<h3>Job Description</h3>
Job Description
The Porter is responsible for a wide range of heavy cleaning tasks that maintain a clean and presentable environment throughout the Casino facility, including offices. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations. 
ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)
<ul>
<li>Maintain, stock, and sanitize all washrooms.</li>
<li>Wipe out ashtrays, removes cups, bottles, and cans from in between slot machines.</li>
<li>Wipe off fingerprints and dust tops of all slot machines.</li>
<li>Sweep and mops all hard surface floors and monitors and vacuums all carpeted floors.</li>
<li>Scrub hard surface floors with commercial equipment.</li>
<li>Extract carpeted floors and gaming tables with commercial equipment.</li>
<li>Strip and finish (wax) floors.</li>
<li>Dust all low/high surface areas within Kewadin complex and offices.</li>
<li>Clean entryway glass.</li>
<li>Remove all trash and cleans trash cans.</li>
<li>Clean gaming table areas.</li>
<li>Sweep and mop all stairwells.</li>
<li>Check cleaning equipment before and after use for maintenance needs.</li>
<li>Push-in and cleans chairs around gaming tables and slot machines.</li>
<li>Keep carts and storage areas clean and organized.</li>
<li>Report all maintenance needs to the supervisor. </li>
</ul>
ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)
<ul>
<li>Clean up after functions (weddings, conventions, concerts, etc.).</li>
<li>Clean campground shower house (Sault location).</li>
<li>Clean rental cabins as directed (Hessel location).</li>
<li>Clean Bingo Hall (Sault and St. Ignace locations).</li>
<li>All other job-related duties as assigned. </li>
</ul>
CONTACTS:
Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, and customers. 
PHYSICAL REQUIREMENTS:
Position medium with the lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant standing and walking; use of hearing, smell, near/midrange/far vision, depth perception, the field of vision; frequent pushing/pulling/carrying/lifting, stooping, kneeling, reaching, manual handling, and bending; occasional climbing, crawling and use of color vision. Working conditions include constant exposure to air quality; frequent exposure to extreme heat; occasional exposure to extreme weather, extreme hot/cold, wet/humidity, and noise. Potential hazards include constant exposure to chemicals, infectious exposure, customer contact, frequent exposure to moving mechanical parts, electric shock, high exposure places, and needles/syringes. 
REQUIREMENTS:
Education: High School diploma or equivalent preferred.
Experience: No experience required.
Certification/License: N/A 
Knowledge, Skills, and Abilities: Knowledge and understanding of how to operate and use equipment of the trade preferred. Knowledge and understanding of chemicals and how to use chemicals of the trade preferred. Must be able to communicate clearly both verbally and in writing. Must be flexible and available to work various shifts, including nights, weekends, and holidays. Must be able to work extended hours when needed. Must be able to perform basic math. Must be able to work under pressure. Must establish and maintain an effective working relationship with supervisory personnel, coworkers, and the general public. Native American preferred.
 Job Posted by ApplicantPro

Casino Porter

<h3>Job Description</h3>
Job DescriptionDescription:
Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the overall operations of the Casino Floor under the direction of General Manager and Operations Manager. 
Requirements:
Qualifications:
Minimum two years previous supervisory experience in a casino setting with cash handling, including Vault reconciliation, is strongly preferred. Must be professional and friendly and be able to get along with coworkers and work as a team. Must be able to meet the physical demands of the position. Must be able to read, write, and speak English fluently. High School Diploma or equivalent required.
 
Essential Job Functions:
<ul>
<li>Excellent customer service skills required. </li>
<li>Ensure all Guests feel welcome and are given responsive, friendly, and courteous service at all times.</li>
<li>Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.</li>
<li>Covers shifts as needed.</li>
<li>Coaching and training the team to keep them informed and moving in the right direction.</li>
<li>Control cash handling on the casino floor and GSC/Cage by adhering to Company and Gaming policies and procedures.</li>
<li>Assist in all departments to ensure Guest satisfaction and efficient operations.</li>
<li>Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.</li>
<li>Assist in the implementation of Casino marketing, advertising, and promotional activities and campaigns.</li>
<li>Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.</li>
<li>Maintains confidentiality of all relevant information concerning guests, employees, and company assets. </li>
<li>Maintains professional working relationships with Employees and Guests at all times. </li>
<li>Monitor, review, and record Surveillance. </li>
<li>Delivers Disciplinary Actions/Coaching as needed for all assigned Employees.</li>
<li>Conduct Performance Reviews for all assigned employees.</li>
<li>Investigates accidents/incidents involving Guests and Employees and prepares relevant Reports for Management and Human Resources. </li>
<li>Adheres to all departmental, health, and safety standards.</li>
<li>Ordering, inventory and coding of invoices. </li>
<li>Resolves guest complaints and/or service deficiencies and resolve issues.</li>
<li>Possess excellent organizational skills, including keeping checklists and task lists to follow-up with daily. </li>
<li>Ability to work in a high pressure, fast-paced environment.</li>
<li>Excellent attention to detail and ability to multitask.</li>
<li>Assists F&amp;B and Marketing in promotions and relaying information.</li>
<li>Familiar and proficient in the use of a Point-of-Sale register.</li>
<li>Attend Management meetings.</li>
<li>Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.</li>
<li>Proficient in Microsoft Office programs including Word, Excel, and Outlook. </li>
<li>Must possess excellent math skills; able to calculate money accurately.</li>
</ul>

Casino Supervisor

<h3>Job Description</h3>
Job Description
<ul>
<li>Location –Metro New Olreans Salary - $80k-$90k Benefits - M/D/V Highly established gaming organization is seeking a Cage and Credit Manager. Accountable for all revenues held in the cage. Protects casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies, procedures, laws and regulations. </li>
</ul>

Manager Casino Cage & Credit

<h3>Job Description</h3>
Job DescriptionDescription:
At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.
 
Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)
 
Pay Range: $17.00 - $20 per hour DOE
 
The Surveillance Observer is responsible for the protection of the assets of the casino through the use of gaming and security camera systems.
 
How You'll Succeed
In this role you will:
<ul>
<li>Dispatch security to areas where incidents are observed.</li>
<li>Ensure all equipment is operating at start of shift, during shift and at completion of shift.</li>
<li>Report all incidents observed during shift to the Surveillance Manager.</li>
<li>Maintain confidentiality of all casino information.</li>
<li>Communicate incidents to pit personnel by phone, in a concise and courteous manner.</li>
<li>Aid in the continuing education process of surveillance department.</li>
<li>Operate gaming surveillance cameras and all equipment.</li>
<li>Write reports of incidents observed.</li>
<li>Maintain all log sheets, daily log, tape log.</li>
<li>Maintain knowledge of all table game procedures.</li>
<li>Perform other related duties as assigned.</li>
</ul>
 
Requirements:
To be successful in this role, you should have previous Surveillance experience and knowledge that includes: Working knowledge of cash handling and of the State of Washington Gambling regulations and rules.
<ul>
<li>Prior gaming experience as a dealer preferred.</li>
<li>Prior experience in Security/Law enforcement preferred.</li>
<li>High school education or equivalent experience.</li>
<li>Knowledge of Surveillance based computer software, iTrax.</li>
<li>Proficient in Microsoft Office applications.</li>
<li>Table Games experience, desired.</li>
<li>Ability to read and comprehend all documentation.</li>
<li>Ability to communicate effectively at all times, with all levels of employees and guests.</li>
<li>Must be able to obtain and maintain a Washington State Gaming License.</li>
</ul>
 
Team members will enjoy:
<ul>
<li>80 hours Paid Time Off</li>
<li>Medical, Dental and Vision</li>
<li>Basic Life Insurance</li>
<li>401K</li>
<li>Education Reimbursement Program</li>
<li>Career Development and Advanced Opportunities</li>
<li>Team Member Referral program ($300 per team member referred!)</li>
<li>And more!</li>
</ul>
 
Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Maverick Gaming is a proud employer of Teamsters workers at its Washington locations as part of its commitment to providing sustainable, family-wage jobs that support economic opportunity in local communities. 
Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.

Casino Surveillance Team - Caribbean Casino Yakima

<h3>Job Description</h3>
Job DescriptionDescription:
Summary of Duties:
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies &amp; procedures, and safety standards.
 
Position Purpose:
To provide leadership and oversee gaming operations.
 
Knowledge, Skills, and Abilities:
<ul>
<li>Oversee the day-to-day operation as well as the training of all operations team members. </li>
<li>Delegate and track assignments of operations departments to ensure that all functions are carried out in a timely and efficient manner. </li>
<li>Update departmental procedure manuals and the proper documentation and storage of all relevant materials. </li>
<li>Provide recommendations and suggestions, when appropriate, to improve policies, procedures, or the facility. </li>
<li>Ensure accuracy and thoroughness of all departmental records and reports.</li>
<li>Verify and review all paperwork for accuracy and investigate any discrepancies found. </li>
<li>Develop staff in the areas of guest service, and policies and procedures.</li>
<li>Create, implement, and assess departmental training programs.</li>
<li>Establish and maintain professional and courteous guest and team member relations. </li>
<li>Be knowledgeable of all departmental and casino policies and procedures and all gaming rules and regulations. </li>
<li>Enforce casino and departmental policies and procedures, Title 31, and CTR procedures. </li>
<li>Take on and manage various projects as assigned in order to aid in the achievement of evolving company goals and objectives.</li>
<li>Ensure compliance with federal and Tribal laws and regulations. </li>
<li>Observe and report any maintenance or cleanliness issues to the appropriate department head. </li>
<li>Respond quickly and courteously to requests for service. </li>
<li>Provide exceptional guest service. Explain promotions and slot machine features to guests when needed. </li>
<li>Witness payouts to guests ensuring that jackpot procedures are enforced. </li>
<li>Become familiar with casino events and promotions in order to accurately inform guests. </li>
<li>Communicate all guest complaints or concerns to the Casino Operations Manager.</li>
<li>Report all gaming machine malfunctions to the slot tech department in a timely manner. </li>
<li>Take advantage of opportunities to develop long-term relationships with customers.</li>
<li>Build a rapport and coordinate daily functions with support services departments.</li>
<li>Maintain a visual presence on the casino floor. </li>
<li>Assume the duties of another Slot Shift Supervisor or Table Games Pit Supervisor in his or her absence. </li>
<li>Take effective measures to ensure the shift runs smoothly. </li>
<li>Obtain and maintain a gaming license. Perform other duties as assigned.</li>
<li>Perform other duties as assigned. </li>
</ul>
Requirements:
Education/Qualifications:
<ul>
<li>Must be at least 18. High School diploma required. Prior gaming or supervisory experience preferred. </li>
<li>2 years of work experience in Slot Operations and/or Table Games department(s) of similar size preferred.</li>
<li>Office skills must include the ability to use standard office equipment and the ability to demonstrate Microsoft Excel skills.</li>
<li>The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and United States currency.</li>
<li>The ability to demonstrate accurate writing skills.</li>
<li>The ability to read and interpret written instructions and diagrams.</li>
<li>The ability to maintain discretion in handling confidential information.</li>
<li>The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.</li>
<li>The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.</li>
<li>While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 30 pounds on a regular basis without assistance or more with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
</ul>
Licensing:
<ul>
<li>Must be able to obtain and maintain the required Gaming License.</li>
</ul>
Work Requirements:
Requires problem solving skills, cash handling skills, the ability to communicate effectively, and direct others. Position involves prolonged walking, stooping or bending, lifting or carrying up to 30 pounds on a daily basis. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature. 
 
Acknowledgement:
I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.

Casino Operations Manager

<h3>Job Description</h3>
Job DescriptionDescription:
At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.
 
Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)
 
The Assistant General Manager assists the General Manager in all areas of the casino operations. Ensure compliance with approved policies and procedures while directing staff in accordance with corporate policies and objectives. Follow all operating procedures, safety regulations, WAC rules and the Company’s internal control policies.
 
Pay Range: $90,000 - $100,000 per year
 
MAJOR TASKS AND RESPONSIBILITIES:
<ul>
<li>Assist with all casino functions and staff in accordance with company policies and objectives.</li>
<li>Evaluate, hiring, firing, and disciplinary needs as they arise, under the guidance of HR.</li>
<li>Ensure the distribution of comps, discounts, and offers are based on company guidelines.</li>
<li>Responsible for the efficient operation of all table games, including poker on a particular shift.</li>
<li>Responsible for the training and equitable treatment of all casino staff.</li>
<li>Make decisions related to game mix and wagering limits.</li>
<li>Create and submit information related to gaming activities to the WSGC as needed.</li>
<li>Promotes positive guest relations</li>
<li>Help develop “Gambling Promotions” that help achieve budgeted goals, and an exciting environment.</li>
<li>Knowledge of, and adherence to, all Washington State Gaming Laws and Regulations as well as the Company’s Internal Controls, policies and procedures.</li>
<li>In the absence of the General Manager, responsible for the overall casino operations in gaming and F &amp; B departments.</li>
<li>Manage labor hours and maintain labor expense at or below budget</li>
<li>Review operational expenses related to casino in relation to the approved budget.</li>
<li>Monitor “Sonoma” or “Micros” use as it relates to guest accounts, and “House Accounts”.</li>
<li>Identify suspected cheaters, such as card counters and other possible use of systems that may be detrimental to the operation.</li>
<li>Assist department managers and supervisors and coordinate with human resources director to resolve staff relations issues</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
EDUCATION, EXPERIENCE AND TRAINING FOR POSITION (required):
<ul>
<li>College degree or equivalent experience.</li>
<li>Minimum four years’ experience in casino games and operations with appropriate licensure and progressive supervisory experience preferred</li>
<li>Must possess solid analytical and problem-solving skills, be able to apply conceptual thinking to understand and facilitate solutions to complex problems or issues.</li>
</ul>
SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
<ul>
<li>Knowledge in all Gambling Commission regulations including WAC and RCW preferred.</li>
<li>Ability to communicate effectively at all times, with all levels of employees and guests.</li>
<li>Perform math functions within the scope of the position including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.</li>
<li>Foster an atmosphere that encourages staff to share ideas, discuss concerns and resolve conflicts.</li>
<li>Encourage mutual respect, dignity and integrity with all staff by setting positive examples.</li>
<li>Superior customer relation skills are necessary.</li>
</ul>
PHYSICAL REQUIREMENTS: Ability to work in a fast-paced, noisy environment. Exert physical effort in transporting tables, chairs, equipment, product 25-50 pounds. Endure various physical movements throughout the work areas for duration of shift. Stand or walk for the duration of the shift. The noise level in the work environment is usually moderate to Loud. Requires all forms of dexterity and mobility throughout the shift. Employee occasionally required reaching with hands and arms, sitting climb or balancing, stooping, kneeling, crouching or crawling. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus. Must be 21 years of age or older.
 
Team members will enjoy:
<ul>
<li>80 hours Paid Time Off</li>
<li>Medical, Dental and Vision</li>
<li>Basic Life Insurance</li>
<li>401K</li>
<li>Education Reimbursement Program</li>
<li>Career Development and Advanced Opportunities</li>
<li>Team Member Referral program ($300 per team member referred!)</li>
<li>And more!</li>
</ul>
Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Maverick Gaming is a proud employer of Teamsters workers at its Washington locations as part of its commitment to providing sustainable, family-wage jobs that support economic opportunity in local communities. 
Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.

Casino Assistant General Manager - Riverside Casino

<h3>Job Description</h3>
Job Description
The Casino General Manager will be responsible for overseeing all casino operations, ensuring profitability, compliance, guest engagement, and operational excellence. This senior leadership role requires a strong background in casino management, financial oversight, and high-end guest service standards. The role involves managing casino operations, finance, marketing, and guest relations while ensuring compliance with local gaming regulations.
The ideal candidate will have extensive experience in casino operations, with expertise in gaming regulations, financial performance, and VIP guest services in a resort casino environment.
Key Responsibilities
Casino Operations &amp; Gaming Management
<ul>
<li>Oversee daily operations of the casino, ensuring an engaging and high-quality gaming experience.</li>
<li>Manage table games and slot machine operations to ensure efficiency and guest satisfaction.</li>
<li>Ensure proper staffing, training, and performance management of casino employees.</li>
<li>Monitor casino floor operations, security, and gaming integrity to ensure compliance and guest safety.</li>
<li>Implement strategic initiatives to enhance casino performance and guest engagement.</li>
</ul>
Financial &amp; Revenue Management
<ul>
<li>Develop and execute revenue growth strategies to maximize profitability.</li>
<li>Oversee budgeting, forecasting, and P&amp;L management, ensuring financial targets are met.</li>
<li>Implement cost-control measures while maintaining high service levels.</li>
<li>Analyze slot and table game performance and make data-driven decisions to optimize revenue.</li>
<li>Collaborate with the finance team to ensure accurate reporting and financial planning.</li>
</ul>
Marketing &amp; Player Development
<ul>
<li>Develop and execute marketing campaigns, promotions, and loyalty programs to attract new and repeat guests.</li>
<li>Cultivate and maintain relationships with VIP players and high-value guests to enhance retention.</li>
<li>Work closely with the sales and marketing teams to align casino promotions with overall resort offerings.</li>
<li>Implement player engagement strategies to increase guest participation and gaming revenue.</li>
</ul>
Compliance &amp; Regulatory Oversight
<ul>
<li>Ensure compliance with local gaming regulations, company policies, and industry best practices.</li>
<li>Maintain knowledge of gaming laws and licensing requirements.</li>
<li>Implement strong security and fraud prevention measures, ensuring fair play and gaming integrity.</li>
<li>Conduct internal audits and work closely with regulatory bodies to ensure compliance.</li>
</ul>
Guest Experience &amp; Service Excellence
<ul>
<li>Maintain a high-end, guest-centric gaming atmosphere that aligns with luxury hospitality standards.</li>
<li>Address guest concerns and escalations, ensuring positive resolutions and high satisfaction.</li>
<li>Work with other resort departments (F&amp;B, hotel operations, marketing) to create integrated guest experiences.</li>
<li>Ensure the casino is a seamless extension of the resort’s overall luxury brand and service philosophy.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>Bachelor's degree in Business Administration, Hospitality Management, or related field required.</li>
<li>10+ years of experience in casino management, with at least 5+ years in a senior leadership role.</li>
<li>Proven experience managing casino operations within a luxury resort environment.</li>
<li>Strong knowledge of table games, slot operations, and gaming regulations.</li>
<li>Experience in financial management, budgeting, and P&amp;L responsibility.</li>
<li>Proven track record in casino marketing, player development, and VIP guest services.</li>
<li>Ability to implement casino security, compliance, and risk management protocols.</li>
<li>Excellent leadership, communication, and problem-solving skills.</li>
<li>Spanish proficiency preferred but not required.</li>
<li>Strong business acumen, guest service focus, and operational expertise.</li>
</ul>
Why Join?
<ul>
<li>Lead the operations of a premier resort casino in a world-class destination.</li>
<li>Competitive compensation based on experience, with performance-based incentives.</li>
<li>Be part of a prestigious hospitality and gaming team within a growing luxury portfolio.</li>
<li>Work in a dynamic, high-energy resort environment with the opportunity to drive revenue and innovation.</li>
</ul>

Casino General Manager

<h3>Job Description</h3>
Job Description
Job Title: Casino Attendant
Reports to: Casino Manager
Compensation Type: Hourly
Summary of Position: Provide friendly, responsive service to create an exceptional gaming experience for our guests.
Duties and Responsibilities:
<ul>
<li>Greet customers with a smile and if possible, by name</li>
<li>Serve guests beverages at the lottery machines</li>
<li>Cash lottery tickets and make change for guests</li>
<li>Balance lottery drawer at beginning and end of shift</li>
<li>Perform opening and closing duties</li>
<li>Work accurately with large sums of money</li>
<li>Make sure the casino, machines and bathrooms are always kept clean.</li>
<li>Follow all health and safety regulations</li>
<li>Strictly adhere to all state and local laws associated with video lottery play and alcohol consumption</li>
<li>Thank guests as they leave and invite them to return</li>
<li>Must be available to work days, nights, weekends and holidays</li>
<li>Ability to adapt to changes in our business strategies</li>
</ul>
Qualifications:
<ul>
<li>Responsible, reliable and punctual.</li>
<li>Strong customer service and communication skills</li>
<li>Basic knowledge of video lottery games and machine functions</li>
<li>Possess basic math skills and have the ability to handle money</li>
<li>Ability to work in a standing position for long periods of time</li>
<li>Be able to lift, bend, stoop and reach… unless a doctor's note is provided with descriptive limitations</li>
<li>Must be of at least 21 years of age</li>
</ul>
 #hc39497

Casino Attendant

<h3>Job Description</h3>
Job Description
Let's Be Friends!
At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!
BASIC FUNCTION (the primary purpose of this position):
The primary function of the Casino Manger is to facilitate the administrative and systems operations of the Slot Department assuming leadership duties in the day-to-day supervision of the gaming staff.
PRINCIPAL ACTIVITIES &amp; RESPONSIBILITIES:
<ul>
<li>Oversees daily activities in the absence of the Casino Manager.</li>
<li>Provides a safe, healthy and friendly work environment for employees and guests; reports and directs safety issues to Safety Committee.</li>
<li>Approves jackpot payments, administers policy, and resolves guest dispute situations. </li>
<li>Assists the Director in producing reports, which review and analyze the performance of the gaming floor and makes recommendations for changes and suggestions for improvements. </li>
<li>Provides written and oral communication on a continuous basis to managerial and line-level gaming employees regarding upcoming events; policy and procedure changes or enhancements; and games information.</li>
<li>Maintains administration of gaming operating procedures and policies, updates P&amp;P manuals; attends compliance meetings.</li>
<li>Manages departmental payroll reports; scheduling of staff and approval of Paid Time Off requests.</li>
<li>Participates in the development and execution of gaming promotions; slot tournaments; and other promotional campaigns designed to drive revenue.</li>
<li>Exercises discretion and judgment in resolving guest service issues and managing gaming team performance. Supports team members by handling escalating gaming disputes or service recovery as needed. Models effective guest service techniques and behaviors.</li>
<li>Exhibits a personal leadership style that reflects professional excellence, integrity and a mature understanding for the necessity to guard and control confidential information. </li>
<li>Improves staff effectiveness by coaching, training and recommending corrective action.</li>
<li>Understands player tracking and rewards program. Provides on the floor presence and support during marketing events and promotions during the shift or as needed.</li>
</ul>
<ul>
<li>Coordinates the movement of slot gaming devices, oversees the electrical requirements, supervises conversions, installs and ram clears of gaming device, and manages a preventative maintenance program.</li>
<li>Ensures that compliance is maintained in the areas of key control including: record maintenance, radio protocol, attendance, personal conduct, safety compliance, and tools and equipment management for the Slot staff.</li>
<li>Establishes employee standards of performance and ensures employees are trained for their respective positions to accomplish departmental missions and objectives.</li>
<li>Assists in the training and development of Tribal Member employees following The Mill's Tribal Member Preference policies.</li>
<li>Other duties or special projects may be assigned.</li>
</ul>
POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):
<ul>
<li>GED or HS Diploma required with some college level coursework or gaming certificate preferred.</li>
<li>Five years' experience working with electronic gaming devices with knowledge of practical slot gaming floor operations.</li>
<li>A minimum of five years' supervisory experience required.</li>
<li>Must be at least 21 years of age.</li>
<li>Demonstrated skills working with computers preferably with CDS Windows and data input proficiency. Working knowledge of MS Office products including Excel, Word and Outlook.</li>
<li>Previous experience trouble shooting gaming systems and working with server-based gaming.</li>
<li>Familiarity with AutoCAD software for slot placement and floor design</li>
<li>Ability to maintain an orderly work environment and comply with all required policies and procedures. </li>
<li>Above average interpersonal skills in order to work with a variety of personnel; must be able to take direction from multiple sources.</li>
<li>Professional demeanor and appearance required; must be approachable and team oriented.</li>
<li>Superior guest service skills to include daily guest interactions; guest disputes; and working with difficult people.</li>
<li>Strong sense of teamwork, the ability to maintain strict confidentially, strong leadership abilities, personal integrity and self motivation. </li>
<li>Excellent verbal and written communication skills, and the ability to read, write and speak English. Ability to prepare presentations in verbal and written formats.</li>
<li>Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies.</li>
</ul>
PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands discribed here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):
This position will work weekends, holidays and evening hours as business demands; schedule frequently demands work hours in excess of a standard work week. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Occasionally sit. Ability to manage stress appropriately, make decisions under pressure, manages anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.
This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.
The Mill Casino • Hotel &amp; RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.
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