people, and can hold meaningful conversations with folks you may not know for longer than 20 min</li>
<li>You're thoughtful and thorough - and can answer people's questions in a way that increases the likelihood of them becoming a client</li>
<li>You are alert and aware - you're good at recalling names, faces, and personal details - so that our clients always feel welcomed and remembered</li>
<li>You know what it means to provide a warm, welcoming, and world-class greeting and experience for clients</li>
<li>You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management</li>
<li>You follow through on commitments. You live up to verbal and written agreements without constant reminders</li>
<li>You have the ability to quickly and proficiently understand and absorb new information</li>
<li>You're pro-active and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative</li>
<li>You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.</li>
<li>Someone who can work a flexible work schedule - but primarily morning and afternoon shifts between the hours of 7:30am and 3:30pm</li>
<li>Someone who loves dogs. We have a four-legged office greeter who is with us most days of the week :)</li>
</ul>
KEY RESPONSIBILITIES INCLUDE:
<ul>
<li>Successfully communicate the value of our services (in person, over the phone, and over email/text/messenger) and be able to explain how what we do is worth the price we are asking</li>
<li>Successfully handle objections to price and scheduling</li>
<li>Comfortably hold a lengthy conversation (15-25 min) with new and prospective clients on the phone or in person - ensuring that clients are committed and “bought-in” to our services before they arrive</li>
<li>Provide an exceptional waiting room environment and world-class experience - one where clients will look forward to coming back and feel compelled to tell their friends</li>
<li>Ensure that clients who call and request appointments are placed on the schedule - with a good understanding of true time, cost, and personal commitment before they arrive</li>
<li>Ensure that people show up excited for their appointments or sessions - this includes organizing and composing videos and mailers for new, prospective clients</li>
<li>Communicate with clients before, during, and after their sessions to ensure full satisfaction is being achieved</li>
<li>Develop and foster deep relationships with clients - one that compels steady word of mouth referrals and 5-star google reviews</li>
<li>Ensure that all appointments are checked in, accounted for, and reconciled promptly and accurately</li>
<li>Take payments, provide accurate receipts and superbills, and keep prompt and accurate records</li>
<li>Organize and plan all schedules in a way that maximizes efficiency and revenue for the clinic</li>
<li>Keep prompt and accurate recording of all incoming leads on our tracking sheets and in CRM</li>
<li>Promptly check voice mails and emails. Return all calls and requests for information within 24-48 hours and deliver messages to appropriate personnel promptly and accurately.</li>
<li>Track inventory and promptly report to manager what needs to be ordered so that supplies never run out</li>
<li>Track and reconcile weekly deposits and be able to report on weekly anticipated income - accurately, efficiently, and promptly</li>
</ul>
WHAT WE'VE GOT FOR YOU
<ul>
<li>A part time or full time opportunity with room to grow</li>
<li>The chance to be a part of an incredible team of people who work hard but have fun too.</li>
<li>Competitive pay: $17 - $20 starting.</li>
<li>Health and dental benefits</li>
<li>401K with company matching</li>
<li>Free employee parking</li>
<li>PTO - including week of Xmas closed</li>
<li>Amazing downtown Portsmouth location in the center of it all!</li>
</ul>
PS.... 1/3 of your life will be spent at work. Don't you think it's worth it to yourself to choose an occupation that is meaningful, where you get to change lives, and where you get to learn and grow both personally and professionally while doing it?
Pay range: $17 - 23/hr depending on prior experience
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M2u0EJAb13

<h3>Job Description</h3>
ConvergePoint (<a href="http://www.convergepoint.com" target="_blank">www.convergepoint.com</a>) is looking for a Client Success Specialist to work on customer implementations.
We are a fast-growing software company helping a large variety of mid-size and large organizations including Fortune 500 companies across all industries with their regulatory compliance on Microsoft SharePoint and Office 365.
This is a position that will provide the candidate with a lot of opportunities to learn and grow with software support and implementation.
Working at ConvergePoint
<a href="https://www.youtube.com/playlist?list=PLKypdyhURBDpdhTRFWptiO3e23xcaJPwv" target="_blank">https://www.youtube.com/playlist?list=PLKypdyhURBDpdhTRFWptiO3e23xcaJPwv</a>
What you will be responsible for:
<ul>
<li>Help customers with onboarding of the software</li>
<li>Provide in-depth online guidance to customers on the use of the software (training will be provided)</li>
<li>Assist customers with the use of software, troubleshooting and finding solutions to unforeseen issues</li>
<li>Manage and update tickets submitted by customers</li>
<li>Create and manage software knowledge base content for customers to use including user guides, how-to articles, and demo videos</li>
</ul>
Desired Skills:
<ul>
<li>A Bachelor's Degree is required. A degree in Management Information Systems, Business Administration, Communication or related field is preferred.</li>
<li>Must have a minimum of 1 year of technical/software support or B2B customer support experience.</li>
<li>Exceptional customer service skills</li>
<li>Excellent phone, verbal, and written communication skills</li>
<li>Willingness to learn the ConvergePoint software; training will be provided</li>
<li>Any experience with Zendesk or a help desk ticketing system is a big plus</li>
<li>Must be authorized to work in the United States -- We cannot sponsor at this time</li>
<li>Must be local to Houston</li>
</ul>
Benefits we offer:
<ul>
<li>Competitive base salary based on experience</li>
<li>Healthcare Benefits including Medical, Vision &amp; Dental</li>
<li>Paid Holidays and Vacation Days</li>
<li>401 (k) with excellent corporate matching</li>
<li>Fun and casual work environment</li>
<li>No travel required</li>
</ul>
Converge Point is a growing software company headquartered in Katy, TX. We are the leading provider of compliance software solutions on Office 365 Microsoft SharePoint. Converge Point currently serves a large number of customers (Fortune 500, Enterprise, and mid-size organizations) in the US, Canada, UK, Australia/New Zealand, and South Africa.
Converge Point was listed as one of the fastest-growing private companies in the United States by Inc. magazine.
You can find more information about the company at <a href="http://www.convergepoint.com" target="_blank">www.convergepoint.com</a>.
Job Posted by ApplicantPro

<h3>Job Description</h3>
Payment Integrity Client Success Specialist
Remote
Who We Are:
Constellation Quality Health, formerly CCME, is a non-profit health care quality organization and QIO-like Entity certified by the Centers for Medicare &amp; Medicaid Services (CMS) founded by physicians in 1983. Headquartered in North Carolina’s Research Triangle, we offer an array of quality improvement, clinical review, audit, technical, and consulting services and solutions to improve care delivery, system performance, and patient outcomes.
What You’ll Do:
We are seeking a Payment Integrity (PI) Client Success Specialist to ensure required contract deliverables are timely and accurate for delivery to the Director and determine staff needs and requirements. The Specialist is responsible for assisting with the development of new client relationships through outreach, conference attendance, networking, and business associations and assisting with development and execution of plans to increase company, program visibility, and relationship building.
We expect you to:
<ul>
<li>Assist with monitoring team key performance indicators such as productivity, schedules, volume, and accuracy/ timeliness of deliverables. </li>
<li>Assist with developing training materials, tools, and guidelines for team members, potential customers, and providers on review. </li>
<li>Assist Payment Integrity Director (Director) as needed to maintain budget targets. </li>
<li>Provide excellent customer service and assist with identifying and implementing innovative customer solutions; research and resolve provider inquiries, and/or complaints related to services provided. </li>
<li>Assist in the development of program operations manuals and reports and in the design, preparation, and submission of weekly and monthly reports. </li>
<li>Collaborate and assist as requested by Director with Information Technology (IT) development and workflow implementation for data collection, tracking, notification, and reporting as required. </li>
<li>Coordinate with Program Integrity managers to conduct independent research to assist with capture, reporting, and prepare to manage incoming clients as new work is awarded and operational needs arise. </li>
<li>Assist with business development activities as requested.</li>
</ul>
Who You are:
The PI Client Success Specialist is an excellent customer service representative and has the ability to support the Director and the PI team. 
Our requirements for this role:
<ul>
<li>Bachelor’s degree required with licensure in criminal justice, human services or business related field; Master’s Degree preferred.</li>
<li>Minimum of two (2) years’ experience in Program Integrity or FWA contract or program work; supervisory experience preferred.</li>
<li>Certified Professional Coder or Certified Fraud Examiner preferred.</li>
<li>Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook etc.), web platforms, and SharePoint. </li>
<li>Experience in Quality Management/Improvement and implementation of Corrective Action Plans preferred. </li>
<li>Excellent communication skills, both written and oral. </li>
<li>Experience writing professional reports and presenting to diverse audiences.</li>
<li>Basic understanding of data management and statistics preferred.</li>
</ul>
Why Constellation Quality Health
We offer a competitive salary and benefits package and a flexible work environment.
Equal opportunity employer of protected veterans
Equal opportunity employer of individuals with disabilities
We do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.
Applicants and employees are protected from discrimination based on inquiring about, disclosing, or discussing compensation or the compensation of other applicants or employees.

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