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FedEx Freight
Supervisor - Operations
$53,753.00 - $69,342.00 / year
Belmont, NH
Begin your career with the FedEx Team and be a part of one of the most well-known and reliable companies in the world.
 In this role, you will lead, manage, educate and develop employees to ensure all shipments are moved on time and damage free.  You will also assist customers with rate quotes, claim information and setting appointment; monitor actual performance data and gather information for reporting; ensure all OS&amp;D is identified and processed properly; perform administrative functions as required.

Qualifications:
<ul>
<li>       High school diploma or equivalent</li>
<li>       Ability to travel as needed</li>
<li>       Good written, verbal and interpersonal communication skills </li>
<li>       Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred</li>
<li>       Ability to work independently and as part of a team</li>
<li>       Multi-task oriented and possess good organizational skills</li>
<li>       Proficiency with MS Office and internet</li>
</ul>

Benefits:
<ul>
<li>       Medical, dental, vision, prescription insurance</li>
<li>       Disability and life insurance</li>
<li>       401K with company match</li>
<li>       Credit union</li>
<li>       Weekly Pay</li>
<li>       Direct deposit</li>
<li>       Flex-spending acct for medical and dependent care</li>
<li>       8 paid holidays annually</li>
<li>       Paid personal/sick time</li>
<li>       Paid vacation time</li>
<li>       Tuition reimbursement</li>
<li>       Stock purchase plan</li>
<li>       Wellness Programs</li>
</ul>

Interested candidates may submit their resume through the ‘Apply’ button or <a href="https://careers.fedex.com/freight/jobs/RC708293?lang=en-us&amp;previousLocale=en-US" target="_blank">https://careers.fedex.com/freight/jobs/RC708293?lang=en-us&amp;previousLocale=en-US</a>

This position is ideal for: Warehouse Managers – Warehouse Supervisors – Operations Managers – Shipping Managers – Logistics Managers – Transportation Managers who work for local or regional carriers, Amazon, UPS or FedEx.
As a member of the FedEx Corp. family of companies, FedEx Freight is a leading U.S. provider of next-day and second-day regional LTL freight services.
Equal Opportunity Employer, including disabled and veterans

Supervisor - Operations

<h3>Job Description</h3>
Our client is an established and growing carrier as well as a leader in developing innovative insurance programs, services, and solutions for physicians, doctors, healthcare providers, hospitals and facilities.
They are searching for talented Claim Representatives and Claim Associates to join their growing team in Glastonbury, CT. 
This hybrid role offers the flexibility to work from home and the office, providing the best of both worlds for career development and work/life balance. 
Responsibilities:
<ul>
<li>Investigate and evaluate bodily injury and/or medical malpractice claims</li>
<li>Communicate effectively with policyholders, claimants, medical providers, and attorneys</li>
<li>Analyze medical records and other complex documents</li>
<li>Negotiate settlements to ensure fair and timely resolutions</li>
<li>Ensure accurate documentation and adherence to company policies and procedures</li>
<li>Maintain excellent customer service standards</li>
</ul>
Qualifications:
<ul>
<li>2+ years as a claims associate or claims representative with experience specifically handling bodily injury with a desire to specialize in medical malpractice claims (or equivalent combination of education and experience)</li>
<li>College degree preferred</li>
<li>Knowledge of medical terminology and standard of care</li>
<li>Strong analytical and problem-solving skills</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficient in MS Office Suite</li>
<li>Ability to work independently and as part of a team</li>
<li>Strong attention to detail and accuracy</li>
<li>Excellent time management skills</li>
</ul>
Benefits:
<ul>
<li>Competitive salary and benefits package</li>
<li>Hybrid work environment after 6 months training in office *Candidate must be able to travel to Glastonbury, CT office*</li>
<li>Opportunity for professional growth and development</li>
<li>Supportive and collaborative team atmosphere</li>
<li>Bonus opportunity ranging from 6-12% per year; based on company and employee performance</li>
</ul>
Our client is committed to their employees and customers. They offer a competitive work environment with opportunities for professional growth and development.
If you are looking for a challenging and rewarding career, please send your resume to <a href="mailto:Nwilson@PRS2000.com" target="_blank">Nwilson@PRS2000.com</a>.

Claims Representative/Claims Associate

<h3>Job Description</h3>
We are looking for a problem solver and team player to join our claims department. As a Claims Specialists your knowledge of property and/or vehicle claims, and empathetic communication style will deliver value and success with every interaction. You will proactively address challenges and suggest solutions daily, working closely with internal teams, insurance providers and external parties to resolve claims that arise from last-mile deliveries. If you are looking for a collaborative, dynamic role, come join our Professional Delivery Provider team.

In this role, you will:

· Follow company claims procedures and communication standards.
· Investigate, evaluate, and resolve cases on assignment.
· Contact delivery teams, customers, and other involved parties to gather necessary information including statements, photos, and delivery documents.
· Maintain photos, statements, documents, action plans, emails, and a summary of phone calls in the Claims Management System (CMS).
· Proactively communicate and promptly respond to customers and stakeholders to facilitate a reasonable claims outcome.
· Negotiate cost-effective resolution with affected parties.
· Resolve cases within required time limits.
· Ensure that weekly and monthly KPIs goals are met.
· Perform other job-related tasks as assigned.


Your skills and experience:

· High School Diploma or equivalent.
· 2 years claims experience: Auto/Property preferred.
· Demonstrated computer skills including Microsoft Office suite.
· Strong Customer Service skills including the ability to communicate with people at all levels and from various backgrounds.
· Excellent written and verbal communication skills.
· Strong organizational, problem-solving, and analytical skills.
· Versatility, flexibility, and a willingness to work within constantly changing priorities.
· Bilingual skills a plus



Position Details

· Position Type: Full time with competitive compensation package.

· Work location: Office, Peachtree City, Georgia.

· Hours Flexible Monday-Friday. Eligible for telecommuting based on experience/performance.

· Reports to Claims Manager and Claims Assistant Manager.

· Level of Travel Required: None

Claims

<h3>Job Description</h3>
“Every person deserves compassion, dignity, and the safety of a place to call home.” Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Job Description The Claims Specialist is responsible for accuracy of claims submission, benefits and eligibility verification, accuracy of client information. In addition, the Claims Specialist is also responsible for keeping up to date accounts receivable for both CalAIM and IFMG, claim follow-up, and must have knowledge of billing codes. The pay range for this position is $25.00 - $27.00 per hour, depending on experience. This position can be based out of Santa Ana or Riverside. After successful completion of 90-day probation period, this position will be eligible for Hybrid schedule with 2 days in office and 3 days working from home.  
Responsibilities
CalAIM Billing and Follow up
<ul>
<li>Reviewing data and creating Claims for services rendered</li>
<li>Review client records to extract applicable data necessary for billing purposes, including but limited to ICD 10 Diagnosis codes, CPT codes for services rendered etc.</li>
<li>Review any rejected or denied claims and conduct proper follow up procedures.</li>
<li>Ensure claims meet the standards of our contracts and programs.</li>
<li>Verify eligibility of each client prior to creating and submitting claims.</li>
<li>Have knowledge in understanding, reading EOB’s and Remittance Advice</li>
<li>Posting payment accurately to claims and continuing with the claim close out process.</li>
<li>Assist Manager and Associate Director in any projects related to billing that may come up.</li>
</ul>
IFMG Billing and Follow up
<ul>
<li>Reviewing encounters for PCP, Psychiatry, and behavioral health, ensuring CPT codes, and ICD 10 codes used by Dr are applicable to the service rendered before submitting encounter as a claim.</li>
<li>Familiar with Athena or similar EHR system</li>
<li>Verifying client's insurance falls into one our contracted insurance prior to billing</li>
<li>Following up on claims that were denied, rejected, or held in the EHR system which includes appeals, corrections, resubmissions</li>
</ul>
 
Preferred Experience/Minimum Qualifications
Required:
<ul>
<li>High School Diploma or equivalent.</li>
<li>1-2 years' relevant experience.</li>
<li>Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.</li>
<li>Valid CA Driver’s License and eligibility for company vehicle insurance.</li>
<li>Prior experience work in Electronic Billing Platforms and EHR systems</li>
<li>Prior experience working with claims and communication with health networks</li>
</ul>
Preferred:
<ul>
<li>Proficiency in Microsoft (Outlook, Word, Excel, Teams).</li>
<li>Associate’s Degree</li>
<li>Bachelor's degree</li>
<li>Experience in Medical Billing and Primary Care Billing</li>
<li>Medical Billing Certification</li>
</ul>
 
Benefits
<ul>
<li>Hybrid schedule with 2 days in office and 3 days working from home (After successful completion of 90-day probation period)</li>
<li>Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan</li>
<li>Dental and Vision Insurance</li>
<li>Life, AD&amp;D and LTD Insurance funded 100% by Illumination Foundation</li>
<li>Employee Assistance Program</li>
<li>Professional Development Reimbursement</li>
<li>401K with Company Matching</li>
<li>10 days vacation PTO/year</li>
<li>6 days sick PTO/year</li>
<li>10 days holiday PTO/year</li>
<li>Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans</li>
</ul>
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hAOHSIOPSI

Claims Specialist

<h3>Job Description</h3>
We are hiring for Claims Supervisors to join the team! The Supervisor – Claims is responsible for coaching and developing employees to ensure that department quality and service level requirements are met. This will include monitoring staff quality and productivity results and assisting management with overseeing the daily inventory, turnaround time and quality of claims processed. The Supervisor will also assist management in creating an environment that stimulates an enthusiastic, motivating, high-performance culture that focuses on continuous improvement and excellent service.
Responsibilities:
<ul>
<li>Assists and supports team member’s claim processing inquiries to ensure accurate claim processing.</li>
<li>Oversees and directs the day-to-day activities of the Claims team, motivating and directing staff to meet departmental goals and performance standards.</li>
<li>Daily monitoring of inventory and daily assignments to ensure TAT goals.</li>
<li>Monitors and evaluates team quality and productivity results, providing coaching and taking corrective action if necessary.</li>
<li>Monitors and maintains key performance metrics and collaborates on planning and execution of remedial plans to close any performance gaps.</li>
<li>Works on company projects to increase productivity, reduce costs and improve quality, efficiency, and service to Geo-Blue customers and internal departments as required.</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
<ul>
<li>College degree or equivalent work experience – prior supervisory or management preferred.</li>
<li>Five to seven years’ experience in the health insurance industry examining and adjudicating medical claims. </li>
<li>Ability to coach, train, and motivate employees, as well as evaluate staff performance.</li>
<li>Ability to manage multiple tasks simultaneously.</li>
<li>Excellent verbal and written communication skills are needed to effectively deal with employees, customers, vendors, and other departments to represent the company and its goals and interests.</li>
<li>Able to establish and maintain collaborative partnerships across the organization.</li>
<li>Ability to see the “big picture,” leading a team to make strong and reliable recommendations for improving operational performance.</li>
<li>Ability to make decisions and support them with documentation.</li>
<li>Must speak and write fluent English. Foreign language skills a plus.</li>
<li>Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).</li>
</ul>
Working Conditions:
<ul>
<li>Flexibility to work in an office and/or at-home, remote office environment.</li>
<li>Schedule flexibility is occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours. </li>
<li>Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.</li>
</ul>
 Internal Pay Grade: 9
The starting pay for this role is $57,411 to $73,199 based on skill level and experience in a similar role.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Supervisor - Claims

<h3>Job Description</h3>
CorVel Corporation is seeking a full time Claims Specialist. The Claims Specialist manages within company best practices lower-level, non-complex and non-problematic workers' compensation claims within delegated limited authority to best possible outcome, under the direct supervision of a senior claims professional, supporting the goals of claims department and of CorVel. Flexible work arrangement: this position can be either remote, hybrid, or in office.
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES:
<ul>
<li>Receives claims, confirms policy coverage and acknowledgment of the claim</li>
<li>Determines validity and compensability of the claim</li>
<li>Establishes reserves and authorizes payments within reserving authority limits</li>
<li>Manages non-complex and non-problematic medical only claims and minor lost-time workers’ compensation claims under close supervision</li>
<li>Communicates claim status with the customer, claimant and client</li>
<li>Adheres to client and carrier guidelines and participates in claims review as needed</li>
<li>Assists other claims professionals with more complex or problematic claims as necessary</li>
<li>Requires regular and consistent attendance</li>
<li>Complies with all safety rules and regulations during working hours in conjunction with the Injury and Illness Prevention Program (“IIPP”)</li>
<li>Additional projects and duties as assigned</li>
</ul>
KNOWLEDGE &amp; SKILLS:
<ul>
<li>Excellent written and verbal communication skills</li>
<li>Ability to learn rapidly to develop knowledge and understanding of claims practice</li>
<li>Ability to identify, analyze and solve problems</li>
<li>Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets</li>
<li>Strong interpersonal, time management and organizational skills</li>
<li>Ability to meet or exceed performance competencies</li>
<li>Ability to work both independently and within a team environment</li>
</ul>
EDUCATION &amp; EXPERIENCE:
<ul>
<li>Bachelor's degree or a combination of education and related experience</li>
<li>Minimum of 2-years' Oregon and/or Washington workers' compensation claims handling experience required</li>
</ul>
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $50,593 – $81,593
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
About CorVel
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publically traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Remote #LI-Hybrid #LI-Onsite

<h3>Job Description</h3>
The Claims Supervisor is responsible for supervising a team of direct reports, ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures. The Claims Supervisor position is integral to the success of the company and requires regular and consistent attendance, supporting the goals of claims department and of CorVel.
This is a remote opportunity.
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES:
<ul>
<li>Supervises claims staff in their day-to-day operations</li>
<li>Supports Claims Manager in staff recruitment, interviews and training of new staff on procedures and job-related functions</li>
<li>Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements</li>
<li>Assures peak performance of the team through continued training and coaching, coupled with regular performance evaluations and recommends merit activity, subject to manager’s approval</li>
<li>Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions</li>
<li>Functions as liaison, suggesting and implementing final resolution for clients and employees regarding claim-specific, procedural or special requests</li>
<li>Adheres to HIPPA regulations, policies, and procedures</li>
<li>Requires regular and consistent attendance</li>
<li>Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)</li>
<li>Adheres to all company policies, best practices and procedures</li>
<li>Additional projects and duties as assigned</li>
</ul>
KNOWLEDGE &amp; SKILLS:
<ul>
<li>Excellent written and verbal communication skills</li>
<li>Ability to assist team members to develop knowledge and understanding of claims practice</li>
<li>Participate in Customer Claim Reviews and Presentations</li>
<li>Effective quantitative, analytical and interpretive skills</li>
<li>Strong leadership, management and motivational skills</li>
<li>Demonstrated, Strong Customer Service Skills</li>
<li>Ability to travel overnight and attend meetings if required</li>
<li>Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc.</li>
<li>Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets</li>
<li>Strong interpersonal, time management and organizational skills</li>
<li>Ability to work both independently and within a team environment</li>
<li>Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers’ Compensation</li>
</ul>
EDUCATION &amp; EXPERIENCE:
<ul>
<li>Bachelor's degree or a combination of education and related experience</li>
<li>Demonstrated Public Speaking Skills</li>
<li>Minimum of 5 years’ experience handling claims </li>
<li>Current license or certification in Workers’ Compensation must be maintained throughout employment with CorVel</li>
<li>Self-Insured Certificate preferred</li>
<li>State Certification as an experienced Examiner</li>
</ul>
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. 
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. 
Pay Range: $67,086 – $111,634
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
ABOUT CORVEL
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). 
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
 #LI-Remote

Claims Supervisor

<h3>Job Description</h3>
JOB SUMMARY
The Claims Examiner – Inside Desk Adjuster has direct responsibility for homeowners' property insurance claims, starting with contacting the insured upon the loss through claims resolution. The Claims Examiner provides world class customer service to our insurance policyholders by empathetically handling each claim and working as efficiently as possible to handle every claim fairly.
ESSENTIAL FUNCTIONS
<ul>
<li>Conduct proper investigations, set adequate reserves, and perform expeditious adjustments of claims</li>
<li>Recommend insurance claim payments to policyholders and claimants</li>
<li>Handle a pending caseload of approximately 50-60 claims within policy and corporate guidelines for claims handling</li>
<li>Engage and monitor the work of outside vendors contributing to the claims adjustment process</li>
<li>Be adept in and use property and casualty insurance expertise and industry knowledge to recommend and implement change when needed</li>
<li>Develop and employ creative resolution strategies</li>
<li>Capable of negotiating disposition of claims with insureds and claimants or their legal representatives while recognizing and implementing alternative means of resolution</li>
<li>Actively provide mentoring and coaching to less experienced claims professionals to increase the technical expertise and improve team strength</li>
<li>Ensure compliance of all statutory regulations and Unfair Claim Practice Acts</li>
</ul>

REQUIRED SKILLS &amp; EXPERIENCE
<ul>
<li>Xactimate experience highly preferred</li>
<li>Must be an out-of-the-box thinker who is not afraid of recommending and implementing sound, yet creative, claim-related business practices</li>
<li>Possess proven negotiation skills for use with insureds and their representatives</li>
<li>Have a positive attitude and the ability to embrace change</li>
<li>Ability to work well in an open-concept, team-oriented environment</li>
<li>Effectively communicate through oral and written communications with all internal and external customers of the claims department</li>
<li>Diligent use and reliance upon a diary system for systematic tracking and processing of claims</li>
<li>Proficiency with Microsoft Office products required (specifically Word, Excel, and Outlook)</li>
<li>Able and willing to work extended hours due to weather-related events</li>
</ul>

EDUCATION &amp; TRAINING
<ul>
<li>Bachelor’s degree preferred, or a combination of equivalent experience and education</li>
</ul>

EXPERIENCE
<ul>
<li>3 – 5 years of Florida homeowners' property and casualty claims processing experience</li>
</ul>
LICENSES OR CERTIFICATIONS
<ul>
<li>5-20 or 6-20 Florida Adjuster’s license in good standing</li>
</ul>

Claims Examiner

<h3>Job Description</h3>
We are hiring for Claims Analysts to join the team! The Claims Analyst role analyzes international insurance claims to determine the type of services rendered. When processing Classic claims, this position determines the extent of insurance carrier's liability and settles claims in accordance with policy provision. Claims are to be handled in an accurate and timely manner while adhering to claim processing standards and Service Level Agreements. 
Responsibilities: 
<ul>
<li>Analyzing international claims to identify the claimant, type of services rendered and charge for each</li>
<li>Accurately translate services identified on the foreign invoices as necessary.</li>
<li>Obtain information necessary to properly act upon the claim and maintain appropriate written records of statements and facts relating to the claims. </li>
<li> Input medical bills into the claims system in adherence to HTH/GeoBlue standards, determining benefits payable based on the customer’s policy coverage provisions, initiating claim payments to providers and members.</li>
<li>Maintain required departmental production and quality standards.</li>
<li>Keep Manager advised of status of workload and identify problems for which help is needed.</li>
<li>Follow regulations and company rules and policies as outlined in the Employee Manual.</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent required. Some college/degree a plus.</li>
<li>Minimum – 3 years of experience in the health insurance industry examining and adjudicating medical claims. Prior exposure to international claims or specialty claim processing preferred. </li>
<li>Familiarity with insurance products and insurance terminology, including CPT and ICD-10 coding. Coding Certificate desired for FEP (CPC, CCS).</li>
<li>Ability to use automated claims adjudication software.</li>
<li>Good verbal and written communication skills as well as strong interpersonal skills.</li>
<li>Good analytical and organizational skills, as well as the ability to multitask and be detail oriented, with basic math skills.</li>
<li>Ability to make decisions and support them with documentation.</li>
<li>Knowledge of and the ability to learn Microsoft Office Products, Internal software systems, the internet and overall familiarity with personal computers is required, as well as the ability to work with dual computer monitors preferred.</li>
<li>Flexibility in schedule is required.</li>
<li>Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).</li>
</ul>
Working Conditions:
<ul>
<li>Flexibility to work in an office and/or at-home, remote office environment.</li>
<li>Overtime and/or schedule flexibility are occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours. </li>
<li>Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.</li>
</ul>
 Internal Pay Grade: 5
The starting pay for this role is $36,245 to $45,306 based on skill level and experience in a similar role.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Claims Analyst

<h3>Job Description</h3>
Job Summary 
The Claims Adjuster will be responsible for reviewing policyholder claims, investigating the damage or incident outlined in the claims, and evaluating the validity of their request for reimbursement. 
ESSENTIAL RESPONSIBILITIES 
<ul>
<li>
Conducts thorough coverage investigations that include, but is not limited to verifying vehicle service contract information, vehicle eligibility requirements, ruling out recalls or other applicable warranties and reviews of all contracts, application, and prior claim notes 
</li>
<li>
Investigates claim details to determine specific mechanical failure 
</li>
<li>
Request and review inspection results as needed 
</li>
<li>
Verify component coverage and labor rates through contract codes/specifics 
</li>
<li>
Leverage labor and part resource tools to deliver superior outcomes involving new, used, rebuilt parts 
</li>
<li>
Determines appropriate method of repair based on case facts, pricing, and remaining warranty 
</li>
<li>
Accurately calculate repair costs utilizing Alldata and NVP Workflows 
</li>
<li>
Appropriately apply contract terms, conditions, and coverage to all claims 
</li>
<li>
Authorize repairs, towing, lodging, and rental in accordance with contract language 
</li>
<li>
Timely escalate claims exceeding authority limits to Claims Manager for review 
</li>
<li>
Proactively communicate with key stakeholders to ensure a best-in-class claims experience 
</li>
<li>
Ensure timely, accurate, and consistent file documentation 
</li>
<li>
Monitor call queues and ensure agent availability through proper use of AUX codes 
</li>
</ul>
<ul>
<li>
Anticipate and meets all customer needs (internal and external) 
</li>
<li>
Primarily handles claim calls from the Power Train Call Queue 
</li>
<li>
Other duties as assigned 
</li>
</ul>
WORK EXPERIENCE AND SKILLS 
<ul>
<li>
High School Diploma or GED required. Bachelor’s degree preferred 
</li>
<li>
Minimum of 3 years of work experience in automotive mechanics or minimum of 4 years in a Non-Power Train role or equal relevant experience 
</li>
<li>
ASE or manufacture certifications preferred, but not required 
</li>
<li>
Superior organizational and customer service skills 
</li>
<li>
Strong automotive repair and claims technical knowledge is required 
</li>
<li>
Must possess excellent negotiation, verbal, written communication skills 
</li>
<li>
Sound critical thinking skills with ability to define problems, collect data, establish facts, and draw valid conclusions based on the totality of the information 
</li>
<li>
Proficient mathematical skills 
</li>
<li>
Demonstrate proficiency with typing, computer software including Microsoft Office, Microsoft Outlook, and all internal and external claims processing systems and resources 
</li>
<li>
Must maintain a high level of accuracy and provide follow-through on projects 
</li>
</ul>

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