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Customer Service Coordinator (Medi-Cal Customer Service) CalOptima CalOptima Health is seeking a highly motivated Customer Service Coordinator (Medi-Cal Customer Service) to join our team. The Customer Service Coordinator (Medi-Cal Customer Service) will be responsible for providing quality service to members, conducting member-focused research and assisting with other call center activities. The incumbent will coordinate members' health care needs by engaging with health networks, providers and other CalOptima Health departments. The incumbent will remain current on the latest information about CalOptima Health's member benefits, policies and procedures in order to provide accurate information/case resolutions to members. Position Information: 
<ul>
<li>Department: CS - Medi-Cal Call Center </li>
<li>Salary Grade: 303 - $51,744 - $72,441 ($24.88 - $34.8274) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
<ul>
<li>Duties &amp; Responsibilities:</li>
</ul>
<ul>
<li>95% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Coordinates and handles case load, researches and ensures cases are resolved within departmental and regulatory standards.</li>
<li>Maintains documentation of member cases in CalOptima Health's system.</li>
<li>Provides assistance and education to members regarding benefits, health coverage and continuity of care issues.</li>
<li>Initiates referrals to both internal and external care management departments and other government or outside agencies.</li>
<li>Assesses members' concerns to identify health care issues and facilitates an appropriate resolution.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services.</li>
<li>Identifies cases needing case management or escalation to a supervisor, manager, or director and routes according to established guidelines.</li>
<li>Provides input towards developing, maintaining and updating training documents and desktop procedures as needed.</li>
<li>Handles escalated member and provider calls as needed. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member service in a health care setting or managed care plan required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>Associate's degree in health care administration or related field.</li>
<li>1 year of experience handling health care coordination/casework in a customer/member service capacity.</li>
<li>Experience in Health Maintenance Organization (HMO), Medi-Cal/Medicaid and Health Services.</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6374315&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 23, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6374315" target="_blank">https://jobs.caloptima.org/jobs/customer-service-coordinator-medi-cal-customer-service-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-8512a2f9aba4ba44a98c4aa03571e9ea

Customer Service Coordinator (Medi-Cal Customer Service)

Civil Rights Investigator and Complaint Resolution Officer

Registered Professional Nurse (Staff Nurse II) Category: Administrative, Professional &amp; Staff Positions Department: BEU HEALTH CENTER Locations: Macomb, IL Posted: Closes: Type: RESPONSIBILITIES: Employees at this level perform direct patient care that requires highly specialized nursing skills and supervise the performance of other patient care activities in an assigned area. They work under general supervision from a designated supervisor. WORK LOCATION: Macomb campus APPOINTMENT: As soon as possible WAGE: $27.94 - $30.73 / hour Western Illinois University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Services (CMS). These benefits include: Health Insurance plans, (HMO's, OAP's, QCHP, and CDHP), Dental Insurance, Vision Plan, Life Insurance, Accidental Death &amp; Dismemberment (AD&amp;D), Supplemental Long-Term Disability (LTD), Flex Spending Accounts (HAS, MCAP, and DCAP), 403(b) Supplemental Retirement Plans and 457(b) Deferred Compensation Plans. Eligible employees are required to participate in the State Universities Retirement System (SURS). SURS is the retirement administrator for employees in public higher education in the State of Illinois. Other benefits available to eligible employees include: paid time-off, Employee Assistance Program, Tuition Waiver programs, and discounts to the local YMCA. For a full list of benefits as a WIU employee, please visit our Benefits Homepage: <a href="https://apptrkr.com/get_redirect.php?id=6350375&amp;targetURL=http://www.wiu.edu/vpas/human_resources/benefits/" target="_blank">http://www.wiu.edu/vpas/human_resources/benefits/</a>. For questions on benefits, or eligibility, contact our benefits team at <a href="https://apptrkr.com/get_redirect.php?id=6350375&amp;targetURL=mailto:HR-Benefits@wiu.edu" target="_blank">HR-Benefits@wiu.edu</a> or by calling 309-298-1971. Job Requirements:
<ol>
<li>Licensure as a Registered Professional Nurse in Illinois with the Illinois Department of Financial and Professional Regulation, Division of Professional Regulation.</li>
<li>One year of nursing experience comparable to that gained as a <a href="https://apptrkr.com/get_redirect.php?id=6350375&amp;targetURL=https://www.sucss.illinois.gov/pages/classspec/ViewSeries.aspx?tblCS_SeriesID=5" target="_blank">Staff Nurse I.</a></li>
</ol>
 For a degree to be considered, it must be conferred from a regionally accredited degree-granting institution of higher education (or equivalent from an international accrediting body). The degree must be conferred at the time of application. Additional Information: <a href="https://apptrkr.com/get_redirect.php?id=6350375&amp;targetURL=http://wiu.edu/about" target="_blank">About WIU</a> Since 1899, Western Illinois University has provided outstanding educational opportunities to individuals in west central Illinois and well beyond our region and state. WIU's traditional residential campus in Macomb, Illinois, is the educational, cultural and athletic center of the region, while the WIU-Quad Cities non-residential branch campus in Moline, Illinois, is the only public university in the immediate Quad Cities region. WIU-Macomb, IL: Western's traditional, residential main campus offers a comprehensive slate of undergraduate and graduate programs, including a doctorate in education, and post-baccalaureate certificates. A diverse community in west central Illinois, Macomb features a unique blend of agriculture, industry, service, retail, education, and culture. Macomb serves as the county seat, with connections across the state with Amtrak providing twice-daily service from Macomb to Chicago (and point in between). Macomb is located approximately 75 miles from the Quad Cities International Airport (Moline, IL) and 70 miles from the Greater Peoria Regional Airport (Peoria, IL). WIU-Quad Cities: Located on the banks of the Mississippi River in Moline, Illinois, the WIU-Quad Cities campus is the only public four-year regional university that serves the Quad Cities region. Designed as a metropolitan commuter campus, WIU-Quad Cities offers select undergraduate, graduate, and doctoral programs. Moline is located just 80 miles north of the Macomb campus and is centered within a diverse, bi-state community of 383,000 that offers a broad range of cultural, social, and entertainment amenities and experiences, as well as varied businesses and industries. <a href="https://apptrkr.com/get_redirect.php?id=6350375&amp;targetURL=http://wiu.edu/dei" target="_blank">WIU Commitment to Diversity, Equity, Inclusion and Anti-Racism</a> Western Illinois University fosters respect, equity, and inclusion for all students, faculty, and staff. WIU is committed to anti-racism, anti-oppression, equity, social justice, and diversity. We value inclusion as a core value and as an essential element of Western's public service mission. WIU embraces individual uniqueness and a culture of inclusion that supports broad and specific diversity initiatives. Western believes in the educational and institutional benefits of diversity in society as integral to the success of all individuals. At WIU, we will: &nbsp;
<ul>
<li>Maintain a safe and secure environment for all members of our University communities. Educate and empower students, staff, and faculty to be social justice advocates.</li>
<li>Provide curricula, programs, training, resources, and environments that reflect and strengthen the diversity of our communities, and to elevate cultural awareness and understanding.</li>
<li>Ensure fair, equitable, and inclusive access to University facilities, programs, resources, and services.</li>
<li>Create inclusive and equitable policies and practices.</li>
<li>Diversify the University's workforce by assessing hiring practices to attract, retain, and develop talented staff and faculty from diverse backgrounds.</li>
<li>Address intergroup disparities through areas as representation, retention, learning outcomes, and graduation rates.</li>
<li>Create a University wide diversity plan to ensure a continued commitment to anti-racism, anti-oppression, equity, social justice, and diversity.</li>
</ul>
 <a href="https://apptrkr.com/get_redirect.php?id=6350375&amp;targetURL=http://wiu.edu/academics" target="_blank">Academics</a> More than 61 undergraduate degree programs, 41 graduate programs, two doctoral programs and 16 post-baccalaureate certificate programs prepare students for a successful career after graduation. Student Resources More than 200 student organizations at Western provide social, academic, recreation, athletics, service, academic, and many other opportunities for students to grow and learn, develop leadership skills, and much more. Numerous concerts, lectures, films, dance performances, cultural events and more are presented and performed each year, along with numerous major theatrical and dance productions and studio shows, and a variety of service-oriented projects and activities, all in a diverse and inclusive campus environment. The Multicultural Center is home to four cultural and resource centers: The Gwendolyn Brooks, Casa Latina, the Women's Center, and the LGBT*QA Resource Center. These cultural and resource centers promote WIU's goal of enhancing justice, diversity, equity, and inclusion through educational programming and advocacy. <a href="https://apptrkr.com/get_redirect.php?id=6350375&amp;targetURL=http://wiu.edu/athletics" target="_blank">WIU Intercollegiate Athletics</a> The University's athletics program, based on the Macomb campus, sponsors 17 NCAA Division I intercollegiate men's and women's varsity sports. All varsity sports compete at the Division I level through The Ohio Valley Conference. To apply, visit <a href="https://apptrkr.com/6350375" target="_blank">http://wiu.interviewexchange.com/jobofferdetails.jsp?JOBID=189700</a> Copyright Â©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-87aa4493d8d4eb448e540d79e3ce2f25

Western Illinois University

PBS North Carolina

Registered Professional Nurse (Staff Nurse II)

<h3>Job Description</h3>
Job Description
Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. 
If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. 
No Healthcare Experience? We’ve Got You.
We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest.
The Role: Call Center Supervisor | Sandy Springs, GA
You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive.
What You’ll Be Doing:
<ul>
<li>Lead a team that brings calm, concierge-level care</li>
<li>Coach with heart—accountability, feedback, support, growth</li>
<li>Handle tough calls with grace and a focus on solutions</li>
<li>Use data and performance metrics to level up service</li>
<li>Keep standards high and the patient experience world-class</li>
</ul>
What You Need:
<ul>
<li>Minimum 1 year experience as a customer service supervisor</li>
<li>Background in call center environment is ideal</li>
<li>Passion for helping patients and developing teammates</li>
<li>Attention to detail and proven track record of achieving performance metrics</li>
<li>Clear, confident communication</li>
<li>Calm under pressure, quick with smart decisions</li>
<li>Adaptable and driven by results</li>
</ul>
Why You’ll Love It:
<ul>
<li>Build your skills in an environment driven by excellence</li>
<li>Competitive pay based on experience</li>
<li>Fast-growing company = big opportunities for career progression</li>
<li>Luxe-level benefits: We cover 90% of medical, dental &amp; vision </li>
<li>401(k) – because your future deserves self-care too </li>
<li>10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge </li>
<li>Bring your crew: referral bonuses when you refer great people</li>
</ul>
Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. 
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Call Center Supervisor

<h3>Job Description</h3>
Job Description
One of the biggest Outdoors Clothing and Footwear companies based out of Pacific Northwest is looking to hire Call Center Supervisors to their Call Center team to support the upcoming holiday season. These positions will be onsite in the Beaverton/Portland area and are Seasonal positions.
Description:
<ul>
<li>People Management (Ability to effectively coach/guide to meet performance and behavior goals and standards, partner on disciplinary actions, call monitor, complete timecards prior to deadline and without error)</li>
<li>Effectively handle consumer escalations</li>
<li>Offer agent support</li>
<li>Utilize templates and reporting systems to provide department End of Day reporting to leadership team and leverage weekly/monthly stats provided via Workforce Management to coach team members and support department incentives</li>
<li>Minor troubleshooting of agent equipment/software (assist with resetting passwords, reporting issues through ticketing systems)</li>
</ul>
Skills &amp; Qualifications:
<ul>
<li>Ideally they will have previous call center and/or ecommerce customer service experience (not required).</li>
<li>Minimum 2 years in a supervisory role</li>
</ul>
Pay and Benefits
The pay range for this position is $30.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portland,OR 97229.
Application Deadline
This position is anticipated to close on Jul 28, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Call Center Supervisor
Candidates&nbsp;must be located in El Paso, TX 
Who we are:&nbsp;As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.&nbsp;Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary:
Reporting to the Operations Manager, this individual provides front line leadership directing 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound, quality assurance, customer/donor services, or other related operational activity. The Call Center Supervisor utilizes generally accepted team leadership methods and approved procedures to achieve expected quality, productivity and throughput.
What you can expect:
<ul>
<li>The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.</li>
<li>To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.</li>
<li>An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.</li>
</ul>
What You'll Be Doing:
Essential Job Functions:&nbsp;
<ul>
<li>Supervises, coordinates, directs, and monitors staff activities to ensure that prompt, courteous, and accurate responses are provided to donors</li>
<li>Monitors team production, efficiency and quality metrics and provides feedback to the Team Manager on performance compared to expectation </li>
<li>Handles complex and escalated customer service issues </li>
<li>Provides training and coaching support to reinforce successful team member behaviors and identify opportunities for performance improvement</li>
<li>Conducts monthly touch base meetings with each team member regarding their previous month’s performance</li>
<li>Prepares and delivers performance reviews for assigned team members</li>
</ul>
<ul>
<li>In conjunction with Quality Assurance, ensures adherence to departmental and/or call/service center policies, procedures, and practices</li>
<li>Creates and maintains a positive, respectful work environment for the team members</li>
<li>Prioritizes and assigns work to team members and initiates corrective measures to resolve problems including attendance and work schedules when needed</li>
</ul>
What You Have:Required Knowledge, Skills and Abilities
<ul>
<li>Communicates effectively, cooperatively and persuasively</li>
<li>Nurtures a cooperative, team-oriented environment</li>
<li>Treats all team members and donors with respect and dignity</li>
<li>Prioritizes and executes tasks within a fast-paced environment</li>
<li>Ability to develop, evaluate and motivate team members</li>
<li>Exceptional problem-solving skills </li>
<li>Working knowledge of call center technologies such as dialer, IVR, ACD, and workforce management</li>
<li>High level organizational skills and attention to detail</li>
<li>Excellent written and verbal communication skills</li>
</ul>
&nbsp;Minimum Required Education, Training and Experience: 
<ul>
<li>High School Diploma and two (2) or more years of experience in a high-volume call center environment</li>
<li>Two (2) or more years of experience in a supervisory role preferred</li>
<li>Experience in a blended call center, inbound and outbound call handling, a plus</li>
<li>Proficiency in MS Office and Internet Explorer</li>
<li>Flexibility in schedule which may include nights, weekends, and holidays</li>
</ul>
Physical Requirements: 

<ul>
<li>Must be able to sit, stand and walk for extended periods of time</li>
</ul>
What you get:&nbsp;Comprehensive onboarding and training from day one.&nbsp;In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.&nbsp;Benefits offerings including:&nbsp;
<ul>
<li>Bundled health plans such as medical, Rx, dental and vision</li>
<li>Company-paid life insurance for extra protection and peace of mind</li>
<li>Programs to stop smoking, diabetes management coaching, and on demand care options.</li>
<li>A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.</li>
<li>Paid time off from work for leisure or other hobbies.</li>
<li>A range of mental health services to assist you in managing daily life.</li>
</ul>
FLSA Status

<ul>
<li>Non-Exempt</li>
</ul>

Tools and Equipment Used: 

<ul>
<li>Laptop or desktop computer, phone, headset, webcam</li>
</ul>

Travel: 

<ul>
<li>No travel required</li>
</ul>
Work Address: 

<ul>
<li>Remote</li>
</ul>
Savers is an E-Verify employer.

<h3>Job Description</h3>
Job Description
Job Title: Call Center Supervisor (Patient Support)
Department: Clinic
Reports to: Clinical Operations Manager
Supervises: Patient Support Representatives (Call Center Staff)
 
Job Summary: The Call Center Supervisor oversees various administrative tasks and serves as the primary point of contact for call center staff, ensuring the call center operates efficiently and smoothly.
Supervisory Responsibilities:
<ul>
<li>
Manage, monitor and coordinate to ensure the team is delivering outstanding customer service to patients through inbound and outbound calls, addressing their inquiries, concerns, and requests in a professional and empathetic manner.
</li>
<li>
Oversee and lead the patient support team, providing guidance, staff scheduling, training, and support to staff members.
</li>
<li>
Ensure that phones are answered in a timely manner, voicemails are being reviewed and responded to appropriately, patients are efficiently registered and admitted to the clinic, complying with all relevant regulations and protocols.
</li>
<li>
Promote a positive patient experience by addressing patient concerns and complaints related to registration and admission processes.
</li>
<li>
Monitor the accuracy and completeness of patient data and records to maintain data integrity.
</li>
<li>
Verify patient insurance information and obtain pre-authorization, when necessary.
</li>
<li>
Coordinate and manage staff schedules to ensure adequate coverage and optimal patient access service hours.
</li>
<li>
Conduct regular performance evaluations for staff members, providing feedback and recognizing exceptional performance.
</li>
<li>
Manage daily, weekly and monthly reports requested by supervisors. 
</li>
<li>
Other duties as assigned. 
</li>
<li>
Stay updated on healthcare regulations, HIPAA guidelines, and insurance requirements to ensure compliance within the department.
</li>
</ul>
 
Duties/ Responsibilities:
<ul>
<li>
Schedule patient appointments, procedures, and tests, taking into account physician availability and patient preferences.
</li>
<li>
Verify and document patients' insurance coverage, ensuring accurate billing and reimbursement.
</li>
<li>
Maintain and update patient medical records, ensuring compliance with privacy regulations (e.g., HIPAA).
</li>
<li>
Provide patients with information regarding their financial responsibilities, including co-pays, deductibles, and payment options.
</li>
<li>
Enter patient information accurately into the electronic health records (EHR) system and other administrative databases.
</li>
<li>
Offer excellent customer service by addressing patient inquiries, concerns, and complaints, and providing guidance on hospital policies and procedures.
</li>
<li>
Collaborate with healthcare providers, nursing staff, and other administrative personnel to streamline the patient access process.
</li>
<li>
Stay up-to-date with healthcare regulations and compliance standards, especially those related to patient registration and information security.
</li>
<li>
Adheres to department policies.
</li>
<li>
Other duties as assigned.
</li>
</ul>
 
Education/Certifications/Licenses
Required
<ul>
<li>
High school diploma or equivalent.
</li>
<li>
CMA certification through an accredited certified medical assistant program required.
</li>
</ul>
 
Experience
<ul>
<li>
High school diploma or equivalent.
</li>
<li>
At least 2-4 years of experience as Patient Access/support Specialist
</li>
<li>
At least one year of experience in a healthcare administration or a related field preferred.
</li>
<li>
CMA certification through an accredited certified medical assistant program required.
</li>
</ul>
 
Required Skills/Abilities
<ul>
<li>
Physical, sensory, and cognitive abilities sufficient to perform essential functions.
</li>
<li>
Critical thinking skills
</li>
<li>
Good interpersonal and written and verbal communication skills.
</li>
<li>
Proficiency in using electronic health record (EHR) systems and other healthcare software.
</li>
<li>
Knowledge of insurance verification and medical billing processes.
</li>
<li>
Understanding of patient privacy laws, such as HIPAA.
</li>
<li>
Strong attention to detail and organizational skills.
</li>
<li>
Ability to work in a fast-paced, high-stress environment.
</li>
</ul>
 
Contacts
Internal: Patients, Providers, staff, volunteers
External: Patients, Providers, Vendors
 
Physical, Mental Demands/Working Environment
 Physical Requirements: Light work - exerting up to 15 pounds of force occasionally (up to 33% of the time). Possible exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 &amp; 12 hours).Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving.

CALL CENTER SUPERVISOR

<h3>Job Description</h3>
Job Description
Call Center Supervisor
Location: Provo, UT
Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.
*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.
Key Responsibilities:
<ul>
<li>Leverage data-driven insights to oversee intricate processes</li>
<li>Manage performance metrics, policies, and procedures</li>
<li>Identify opportunities to enhance customer service protocols</li>
<li>Provide valuable coaching, constructive feedback, and conduct performance evaluations</li>
<li>Foster a productive and achievement-oriented environment</li>
</ul>
Qualifications:
<ul>
<li>At least 1 year of experience as a customer service supervisor (REQUIRED)</li>
<li>Background in call center environment</li>
<li>Proficient in identifying and measuring core competencies and performance metrics</li>
<li>Passion for supporting individuals facing health challenges</li>
<li>Ability to make sound decisions amidst competing priorities</li>
<li>Exceptionally organized with acute attention to detail</li>
<li>Driven and self-motivated</li>
<li>Exceptional customer service, communication, problem-solving, and de-escalation skills</li>
</ul>
What We Offer:
<ul>
<li>Medical, Dental, Vision Insurance</li>
<li>Clear paths for growth and advancement</li>
<li>Competitive compensation ($50-55k)</li>
<li>No cold calling or sales involved</li>
<li>Generous PTO plus 10 major holidays off</li>
<li>401K retirement plan</li>
<li>Employee Referral Program</li>
</ul>
About Serenity:
Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.
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9qUE0M2fAq

<h3>Job Description</h3>
Job Description
Call Center Supervisor 
 
Five hour evening shift. Great team!
 
Work Schedule: 
Summer Hours - Monday-Thursday 4:00pm-9:00pm
School Year Hours - Monday-Friday 4:00pm-9:00pm
 
Job Summary: 
Assist in supervision of outbound telemarketing staff of up to 5 part-time
telemarketing recruiters who contact prospective students to inform of merit-based aid
qualification. Assist in ongoing staff development, including recruiting, interviewing,
training, monitoring and motivation of telemarketing recruiters. Compile and generate
timely and accurate periodic statistical reports. Assist with prospect downloading and
calling list creation and maintenance, as well as troubleshooting and maintaining
recruiter’s phone and computer equipment needs.
 
Essential duties, tasks and responsibilities: 
(The following duties are not to be considered a complete list of duties and responsibilities assigned to this position.)
Tasks assigned to the Telemarketing Supervisor:
<ul>
<li>
Hire telemarketing recruiters
</li>
<li>
Supervise telemarketing recruiters
</li>
<li>
Monitor evening phone calling for telemarketing recruiters. 
</li>
<li>
Assist in creating evening recruiter call lists
</li>
<li>
Assist in generating weekly reports
</li>
<li>
Generate letters of confirmation of award
</li>
<li>
Assist Advancement Office with telemarketing needs.
</li>
</ul>
 
Qualifications:
<ul>
<li>
Bachelor’s degree preferred
</li>
<li>
At least three to five years managing a staff of people preferred
</li>
<li>
Demonstrate strong organizational skills, ability to resolve conflicts and work
</li>
</ul>
with issues that arise during phone calling.
<ul>
<li>
Experienced with scholarships preferred 
</li>
</ul>

<h3>Job Description</h3>
Job Description
Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Call Center Supervisor!
 
WHY YOU SHOULD JOIN OUR TEAM
We are a leading company that cares about its employees. We pay our Call Center Supervisors a competitive wage of $16.00 - $18.00 per hour, plus commission and potential bonuses. Our team also enjoys great benefits, including a healthcare package after 90 days and weekly pay. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention about this customer service position, please continue reading!
 
ABOUT QUALITY MOBILE HOME SERVICES
We are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that handles everything from foundations, leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all. In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie® Winner: American Business Award Company of the Year for construction in 2020.
Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits, and excellent pay. We strive to hire good people and give them the tools to become great. If you're looking to join a team that's supportive and optimistic, look no further!
 
ARE YOU A GOOD FIT?
Ask yourself: Do you have excellent customer service skills? Are you analytically-minded and a great problem solver? Do you communicate clearly, both verbally and in writing? Can you be a supportive coach to your team members? If so, please consider applying for this Call Center Supervisor position today!
 
YOUR LIFE AS A CALL CENTER SUPERVISOR
This full-time supervisor position works an 8-hour shift Monday - Friday, with no weekend work.
As a Call Center Supervisor, you are both a team member and a coach. You answer calls and emails from potential or current clients. But you also help train and motivate the other associates on your team. Always goal-oriented, you encourage your team members to set targets and then do all you can to help each associate reach their potential. Our call center hums along smoothly because of the growth mindset you promote.
Sometimes, one of your team members won't be able to solve a problem by themselves and will turn to you for help. You listen closely to the client and address the matter with the warm professionalism that makes our clients glad they chose our company for their mobile home needs. Hearing the satisfaction in a customer's voice fills you with pride. You believe in what our company has to offer and are happy to know that your customer service and team lead skills play a big role in our success!
 
WHAT WE NEED FROM YOU
<ul>
<li>2+ years of call center experience</li>
<li>Proficiency in typing and basic computer usage</li>
</ul>
Experience as a call center team lead would be preferred. If you can meet these requirements and perform this customer service job as described above, we would be happy to have you as part of our team!
Location: 92530
 Job Posted by ApplicantPro

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