<h3>Job Description</h3>
Job DescriptionDescription:
At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.
 
Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)
 
The Assistant General Manager assists the General Manager in all areas of the casino operations. Ensure compliance with approved policies and procedures while directing staff in accordance with corporate policies and objectives. Follow all operating procedures, safety regulations, WAC rules and the Company’s internal control policies.
 
Pay Range: $90,000 - $100,000 per year
 
MAJOR TASKS AND RESPONSIBILITIES:
<ul>
<li>Assist with all casino functions and staff in accordance with company policies and objectives.</li>
<li>Evaluate, hiring, firing, and disciplinary needs as they arise, under the guidance of HR.</li>
<li>Ensure the distribution of comps, discounts, and offers are based on company guidelines.</li>
<li>Responsible for the efficient operation of all table games, including poker on a particular shift.</li>
<li>Responsible for the training and equitable treatment of all casino staff.</li>
<li>Make decisions related to game mix and wagering limits.</li>
<li>Create and submit information related to gaming activities to the WSGC as needed.</li>
<li>Promotes positive guest relations</li>
<li>Help develop “Gambling Promotions” that help achieve budgeted goals, and an exciting environment.</li>
<li>Knowledge of, and adherence to, all Washington State Gaming Laws and Regulations as well as the Company’s Internal Controls, policies and procedures.</li>
<li>In the absence of the General Manager, responsible for the overall casino operations in gaming and F &amp; B departments.</li>
<li>Manage labor hours and maintain labor expense at or below budget</li>
<li>Review operational expenses related to casino in relation to the approved budget.</li>
<li>Monitor “Sonoma” or “Micros” use as it relates to guest accounts, and “House Accounts”.</li>
<li>Identify suspected cheaters, such as card counters and other possible use of systems that may be detrimental to the operation.</li>
<li>Assist department managers and supervisors and coordinate with human resources director to resolve staff relations issues</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
EDUCATION, EXPERIENCE AND TRAINING FOR POSITION (required):
<ul>
<li>College degree or equivalent experience.</li>
<li>Minimum four years’ experience in casino games and operations with appropriate licensure and progressive supervisory experience preferred</li>
<li>Must possess solid analytical and problem-solving skills, be able to apply conceptual thinking to understand and facilitate solutions to complex problems or issues.</li>
</ul>
SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
<ul>
<li>Knowledge in all Gambling Commission regulations including WAC and RCW preferred.</li>
<li>Ability to communicate effectively at all times, with all levels of employees and guests.</li>
<li>Perform math functions within the scope of the position including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.</li>
<li>Foster an atmosphere that encourages staff to share ideas, discuss concerns and resolve conflicts.</li>
<li>Encourage mutual respect, dignity and integrity with all staff by setting positive examples.</li>
<li>Superior customer relation skills are necessary.</li>
</ul>
PHYSICAL REQUIREMENTS: Ability to work in a fast-paced, noisy environment. Exert physical effort in transporting tables, chairs, equipment, product 25-50 pounds. Endure various physical movements throughout the work areas for duration of shift. Stand or walk for the duration of the shift. The noise level in the work environment is usually moderate to Loud. Requires all forms of dexterity and mobility throughout the shift. Employee occasionally required reaching with hands and arms, sitting climb or balancing, stooping, kneeling, crouching or crawling. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus. Must be 21 years of age or older.
 
Team members will enjoy:
<ul>
<li>80 hours Paid Time Off</li>
<li>Medical, Dental and Vision</li>
<li>Basic Life Insurance</li>
<li>401K</li>
<li>Education Reimbursement Program</li>
<li>Career Development and Advanced Opportunities</li>
<li>Team Member Referral program ($300 per team member referred!)</li>
<li>And more!</li>
</ul>
Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Maverick Gaming is a proud employer of Teamsters workers at its Washington locations as part of its commitment to providing sustainable, family-wage jobs that support economic opportunity in local communities. 
Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.

Casino Assistant General Manager - Great American Casino Everett

<h3>Job Description</h3>
Job DescriptionDescription:
Summary of Duties:
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies &amp; procedures, and safety standards.
 
Position Purpose:
To provide leadership and oversee gaming operations.
 
Knowledge, Skills, and Abilities:
<ul>
<li>Oversee the day-to-day operation as well as the training of all operations team members. </li>
<li>Delegate and track assignments of operations departments to ensure that all functions are carried out in a timely and efficient manner. </li>
<li>Update departmental procedure manuals and the proper documentation and storage of all relevant materials. </li>
<li>Provide recommendations and suggestions, when appropriate, to improve policies, procedures, or the facility. </li>
<li>Ensure accuracy and thoroughness of all departmental records and reports.</li>
<li>Verify and review all paperwork for accuracy and investigate any discrepancies found. </li>
<li>Develop staff in the areas of guest service, and policies and procedures.</li>
<li>Create, implement, and assess departmental training programs.</li>
<li>Establish and maintain professional and courteous guest and team member relations. </li>
<li>Be knowledgeable of all departmental and casino policies and procedures and all gaming rules and regulations. </li>
<li>Enforce casino and departmental policies and procedures, Title 31, and CTR procedures. </li>
<li>Take on and manage various projects as assigned in order to aid in the achievement of evolving company goals and objectives.</li>
<li>Ensure compliance with federal and Tribal laws and regulations. </li>
<li>Observe and report any maintenance or cleanliness issues to the appropriate department head. </li>
<li>Respond quickly and courteously to requests for service. </li>
<li>Provide exceptional guest service. Explain promotions and slot machine features to guests when needed. </li>
<li>Witness payouts to guests ensuring that jackpot procedures are enforced. </li>
<li>Become familiar with casino events and promotions in order to accurately inform guests. </li>
<li>Communicate all guest complaints or concerns to the Casino Operations Manager.</li>
<li>Report all gaming machine malfunctions to the slot tech department in a timely manner. </li>
<li>Take advantage of opportunities to develop long-term relationships with customers.</li>
<li>Build a rapport and coordinate daily functions with support services departments.</li>
<li>Maintain a visual presence on the casino floor. </li>
<li>Assume the duties of another Slot Shift Supervisor or Table Games Pit Supervisor in his or her absence. </li>
<li>Take effective measures to ensure the shift runs smoothly. </li>
<li>Obtain and maintain a gaming license. Perform other duties as assigned.</li>
<li>Perform other duties as assigned. </li>
</ul>
Requirements:
Education/Qualifications:
<ul>
<li>Must be at least 18. High School diploma required. Prior gaming or supervisory experience preferred. </li>
<li>2 years of work experience in Slot Operations and/or Table Games department(s) of similar size preferred.</li>
<li>Office skills must include the ability to use standard office equipment and the ability to demonstrate Microsoft Excel skills.</li>
<li>The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and United States currency.</li>
<li>The ability to demonstrate accurate writing skills.</li>
<li>The ability to read and interpret written instructions and diagrams.</li>
<li>The ability to maintain discretion in handling confidential information.</li>
<li>The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.</li>
<li>The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.</li>
<li>While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 30 pounds on a regular basis without assistance or more with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
</ul>
Licensing:
<ul>
<li>Must be able to obtain and maintain the required Gaming License.</li>
</ul>
Work Requirements:
Requires problem solving skills, cash handling skills, the ability to communicate effectively, and direct others. Position involves prolonged walking, stooping or bending, lifting or carrying up to 30 pounds on a daily basis. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature. 
 
Acknowledgement:
I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.

Casino Operations Manager

<h3>Job Description</h3>
Job Description
Let's Be Friends!
At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!
BASIC FUNCTION (the primary purpose of this position):
The primary function of the Casino Manger is to facilitate the administrative and systems operations of the Slot Department assuming leadership duties in the day-to-day supervision of the gaming staff.
PRINCIPAL ACTIVITIES &amp; RESPONSIBILITIES:
<ul>
<li>Oversees daily activities in the absence of the Casino Manager.</li>
<li>Provides a safe, healthy and friendly work environment for employees and guests; reports and directs safety issues to Safety Committee.</li>
<li>Approves jackpot payments, administers policy, and resolves guest dispute situations. </li>
<li>Assists the Director in producing reports, which review and analyze the performance of the gaming floor and makes recommendations for changes and suggestions for improvements. </li>
<li>Provides written and oral communication on a continuous basis to managerial and line-level gaming employees regarding upcoming events; policy and procedure changes or enhancements; and games information.</li>
<li>Maintains administration of gaming operating procedures and policies, updates P&amp;P manuals; attends compliance meetings.</li>
<li>Manages departmental payroll reports; scheduling of staff and approval of Paid Time Off requests.</li>
<li>Participates in the development and execution of gaming promotions; slot tournaments; and other promotional campaigns designed to drive revenue.</li>
<li>Exercises discretion and judgment in resolving guest service issues and managing gaming team performance. Supports team members by handling escalating gaming disputes or service recovery as needed. Models effective guest service techniques and behaviors.</li>
<li>Exhibits a personal leadership style that reflects professional excellence, integrity and a mature understanding for the necessity to guard and control confidential information. </li>
<li>Improves staff effectiveness by coaching, training and recommending corrective action.</li>
<li>Understands player tracking and rewards program. Provides on the floor presence and support during marketing events and promotions during the shift or as needed.</li>
</ul>
<ul>
<li>Coordinates the movement of slot gaming devices, oversees the electrical requirements, supervises conversions, installs and ram clears of gaming device, and manages a preventative maintenance program.</li>
<li>Ensures that compliance is maintained in the areas of key control including: record maintenance, radio protocol, attendance, personal conduct, safety compliance, and tools and equipment management for the Slot staff.</li>
<li>Establishes employee standards of performance and ensures employees are trained for their respective positions to accomplish departmental missions and objectives.</li>
<li>Assists in the training and development of Tribal Member employees following The Mill's Tribal Member Preference policies.</li>
<li>Other duties or special projects may be assigned.</li>
</ul>
POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):
<ul>
<li>GED or HS Diploma required with some college level coursework or gaming certificate preferred.</li>
<li>Five years' experience working with electronic gaming devices with knowledge of practical slot gaming floor operations.</li>
<li>A minimum of five years' supervisory experience required.</li>
<li>Must be at least 21 years of age.</li>
<li>Demonstrated skills working with computers preferably with CDS Windows and data input proficiency. Working knowledge of MS Office products including Excel, Word and Outlook.</li>
<li>Previous experience trouble shooting gaming systems and working with server-based gaming.</li>
<li>Familiarity with AutoCAD software for slot placement and floor design</li>
<li>Ability to maintain an orderly work environment and comply with all required policies and procedures. </li>
<li>Above average interpersonal skills in order to work with a variety of personnel; must be able to take direction from multiple sources.</li>
<li>Professional demeanor and appearance required; must be approachable and team oriented.</li>
<li>Superior guest service skills to include daily guest interactions; guest disputes; and working with difficult people.</li>
<li>Strong sense of teamwork, the ability to maintain strict confidentially, strong leadership abilities, personal integrity and self motivation. </li>
<li>Excellent verbal and written communication skills, and the ability to read, write and speak English. Ability to prepare presentations in verbal and written formats.</li>
<li>Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies.</li>
</ul>
PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands discribed here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):
This position will work weekends, holidays and evening hours as business demands; schedule frequently demands work hours in excess of a standard work week. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Occasionally sit. Ability to manage stress appropriately, make decisions under pressure, manages anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.
This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.
The Mill Casino • Hotel &amp; RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.
 Job Posted by ApplicantPro

Assistant Casino Manager

<h3>Job Description</h3>
Job Description
Foodservice Sales Manager-Casino
We are looking for a dynamic and experienced Corporate Sales Manager to lead and manage our casino team within the Las Vegas, Reno, and Wendover markets. The successful candidate will have a proven track record of driving sales, improving customer satisfaction, developing market strategies, building successful teams, and maintaining/fostering customer relationships.
Apply at: <a href="http://www.nicholasandco.com/join-our-team" target="_blank">http://www.nicholasandco.com/join-our-team</a>
Pay Range: $90,000 - $160,000 (Base Salary + Bonus Eligible + Auto &amp; Phone Allowance) 
Responsibilities: 
<ul>
<li>30% Travel within Nevada. (Position is remote Las Vegas or remote Reno)</li>
<li>Prepare regular sales reports and forecasts for senior management.</li>
<li>Negotiate contracts and agreements with casino clients to secure bookings and ensure favorable terms.</li>
<li>Attend industry events and conferences to promote Nicholas and Company and expand the casino client base.</li>
<li>Develop and implement effective sales strategies to achieve revenue targets and maximize profitability within the casino sector.</li>
<li>Conduct market research to identify new business opportunities and stay updated on industry trends within the casino sector.</li>
<li>Build and maintain strong relationships with casino clients, understanding their needs and providing tailored foodservice solutions.</li>
<li>Work closely with other departments, including marketing, operations, and finance, to ensure alignment and support for sales initiatives.</li>
</ul>
Requirements:
<ul>
<li>At least 5-years foodservice sales and/or management experience in the Las Vegas or Reno Casino markets is a firm requirement for this leadership role.</li>
<li>Ability to build and maintain client relationships.</li>
<li>Ability to have strong negotiation and communication skills.</li>
<li>Proven track record of achieving sales target.</li>
<li>Proficiency in CRM software and Microsoft office suite.</li>
<li>Excellent organizational and time management skills.</li>
</ul>
About us
Since 1939, our family has delivered quality and integrity—in our business, our products, and our relationships. Founded by Nicholas Mouskondis over 80 years ago, Nicholas and Company are third-generation family owned and operated. With both our family and our business rooted in the community, we’re the local choice for foodservice.
<a href="https://www.nicholasandco.com/about-us/" target="_blank">https://www.nicholasandco.com/about-us/</a>
What we offer
<ul>
<li>Competitive compensation package and generous Health benefits (Medical, dental and vision)</li>
<li>401K profit-sharing plan</li>
<li>HSA with employer contributions</li>
<li>Wellness program with premium incentives</li>
<li>Tuition reimbursement up to $4,000 per calendar year</li>
<li>Driven work environment that recognizes, respects, and appreciates results.</li>
</ul>
Must be able to perform essential duties and responsibilities efficiently, accurately, and safely with or without accommodation. Must comply with all company policies and procedures, as well as, state, federal and safety regulations.

Foodservice Sales Manager-Casino

<h3>Job Description</h3>
Job DescriptionQualifications: An associate degree in Business, Finance or Marketing with three years similar work experience preferred. Minimum of three (3) years Casino gaming experience required, with one or more year’s related experience and/or training. An equivalent combination of education and experience may be acceptable.&nbsp; Must have excellent Interpersonal skills; be proficient in Microsoft Excel, Word, Database Management / Data Entry and Event Coordination experience required. Flexibility to work all shifts, nights, weekends and holidays, versatile, self starter, and prior guest service. Successful candidates are subject to licensing background criteria and pre-employment testing. &nbsp; Responsibilities and Duties The primary responsibility of the Casino Host is to effectively market, evaluate, recruit, establish and maintain a professional relationship with SouthWind Casino guests by equal utilization of professionalism and personality. They will track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. Prepare, coordinate, host, and administer all complimentary and guest events. &nbsp;
<ul>
<li>Will strategically grow our current player database within the Marketing guidelines.</li>
</ul>
&nbsp;
<ul>
<li>Uses computer database to identify target players. </li>
</ul>
&nbsp;
<ul>
<li>Develop, maintain, and analyze database for opportunities and productivity.</li>
</ul>
&nbsp;
<ul>
<li>Will be acting as a host to our high-end players.</li>
</ul>
&nbsp;
<ul>
<li>Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.</li>
</ul>
&nbsp;
<ul>
<li>On Casino floor to identify registered players and prospective players.</li>
</ul>
&nbsp;
<ul>
<li>Maintain a professional appearance and demeanor while performing the duties of casino host.</li>
</ul>
&nbsp;
<ul>
<li>Meet goals and objectives for monthly casino revenue and player development as set by management.</li>
</ul>
&nbsp;
<ul>
<li>Assist Player’s Club staff as needed working side by side to insure the best guest service possible.</li>
</ul>
&nbsp;
<ul>
<li>Assists in the planning and hosting of Special Events (on and off property), dinners, tournaments, promotions and any event attributing to the success of the department and company.</li>
</ul>
&nbsp;
<ul>
<li>Will coordinate with the Marketing Manager on VIP events and Budgets.</li>
</ul>
&nbsp;
<ul>
<li>Will be responsible for reporting all Player Development activity and growth to the Marketing Manager, Assistant General Manager, General Manager/COO, and KGI Board as requested.</li>
</ul>
&nbsp;
<ul>
<li>Responsibly administer complimentaries to guests per the guidelines laid out in the budget and Policy/Procedures.</li>
</ul>
&nbsp;
<ul>
<li>Flexible scheduling to work a variety of events, evenings and weekends.</li>
</ul>
&nbsp;
<ul>
<li>Will oversee the VIP program offered at SouthWind Casino properties.</li>
</ul>
&nbsp;
<ul>
<li>Oversee all computer entries, faxes, and copies maintained and able to retrieve as required.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li>
</ul>
&nbsp;
<ul>
<li>Ensures that exceptional internal and external guest service standards are always number one.</li>
</ul>
&nbsp;
<ul>
<li>Be courteous and professional at all, times to co-workers, guests, vendors or anyone you may have contact with while on duty.</li>
</ul>
&nbsp;
<ul>
<li>Must wear your gaming badge at all, times while on duty or conducting company business.</li>
</ul>
&nbsp;
<ul>
<li>Any duties that may be assigned by immediate supervisor.</li>
</ul>
Powered by JazzHR
3evwaqV66I

Casino Host

<h3>Job Description</h3>
Job Description
Position Title: Restaurant Assistant Manager
Reports To: Restaurant Manager
Supervises: Restaurant Outlet Team Members
Summary of Position
Assist with overall operations of the restaurant; assists manager with responsibilities accordingly and applies coaching, both positive and through use of progressive discipline, as well as attendance record keeping. Ensures that guest are provided a cordial greeting and prompt seating. Maintains high visibility in the operation. Visit places of work areas looking for success and identifies areas that need improvement to meet department standards. Also “filing in” as a busser, server or host and all other positions as needed.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Supervises restaurant team members which include cashier, host, server, and busser;</li>
<li>Supervisor / Coordinates with host and to ensure prompt seating of guest, equal rotation of seating of guest.</li>
<li>Makes daily table or station assignments and provides direction of work for server/bussers;</li>
<li>Inspects dining/pantry area at the beginning and end of the shift to ensure all opening and closure assignments (or side work) has been completed and assure that the Restaurant is ready for the next shift;</li>
<li>Inspects dining area and pantry continuously to ensure sanitary standards and cleanliness are met and up to par at all times during the shift;</li>
<li>Inspects food and food presentation to maintain quality standards and sanitation regulations at buffet line;</li>
<li>Investigates and diplomatically resolves any customer dissatisfaction/complaints about food quality and/or services;</li>
<li>Ensures that cashiers follow the correct procedures for transactions and shift closure of their bank and daily shift drops of restaurant revenue;</li>
<li>Maintains par levels for restaurant supplies such as condiments, juices, tea/coffee and so on and fills out and submits purchasing requisitions for supplies needed to meet par levels;</li>
<li>Drafts team members weekly shift schedule with final approval from Food &amp; beverage Manager distributes;</li>
<li>Maintains time and payroll records for restaurant (s) staff in accordance with Kronos timekeeping.</li>
<li>Ensure that all shift opening and/or closing side work has been assigned and completed by assigned team members prior to opening and at the close of business;</li>
<li>Performs opening and closing bank procedures during a cashier, rotation;</li>
<li>Conducts necessary job training of team members at the direction of Food &amp; Beverage Manager;</li>
<li>Schedule, conducts and I or participates pre- staff meetings or Departmental Meetings.</li>
<li>Maintains Attendance Policy;</li>
<li>Interview, Hires, coaching and disciplines staff when necessary;</li>
<li>Void or transfers food items on ticket in accordance with policies when necessary;</li>
<li>Ensure Guest Satisfaction;</li>
<li>Fills in as a Cashier, Host, Server or any other needed position at any given time;</li>
<li>Adheres to all regulatory, departmental, and IMGR&amp;C policies and procedures;</li>
<li>Prepare, conduct Performance Appraisal for staff as needed;</li>
<li>Responsible for requisitioning, receiving and storage of liquor, wine, beer and other bar supplies;</li>
<li>Supervising and training of bar department staff;</li>
<li>Supervises all basic bar financial controls, revenue controls, correct POS data entry and closing;</li>
<li>Supervises pouring and dispensing policies, cash and credit card handling procedures and safety of all Bar department inventories and assets;</li>
<li>Perform other duties as assigned.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
</ol>
 Directly /and Assisted Department Manager to supervise the team members in the Restaurant; which include Greeter/Cashier and Server and Bus Person. Responsibilities include interviewing, hiring and training team members; planning assigning, and directing work; performance reviews; rewarding and disciplining team members; addressing issues and resolving conflict.
<ol>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School diploma or GED; must have two years’ experience as a supervisor or manager and one year job related experience</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Approvals:
Date: _______________________
____________________________________
 Team Member Signature

S4110 CASINO F&B ASST. MANAGER

<h3>Job Description</h3>
Job Description
Job Title: Casino Attendant
Reports to: Casino Manager
Compensation Type: Hourly
Summary of Position: Provide friendly, responsive service to create an exceptional gaming experience for our guests.
Duties and Responsibilities:
<ul>
<li>Greet customers with a smile and if possible, by name</li>
<li>Serve guests beverages at the lottery machines</li>
<li>Cash lottery tickets and make change for guests</li>
<li>Balance lottery drawer at beginning and end of shift</li>
<li>Perform opening and closing duties</li>
<li>Work accurately with large sums of money</li>
<li>Make sure the casino, machines and bathrooms are always kept clean.</li>
<li>Follow all health and safety regulations</li>
<li>Strictly adhere to all state and local laws associated with video lottery play and alcohol consumption</li>
<li>Thank guests as they leave and invite them to return</li>
<li>Must be available to work days, nights, weekends and holidays</li>
<li>Ability to adapt to changes in our business strategies</li>
</ul>
Qualifications:
<ul>
<li>Responsible, reliable and punctual.</li>
<li>Strong customer service and communication skills</li>
<li>Basic knowledge of video lottery games and machine functions</li>
<li>Possess basic math skills and have the ability to handle money</li>
<li>Ability to work in a standing position for long periods of time</li>
<li>Be able to lift, bend, stoop and reach… unless a doctor's note is provided with descriptive limitations</li>
<li>Must be of at least 21 years of age</li>
</ul>
 #hc39497

Casino Attendant

<h3>Job Description</h3>
Job Description
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; Salon and VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
 
Responsibilities
This position is responsible for maintaining close ties and high levels of satisfaction with targeted Guests, in order to generate incremental gaming revenues.
Essential duties include, but are not limited to:
<ul>
<li>Maintains relationships and markets our gaming products and amenities to valued Guests.</li>
<li>Greets Guests in the casino and participates in social events and special promotions.</li>
<li>Issues Player’s Club cards and promotes the program and related promotions.</li>
<li>Increases the growth of gaming revenues through development of a targeted Guest base.</li>
<li>Updates Guest history for future visits.</li>
<li>Ensures the protection of Guest’s rewards and credit lines.</li>
<li>Effectively handles Guest complaints and discrepancies in an efficient and courteous manner.</li>
<li>Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.</li>
<li>Responsible for marketing to predetermine active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each.</li>
<li>Assists in the development of incentive programs, host goals, special events and marketing programs.</li>
<li>Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.</li>
<li>Keeps informed of competitive promotions.</li>
<li>Responds to Player’s Club letters and Guest service survey results and communicates that information to the appropriate department manager.</li>
<li>Safeguards the confidential nature of all departmental and general property records.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
<ul>
<li>3 years of experience as a Casino Host required </li>
<li>High school diploma, GED or equivalent required, college degree preferred. </li>
<li>Must be computer literate and proficient with MS Office, Word, Excel, and Outlook.</li>
<li>Fluency in languages other than English is preferred.</li>
<li>Experience in casino and/or hotel environment required</li>
<li>Experience in gaming machines and/or table games required</li>
<li>Must have excellent interpersonal communication skills, team building and problem solving skills.</li>
<li>Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience.</li>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image.</li>
</ul>
Work Environment:
<ul>
<li>Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Must be able to tolerate stress related to serving customers in a high-pressure environment.</li>
<li>Must be able and willing to work any shift, to include working evenings, weekends, and holidays, as well as long hours, when necessary</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>Must be able to continuously maneuver around office and property, often standing for long hours.</li>
<li>Must be able to respond to visual and aural cues.</li>
</ul>
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
#gotoworkhappy

1,013 casino manager Jobs