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This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #554-2024-22, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice. The Crisis Clinician 2 for the Community Response Team is a non-law enforcement position that will respond to 9-8-8 calls and provide mental health consultation to individuals and families in the community who need some extra support. The position provides triage, brief assessment, consultation, and referrals to community supports. Typical Work Schedule: Sunday - Wednesday, 1:30 p.m. - 12:00 a.m., with flexibility depending upon the needs of the department and program. We offer the following recruitment bonus, prorated based on FTE: 
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
 For those relocating from outside of Oregon, we provide the following relocation package: 
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
 A wage enhancement of $3.00 will be added to the hourly wage as compensation for hours worked between 6:00 p.m. and 6:00 a.m. GENERAL STATEMENT OF DUTIES Provide assessments and treatment of individuals and families, including groups; provide crisis assessment and intervention services and related duties as required. The primary responsibility of this class is to provide assessment and treatment services, crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses or to develop and implement specific services in the community. SUPERVISION RECEIVED Work under a supervisor who assigns work establishes goals and reviews the results for overall effectiveness. SUPERVISION EXERCISED Primary supervision of employees is not a responsibility of this classification; however, positions may act as lead workers as defined in the Marion County Personnel Rules. Typical Duties - Duties include, but are not limited to the following The incumbent in this position upholds confidentiality rules/regulations including HIPAA and 42 CFR Part 2. Services may be delivered in person or via telehealth; services may be delivered in the following locations, but not limited to office or in the community including settings necessary to deliver addiction counseling services (e.g., PCC, schools, hospitals, jail, courtroom, residences including transitional treatment bed). The incumbent performs all of the following using a person-centered, strengths-based, recovery-oriented, trauma-informed, culturally sensitive, and ethically guided approach. This position is stationed and dispatched from the Psychiatric Crisis Center. 
<ul>
<li>Respond to 9-8-8 calls and provide mental health consultation to individuals in the community. Provide triage, brief assessment, consultation, and referrals to the residents engaged by the program as needed. </li>
<li>Document services in a timely fashion meeting all standards and expectations per MCHHS policies. </li>
<li>Answer phones by being logged into Touchpoint at all times </li>
<li>Provide follow up case management to residents that were engaged in the community with their partner or refer to the Navigators. </li>
<li>Provide back up to PCC as needed to include answering phones by logging into Touchpoint and conducting mental health assessments. Provide counseling by telephone or in-person to individuals and/or their families or concerned others. Intervene with both children and adults. Presenting problems covering the full range of personal needs and include thoughts/plans or violence toward others, and major psychiatric illness. Because of the wide spectrum of presenting problems, it is necessary to have a comprehensive knowledge of psychopathology and to be able to draw upon a wide range of therapeutic strategies in counseling. Perform independent assessment of mental status, diagnosis, level of functioning, dangerousness, and specific needs for service. Screen individual for psychiatric hospitalization. Develop plan with client/family to address immediate needs and plans to obtain services. If client is unwilling to seek services, make decisions regarding involuntary hospitalization based on dangerousness and ability to care for self. Maintain current knowledge of, and contact with, community agencies to make referrals appropriately. </li>
<li>Perform other duties as assigned. </li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training. Requirements for the Position EXPERIENCE AND TRAINING 
<li>Master's degree in psychology, social work, recreational therapy, music therapy, art therapy or a behavioral science field; OR</li>
<li>Bachelor's degree in nursing, or occupational therapy and licensed by the State of Oregon; AND</li>
<li>One year of postgraduate degree experience in the behavioral health field.</li>
PREFERENCES Preference will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired. SPECIAL REQUIREMENTS 
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. </li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of community mental health concepts or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications. Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality. PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; operates a keyboard; lifts, carries, pushes, pulls and moves carts weighing up to 10 lbs.; speaks with a clear and audible voice; reads a 12 pt. font; hears a normal speech level; works in areas that may be exposed to heat, cold, and noise; works in areas that may be wet or uneven. Additional Information and/or Attachments We offer the following retention bonus, prorated based on FTE: 
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health. 
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303 (Download PDF reader)</li>
</ul>
 Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA. Salary and benefits are subject to union contract negotiations and may change as a result.

Crisis Clinician 2 - Community Response Team

<h3>Job Description</h3>
Job Description
Our client, a highly respected Pennsylvania based transportation company, is seeking a Call Center Supervisor to join it’s team.
The Call Center Supervisor’s primary responsibility is to supervise the activity of the CCT Customer Contact Center. The Call Center Supervisor will be required to provide a compliant, efficient, and productive level of service to all CCT customers, agencies, Customer Care agents, and employees 365 days a year.
In addition to Customer Care Agent 1, Customer Care Agent 2, and Customer Care Special Projects General Duties, the general duties of the Customer Contact Center Supervisor include:
· Managing and directing the daily activities of the CCT Customer Contact Center.
· Carrying out supervision, call monitoring, coaching, training, re-training, disciplining, and reviewing of all Customer Care Agents work.
· Act as an information source and answer agent questions, assign tasks, follow up and give instructions.
· Handle all customer complaints and inquires.
· Attend community outreach meetings.
· Ensure that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job; as well as new hire training.
· Update databases: organize support activities related to maintenance and repair of equipment.
· Ensure all agents are professional at all times, both on and off the telephone (which includes, but limited to, dress code and communication use.) Direct work schedules, monitor attendance of agents, schedule breaks, lunches, and shifts, as necessary.
· Practice and ensure compliance with that of all of policies and procedures.
· Develop performance evaluations for Customer Care agents.
· Work as a liaison between departments to ensure efficient service.
· Write and implement new departmental procedures as well as revisions to existing procedures.
· Process and analyze department reports.
· Other duties as assigned.
Key Competencies:
· Professionalism
· Punctuality
· Excellent verbal and written communication skills
· Listening skills
· Excellent data entry skills
· Problem solving and analysis
· Interpersonal skills
· Organizational skills
· Teamwork
· Ability to multi-task
· Adaptable to change, meet the changing demands of the work environment, any delays, and other unexpected demands.
· Maintain productivity levels as established by the department.
· Attention to detail
· Initiative
· Judgment
· Objectivity
· Maintain confidentiality
Educations and Qualifications:
· High school diploma from an accredited institution
· Must have at least 2 years supervisory experience or have demonstrated leadership qualities in the current call center environment
· Past work experience in call center activities
· Knowledge of Microsoft Office Suite
· Must be able to work weekends, holidays, split days, etc.
Bi-lingual in English/Spanish is a plus
Job Types: Full-time, Contract
Company DescriptionOur client has a great internal culture, and they are a company you can grow with!! 
<h3>Company Description</h3>
Our client has a great internal culture, and they are a company you can grow with!!

Call Center Supervisor

<h3>Job Description</h3>
Job DescriptionAre you an insurance professional with a passion for leadership? Are you interested in leading a team to provide exemplary customer service? Submit your application to our Personal Lines Customer Service Supervisor role today! Job Summary Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced. Duties and responsibilities&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
<ul>
<li>Directly involved in the recruitment of the Customer Service employees.</li>
<li>Create comprehensive training program for newly hired employees.</li>
<li>Facilitate training program and job shadowing program.</li>
<li>Partner with technology to build efficiency and automation into the work flow.</li>
<li>Partner with Marketing to build agent relations.</li>
<li>Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.</li>
<li>Communicates effectively internally and externally.</li>
<li>Other tasks and projects as may be assigned</li>
</ul>
 Essential Functions
<ul>
<li>Ability to communicate clearly verbally and in writing</li>
<li>Ability to supervise and provide guidance to Customer Service Representatives and direct reports</li>
<li>Ability to obtain and maintain resident licensing through the Florida DFS and reciprocal licensing in all 50 states in the continental US</li>
<li>Ability to think critically, assess risk, and make informed decisions</li>
<li>Ability to commit to attendance schedule on-site</li>
</ul>
 Qualifications
<ul>
<li>5-7 years of experience in property and casualty insurance.</li>
<li>2-3 years of experience as a Supervisor in a call center environment</li>
<li>State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days</li>
<li>Thorough knowledge of the underwriting process and the analytics involved.</li>
<li>Excellent communication and organizational skills </li>
<li>Advanced computer skills and strong systems knowledge</li>
<li>College degree preferred</li>
</ul>
 Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. Compensation and Benefits We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
<ul>
<li>Prof. Development and Educational Assistance Programs</li>
<li>Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution</li>
<li>15 Paid Time-Off Days</li>
<li>3 Discretionary Days</li>
<li>5 Parental Leave Days</li>
<li>5 Jury Duty Days</li>
<li>5 Bereavement Days</li>
<li>8 Company Paid Holidays</li>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vison Insurance</li>
<li>Short and Long Term Disability Insurance (company paid premium)</li>
<li>Flexible Spending Accounts with Company Contribution</li>
<li>Health Savings Accounts with Company Contribution</li>
<li>Employee Life and AD&amp;D Insurance</li>
<li>Dependent Life and AD&amp;D Insurance</li>
<li>Company paid AAA Membership</li>
<li>Company paid Identity Theft Protection</li>
<li>Other Ancillary Insurance Benefit Programs</li>
<li>And more…</li>
</ul>
 Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications. #ZR
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Company DescriptionSafepoint Insurance is a Property &amp; Casualty insurance carrier based in Tampa, FL. 
<h3>Company Description</h3>
Safepoint Insurance is a Property &amp; Casualty insurance carrier based in Tampa, FL.

<h3>Job Description</h3>
Job Description
Scheduling Supervisor 
JOB SUMMARY:
The Scheduling Supervisor is responsible for the oversight of the medical clinic’s appointment schedulers. This is a “working” Supervisor role where most of their time will be spent on the day-to-day operations of scheduling appointments. The Supervisor will be responsible for scheduling and rescheduling appointments for patients using established templates in the patient database and protocols for each of the providers. The Supervisor must have the knowledge base of the medical clinic’s scheduling software and scheduling templates of 20+ providers. 
MINIMUM REQUIREMENTS:
<ul>
<li>High School Diploma or equivalent</li>
<li>1-2 years of supervisor experience in a call center or medical setting </li>
<li>3 years of experience in the medical field (preferred), orthopedic background preferred</li>
<li>3 years of scheduling appointments in a high-volume environment (required), in a physician practice (preferred)</li>
</ul>
SKILLS AND ABILITIES REQUIRED:
<ul>
<li>Ability to manage, supervise, and lead a team through efficient scheduling processes </li>
<li>Ability to effectively and accurately communicate with provider on scheduling protocols </li>
<li>General understanding of the insurance and referral processes</li>
<li>Ability to use EMR and website technologies for best scheduling practices </li>
<li>Knowledge of practice management software as it relates to scheduling</li>
<li>Must be tech savvy with have advanced computer skills</li>
<li>Must be a quick learner of new processes and software applications</li>
<li>Professionaltelephone skills </li>
<li>Ability to multitask</li>
<li>Good communication skills to confidently interact with patients, physicians and outside parties by telephone or in person</li>
<li>Basic knowledge of medical terminology</li>
<li>Ability to follow pre-established procedures and protocols</li>
</ul>
SPECIFIC FUNCTIONS:
<ul>
<li>Ability to hire, train, and manage staff effectively. </li>
<li>Schedule all incoming new patient referrals with appropriate physician or other provider.</li>
<li>Verify all the patient demographic information is accurate and input correctly..</li>
<li>Assist patients in cancelling and or rescheduling follow-up appointments by telephone.</li>
<li>Obtain demographic and billing/insurance information from the patient, family or legal guardian and enter information into the registration/billing system.</li>
<li>Confirm appointments with strictest confidentiality via phone for following date of service. Communicates all pertinent information to ensure patient is aware of location, time and any other information as needed.</li>
<li>Print daily appointment schedule for various reasons.</li>
<li>Block and open appointment times as requested by providers.</li>
<li>Perform other duties as requested by the supervisor.</li>
</ul>
Job Type: Full-time Monday thru Friday
Benefits:
<ul>
<li>401(k) Safe Harbor</li>
<li>401(k) Profit Sharing</li>
<li>401(k) Cash Balance</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>STD/LTD insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Vision insurance</li>
<li>Paid time off – 15 days in Years 1 - 5</li>
<li>Holiday time off 8 Holidays per year</li>
</ul>
Schedule:
<ul>
<li>8-hour shift</li>
<li>Day shift</li>
</ul>
*Please email resumes to <a href="mailto:jobopenings@aossma.com" target="_blank">jobopenings@aossma.com</a>
*Include the Job Title in the subject line. 
Company DescriptionBusy Orthopedic practice with 15 doctors and a host of mid-levels. 
<h3>Company Description</h3>
Busy Orthopedic practice with 15 doctors and a host of mid-levels.

<h3>Job Description</h3>
Job DescriptionCome work for a Top Workplace and earn up to $60,000-$95,000 as an Inside Sales Coach.Base pay plus monthly Performance-based bonus.Work isnt supposed to be this fun!Our business is thriving, and we need talented people to join our team. At Renewal by Andersen - Esler Cos, we dont just sell the best-known windows. We do business With Love by caring for teammates and customers like family!Work/Life BalanceWere open 7 days/90 hours per week. We can build a schedule that fits your life and guarantee those hours every week!Family Culture of CareWork with your friends. Company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, free laundry, and more!A Human-Centered ApproachThe sales lead generation office for Renewal by Andersen, is looking for an Inside Sales Coach. This position is focused primarily on managing a large team of Inside Sales Reps and delivering the highest level of service to our dedicated customers.WHAT YOU'LL BE DOING - THE ROLE
<ul>
<ul>
<li>Working on a team of Coaches.</li>
<li>Hands-on and in-the-moment assistance with appointment setting.</li>
<li>Coaching, encouraging and guiding staff to meet activity goals.</li>
<li>Assist staff to deliver our methodology.</li>
<li>Encourage staff to recognize selling opportunities and buying clues.</li>
<li>Perform moderate-level supervisory work coordinating the operations of a call-service team.</li>
<li>This is an in-person position.</li>
</ul>
</ul>
WHAT YOU BRING - THE PERSON
<ul>
<ul>
<li>Previous call center coach or supervisor experience in an Inside Sales Center.</li>
<li>A proven track record of closing sales.</li>
<li>A strong focus on exceeding customer expectations.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to work in a fast-paced environment and collaborate effectively as a team member.</li>
<li>A positive attitude with the ability to multi-task.</li>
</ul>
</ul>
WHAT'S IN IT FOR YOU - THE BENEFITS
<ul>
<ul>
<li>Medical Insurance</li>
<li>Flexible Spending Account (FSA)</li>
<li>Health Savings Account (HSA)</li>
<li>Telehealth: 24/7 access to physicians </li>
<li>Prescription drug Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance / AD&amp;D $50,000 Paid Coverage</li>
<li>Additional Voluntary Employee &amp; Spousal life insurance</li>
<li>Short-term disability Insurance (STD)</li>
<li>Long-term disability Insurance (LTD)</li>
<li>Parental Leave</li>
<li>Voluntary Critical Illness Insurance</li>
<li>Voluntary Accident Insurance</li>
<li>Teammate Assistance Plan</li>
<li>Paid Volunteer Time</li>
<li>401k with 50% match up to 6% of your annual pay</li>
<li>Tuition Reimbursement</li>
</ul>
</ul>
$60,000 - $95,000 a yearTotal compensation is made up of base + monthly bonusesEmpowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORYRenewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a differentand betterwindow-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA affiliates in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing engine in Northborough, Massachusetts.We are a proud equal-opportunity employer.We are committed to fair hiring practices and to creating a welcoming environment for all team members.Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time. #ZR

<h3>Job Description</h3>
Job Description
Long term Contractor – Customer Service Center Supervisor The schedule for this position is Monday-Friday, 10:00 am-7:00 pm $20.60/hourly The State Road and Tollway Authority is looking for a long-term Customer Service Center (CSC) Supervisor with the possibility of going temporary to permanent. This candidate will be assigned to the call center team. The call center operates Monday-Friday 5:30 am to 7:00 pm. The ideal candidate should be analytical, supportive, and prepared to act as a resource to the Customer Service Representatives (CSR). This position reports to the Customer Service Center Assistant Manager. The schedule for this position is Monday-Friday, 10:00 am-7:00 pm; however, they must be flexible to accommodate changes in schedule to meet the needs of the business.&nbsp; They will be required to perform the following duties:
<ul>
<li>Under limited supervision, responsible for supervising and training assigned staff in a customer service center environment.</li>
<li>Monitors the progress and productivity of assigned staff to evaluate employee performance ensuring daily and monthly performance results are met.</li>
<li>Ensures the proper execution of tasks performed in the Customer Service Center by assigning and monitoring task completion, tracking goals and giving feedback to the Customer Service Staff.</li>
<li>Develops and implements operational procedures, coordinates training programs, evaluates employee performance, serves as a liaison for operational issues, and responds to customer inquiries and escalated calls.</li>
<li>Supervises and coaches a staff of state and supporting contracted employees to build customer loyalty.</li>
<li>5 Live/ 5 Recorded call monitoring on each employee</li>
<li>Maintain and track schedule adherence and enter all CSC Adjustments e.g. CSR’s leave request, call outs etc.</li>
<li>Update the Customer Service Center schedule as needed</li>
<li>Interview applicants and makes appropriate selection recommendations according to applicable shifts.</li>
<li>All other duties assigned to meet the needs of the business</li>
</ul>
 Maximum hourly pay rate is $20.60. Qualifications: At least four (4) years of call center experience at entry level or equivalent position OR two (2) years of lead/supervisory experience in an equivalent position in a customer service setting communicating information OR completion of a four-year degree from an accredited college or university AND two (2) years of lead/supervisory experience in an equivalent position in a customer service setting.&nbsp;&nbsp;Strong interpersonal skills, ability to multi-task, and desire to work in a team-focused environment.&nbsp; Applicants must be well organized, detail oriented, and possess strong interpersonal acumen for interacting with a broad range of clients—internally and externally, with a varied education level. Goal oriented and flexibility to adapt to the needs of the agency daily is an additional minimum qualification for applicants. Applicants must possess SRTA’s core values of Customer Focus, Integrity, Collaboration, Innovation, and Diversity.

<h3>Job Description</h3>
Job Description
CABVI is seeking a Call Center Supervisor to oversee call center operations with and without supervision of Call Center Manager. Organize and supervise day-to-day operations and activities of a contact center team in order to achieve key performance goals. Will be required in regular intervals to assist with the queue to provide outstanding customer service. Become proficient in handling inbound &amp; outbound calls for assigned account/contract. Support the building and developing of an effective and high-performance team.
Responsibilities Include:
<ul>
<li>Field questions from team and possibly clients; recommend corrective services to address customer complaints, providing guidance and timely feedback.</li>
<li>Participate in the interviewing and hiring process.</li>
<li>Assist in training and preparing call center representatives to respond to customer questions and complaints and troubleshot problems with services or products, even those utilizing accessible technology.</li>
<li>Manage and respond to contract traffic (telephone calls, emails, faxes, etc.) using customer-oriented etiquette. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.</li>
<li>Use call-monitoring equipment to complete evaluations of Customer Service Representatives to monitor calls to observe individual demeaner, technical accuracy, and conformity to company and client policy and procedure; provide positive, constructive feedback as required.</li>
<li>Supervise day-to-day operations and activities of a contact center team in order to achieve key performance goals. Ensuring agents understand and comply with all call center objectives, performance standards, and policies.</li>
<li>Build and develop an effective and high-performance team. Provide coaching in order to improve and maintain team performance and is directly responsible for performance management processes for improving agents’ key performance metrics.</li>
<li>Demonstrate professional emotional intelligence leadership skills, modeling professional behavior and boundaries.</li>
<li>Lead and direct in a manner that creates a positive work environment, inspires employees, ensures a friendly and motivating work environment, exhibits a growth mindset, and produces desired business outcomes.</li>
<li>Maintain daily and weekly statistics for individual direct reports, analyzes department results, troubleshoots operational problems and completes team reports as required.</li>
<li>Complete all reporting, CABVI and client specific, by the required due dates.</li>
<li>Conduct performance reviews with direct reports</li>
<li>Work with Contact Center Manager to identify operational improvements, identify opportunities for contact center efficiency and inter-departmental partnerships. Devise possible improvements/solutions for continuous process improvements.</li>
<li>Keep senior management informed about issues or problems.</li>
<li>Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.</li>
<li>Answer front line customer inquiries as needed during peak or critical times.</li>
<li>Become a subject matter expert on DOT process and regulation.</li>
<li>Resolve internal conflicts between employees if manger is unavailable.</li>
<li>Maintain strict confidentiality of sensitive information as it pertains to their job at CABVI.</li>
<li>Contribute to the overall efficiency and effectiveness of the department and the agency.</li>
<li>Adapts to change and completes other duties as assigned by manager.</li>
<li>Consistently achieves annual performance objectives and participates in professional goals.</li>
</ul>
Requirements Include:
<ul>
<li>A high school diploma or GED with a minimum of one year of experience in phone-based customer service/call center required. Previous supervisor or management experience is required.</li>
<li>Must possess a high level of emotional intelligence.</li>
<li>Strong leadership and team building capabilities required.</li>
<li>Ability to effectively present information and respond to questions from groups of managers, clients, carriers and the general public.</li>
<li>Computer proficiency, including Microsoft Office Suite and Internet navigation. Must have excellent data entry and keyboarding skills. Ability to gather, verify and conduct comparisons of carrier information. Must be willing to learn new technology.</li>
<li>Must be patient and empathetic.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform key job elements.
Benefits:
CABVI offers a generous benefit package along with a family friendly work environment. We offer three health insurance plans to choose from along with dental and vision insurance. A retirement benefit through a 403(b) is offered to include employee and employer contributions. We also have paid time off, paid holidays, mileage reimbursement, a fitness center accessible to CABVI employees, employer sponsored life insurance along with many other employee sponsored benefits. Visit us at <a href="http://www.cabvi.org" target="_blank">www.cabvi.org</a>!
CABVI is an Equal Employment Opportunity employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data or any other legally protected status.
Job Type: Full-time
Salary: $19.47 per hour
Company DescriptionThe Central Association for the Blind and Visually Impaired (CABVI) is a not-for-profit agency with professional and support staff who provide comprehensive vision rehabilitation programs annually to more than 2000 people who are blind and visually impaired in a nine-county area. We teach independent living skills, as well as orientation and mobility, and we offer low vision services, children’s services, and continually-expanding technology and employment programs. One facet of our employment services is Central Industries, the Association’s manufacturing division that helps support agency services. Our mission is to assist people who are blind or visually impaired achieve their highest levels of independence. 
<h3>Company Description</h3>
The Central Association for the Blind and Visually Impaired (CABVI) is a not-for-profit agency with professional and support staff who provide comprehensive vision rehabilitation programs annually to more than 2000 people who are blind and visually impaired in a nine-county area. We teach independent living skills, as well as orientation and mobility, and we offer low vision services, children’s services, and continually-expanding technology and employment programs. One facet of our employment services is Central Industries, the Association’s manufacturing division that helps support agency services. Our mission is to assist people who are blind or visually impaired achieve their highest levels of independence.

<h3>Job Description</h3>
Job Description
Job Title:&nbsp;Healthcare - Direct Support Professional - DSP Location (On-site, Remote, or Hybrid?):&nbsp;Philadelphia, PA (osnite) Contract Duration: Contract until 11/08/2024 Work Hours:&nbsp;3:00 PM - 11:00 PM
Job Title: Direct Support Professional - DSP
Position Summary: The Direct Support Professional is responsible for safety and supervision of our consumers with Intellectual Developmental Disabilities, Behavioral health histories to facilitate healthy and socially acceptable behaviors while living in community-based sites. This position will coordinate with clinical staff, implement residentially based interventions and assist the clients in achieving their clinical assignments. The DSP is responsible for fulfilling the obligations as outlined in the client’s program plan. The DSP will prompt or assist, as necessary, to ensure the clients participate in the activities of daily living, in both the home and the community. A commitment to the values should be demonstrated as job duties are performed.
Essential Duties and Functions
Direct Care:
<ul>
<li>Provide supervision of individuals in accordance with their Person-Centered Support Plan</li>
<li>Administer Medication as needed</li>
<li>Support consumers in activities of daily living such as meal prep, toileting, personal hygiene, as appropriate</li>
<li>Assist in Community Integration Activities and access to community Supports including medical appointments, social security access, etc.</li>
</ul>
Administrative:
<ul>
<li>Complete required documentation in a timely manner</li>
<li>All other duties as assigned by supervisor</li>
</ul>
Qualifications:
<ul>
<li>High School diploma or GED is required, associates or bachelor’s degree is preferred</li>
<li>Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job.</li>
<li>Prior experience in the human services field, preferred.</li>
<li>Valid driver’s license</li>
<li>Subject to employment screenings, including FBI clearance. if applicable.</li>
</ul>
Company DescriptionOverview TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. We look forward to our partnership with you! 
<h3>Company Description</h3>
Overview\r\n\r\nTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\n\r\nWe also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. \r\n\r\nThe company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. \r\n\r\nWe look forward to our partnership with you!

Direct Support Professional (Healthcare) I $17/Hour - (DB2024)

<h3>Job Description</h3>
Job Description
Job Title:&nbsp;Healthcare - Direct Support Professional - DSP Location:&nbsp;Philadelphia, PA (onsite)
Pay rate: $ 15-17 an hour Contract Duration: 4 months&nbsp;(Possibility of conversion to permanent/extension) Work Hours:&nbsp;1st, 2nd, and 3rd shift available&nbsp;
Job Title: Direct Support Professional - DSP
Position Summary: The Direct Support Professional is responsible for the safety and supervision of our consumers with Intellectual Developmental Disabilities and behavioral health histories to facilitate healthy and socially acceptable behaviors while living in community-based sites. This position will coordinate with clinical staff, implement residentially based interventions, and assist the clients in achieving their clinical assignments. The DSP is responsible for fulfilling the obligations as outlined in the client’s program plan. The DSP will prompt or assist, as necessary, to ensure the clients participate in the activities of daily living, in both the home and the community. A commitment to the values should be demonstrated as job duties are performed.
Essential Duties and Functions
Direct Care:
<ul>
<li>Provide supervision of individuals in accordance with their Person-Centered Support Plan</li>
<li>Administer Medication as needed</li>
<li>Support consumers in activities of daily living such as meal prep, toileting, and personal hygiene, as appropriate</li>
<li>Assist in Community Integration Activities and access to community Supports including medical appointments, social security access, etc.</li>
</ul>
Administrative:
<ul>
<li>Complete required documentation in a timely manner</li>
<li>All other duties as assigned by the supervisor</li>
</ul>
Qualifications:
<ul>
<li>A high school diploma or GED is required, an associate or bachelor’s degree is preferred</li>
<li>Basic computer and internet literacy with the ability to utilize applications like emails, time recording, and other programs to enter and retrieve data as necessary to perform the essential functions of the job.</li>
<li>Prior experience in the human services field, is preferred.</li>
<li>Valid driver’s license</li>
<li>Subject to employment screenings, including FBI clearance. if applicable.</li>
</ul>
Company DescriptionOverview TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. We look forward to our partnership with you! 
<h3>Company Description</h3>
Overview\r\n\r\nTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\n\r\nWe also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. \r\n\r\nThe company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. \r\n\r\nWe look forward to our partnership with you!

Direct Support Profession (JM2024)

Position Title: Service Technician&nbsp;(Residential/Light Commercial)&nbsp;
Reports To: Field Supervisor or General Manager&nbsp;
Status: Full-time, Regular position
Category: Technician
Location Name: Stan Gelber &amp; Sons Service Experts
Location Address: 1079 Front St, Uniondale, NY 11553
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.&nbsp;Join us and become an EXPERT!
Service Experts Company Perks and Benefits for YOU
<ul>
<li>Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)</li>
<li>Our Top Service Technicians earn over $130,000 annually. Total Compensation is Hourly plus Spiffs/Commissions&nbsp; ***Depending on Center this could be more</li>
<li>Generous PTO provided</li>
<ul>
<li>20 paid days off within your first year of employment (vacation, personal holidays, &amp; national holidays)</li>
<li>25 paid days off after your 2nd year of employment</li>
</ul>
<li>No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round</li>
<li>Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.</li>
<li>Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs</li>
<li>We provided wellness program options for free employee medical</li>
<li>Company-provided smart phone, tablet, uniform plan, and tool replacement program</li>
<li>We’ll make you better at what you do with our internal Training Academy</li>
<li>Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions</li>
<li>Company-paid employee Life Insurance with options for YOU and your Family!</li>
<li>Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work</li>
<li>Supplemental benefit programs such as:&nbsp;Legal advice, pet insurance, and health advocacy programs</li>
</ul>
&nbsp;Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, &amp; Plumbing!
Position Summary:&nbsp;
Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.
Key Responsibilities:
<ul>
<li>Works under minimal supervision to perform residential and/or light commercial service and maintenance calls &nbsp;</li>
<li>Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner &nbsp;</li>
<li>Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner &nbsp;</li>
<li>Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks &nbsp;</li>
<li>Completes routine maintenance and equipment cleaning as needed or required &nbsp;</li>
<li>Responsible for delivery and removal of parts and equipment needed to complete service work &nbsp;</li>
<li>Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. &nbsp;</li>
<li>Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability &nbsp;</li>
<li>Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction &nbsp;</li>
<li>Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. &nbsp;</li>
<li>Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for &nbsp;</li>
<li>Represents the company professionally, honestly, and ethically in all business matters and activities &nbsp;</li>
<li>Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed &nbsp;</li>
<li>Performs similar/other duties as needed or assigned &nbsp;</li>
<li>Regular, reliable attendance&nbsp;</li>
</ul>
Health &amp; Safety Roles and Responsibilities:
<ul>
<li>Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately </li>
<li>Reports  any  contravention  of  legislation  or  company  policy,  procedure  or  program  to  direct  supervisor/manager immediately </li>
<li>Corrects substandard acts or conditions within area of control </li>
<li>Uses  and  maintains  appropriate  personal  protective  equipment  (PPE)  as  prescribed  by  company  program(s) or procedure(s) </li>
<li>Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn </li>
<li>Complies with the general rules as prescribed by company program(s) procedure(s) </li>
<li>Operates devises or equipment as prescribed by company program(s) or procedure(s) </li>
<li>Participates in any safety initiatives, teams, or committees </li>
<li>Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately </li>
<li>Provides  input  on  developing  safety initiatives and plans to  eliminate  exposures  that  could  cause  accidents </li>
<li>Does not perform act that may endanger the safety or well-being of others </li>
<li>Does not engage in any pranks, contests, or rough boisterous behavior </li>
<li>Works in compliance with applicable legislative requirement </li>
</ul>
Desired Skills and Qualifications:
<ul>
<li>High school diploma or GED with additional training and 0 to 2 years’ experience in HVAC with technical training certification required &nbsp;</li>
<li>Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area &nbsp;</li>
<li>EPA and safety certifications required &nbsp;</li>
<li>Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories &nbsp;</li>
<li>Proficient mechanical aptitude and the ability to operate all necessary tools and equipment &nbsp;</li>
<li>Proficient and able to operate all necessary tools and equipment to perform various service projects &nbsp;</li>
<li>Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment &nbsp;</li>
<li>Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision &nbsp;</li>
<li>Proficient and able to install a basic duct fitting &nbsp;</li>
<li>Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision &nbsp;</li>
<li>Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns &nbsp;</li>
<li>Effective and efficient time-management and organizational skills &nbsp;</li>
<li>Valid driver’s license with acceptable driving record &nbsp;</li>
<li>Available to work flexible hours and on-call shifts as needed &nbsp;</li>
<li>Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. &nbsp;</li>
<li>Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas &nbsp;</li>
<li>Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt &nbsp;</li>
<li>Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception &nbsp;</li>
<li>Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds &nbsp;</li>
</ul>
Annual Compensation Range: Minimum $60,198, Maximum $90,296

135 call-center-supervisor Jobs