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The Marion County Health and Human Services Department is in search of an experienced clerical professional to join our team as an Office Specialist 3 within Adult Mental Health Services. The ideal candidate will have both a clear understanding and high level of skill in clerical functions including; Immediate/advance level in Word and Excel including extracting and manipulating data, attention to detail, organization skills, ability to make independent judgments, effective communication, promote team work and excellent customer service. You will serve as a back-office support and help to promote a positive environment for the department, as you work closely with key staff to meet program goals and guidelines. If you enjoy a fast paced, diverse workday and enjoy growing your skills, this may be the opportunity that you are looking for! New employees typically start at Step 1 of the pay scale ($20.05/hour).
GENERAL STATEMENT OF DUTIES Performs administrative support activities of a complex or technical clerical nature, which requires advanced skills, independent judgment and discretion; acts as lead worker of a specific clerical function overseeing the work of others; and performs other related duties as assigned.
SUPERVISION RECEIVED Works under the general supervision of a supervisor/manager or professional employee, who assigns work, establishes goals, and reviews results obtained for compliance with department and program policies, procedures and goals.
SUPERVISION EXERCISED Supervision of other employees is not a responsibility of positions in this classification; however, exercises lead direction over other clerical or office staff.
Typical Duties - Duties include, but are not limited to the following
Clinical/Administrative Support 
<ul>
<li>Provides administrative assistance to program and clinical supervisors and clinical staff.</li>
<li>Assists clinical supervisors with highly confidential and sensitive personnel issues, recruitment processing, re-classification studies, opening of new positions, processing of performance evaluations, and other personnel concerns.</li>
<li>Consults with clinical supervisors to coordinate and monitor implementation of projects; interprets and acts as resource on program policies and procedures.</li>
<li>Acts as primary support staff to process subpoenas requests, following Marion County Health and Human Services Department subpoena policy.</li>
<li>Oversees and facilitates confidential record request(s) per HIPAA requirements from outside agencies. Performs flow of record requests from receipt, logging, clinical/supervisor oversight and approval (if needed) to the photocopying and preparing confidential record request mailing/invoicing.</li>
<li>Recalls records from archiving. </li>
<li>Uses problem-solving methods to make system improvements and support clinical staff with caseload management.</li>
<li>Runs report to monitor intake enrollments for correct insurance data weekly. Initial billing information has already been faxed by Centralized Intake (CI) staff to the Billing Team for set up of coverage screens. May double check insurance information in the Medicaid Management Information System (MMIS).</li>
<li>Runs, tracks, updates and distributes reports.</li>
<li>Verifies release of information (ROIs) forms and updates information in electronic health record (EHR), as needed.</li>
<li>Acts as liaison with the billing team to resolve data entry/billing issues.</li>
<li>Scans, uploads and names (using designated naming convention) documents into the EHR. </li>
<li>Updates information of individuals in service (i.e. change of address, phone numbers, emails, PCPs, etc.)</li>
<li>Serves as floor monitor.</li>
<li>Creates and maintains Excel spreadsheets, Word documents, presentations, etc. as requested.</li>
<li>Assists with creating policies and procedures, as requested. Prepares and distributes updated organizational policies and procedures.</li>
<li>Assists with onboarding of new staff.</li>
<li>Schedules/coordinates meetings and conferences. Sends reminder notices for upcoming meetings/events.</li>
<li>Assists with setup of telehealth video platform accounts (i.e. Dr Cloud Zoom).</li>
<li>Shares responsibility for the following: creating and maintaining phone lists and staff names on mailboxes and in/out board, maintaining and resolving problems/issues with county/state cars, setting up video meetings as requested, picking up and distributing faxes, sending reminder notices for upcoming meetings/events, setting up laptops/equipment for groups/meetings, maintaining supply of paper in machines (i.e. copier, fax, etc.), scheduling/coordinating meetings and conferences, and maintaining lockbox for purchasing card and office keys.</li>
<li>Acts as notary representative for staff.</li>
</ul>
Fiscal Duties/Payroll
<ul>
<li>Oversees petty cash and related records.</li>
<li>Receives cash/checks for the department, reconciles and submits bank deposits per cash control policy.</li>
<li>Reconciles receipts/log of payments and deposits per cash control policy.</li>
<li>Processes, audits and submits bi-monthly payroll for ABH. (Includes proofing for errors, facilitating corrections on initial timecard, obtaining supervisor signatures, submission to administration. Also responsible for corrections after submission with both staff and supervisors). Distributes electronically and audits bi-monthly time sheets.</li>
<li>Distributes paychecks/deposit vouchers and maintains confidentiality.</li>
</ul>
Purchasing Agent/Accounts Payable and Receivable
<ul>
<li>Orders primary office supplies from Office Depot using designated purchasing card using the on-line ordering system. Tracks and maintains needed office supplies. Enters purchase information into Works, submits summary monthly and checks for completeness and supervisor's signature on order request (or approval/authorization form) and monthly report. Submits to direct supervisor for their sign off in Works.</li>
<li>Process requests and reimbursement requests for staff training using Pcard.</li>
<li>Completes purchase requisition form for other department supply orders and submits to accounts payable.</li>
<li>Orders printing orders, business cards, forms, books/magazines/education materials, as requested. Assures that items are priced correctly, charged to the proper cost center/account number, then routed to administration for payment. Signs off and submits bills for payment.</li>
<li>Discusses with clinical/program supervisor any problems with any of the payables.</li>
<li>Serves as contacts for P-cards at Silverton Rd Ste B. Signs in and out P-cards to staff and supervisors.</li>
</ul>
Other Duties
<ul>
<li>Provides secretarial support function for program manager, program supervisor, senior office manager, and office manager.</li>
<li>Runs monthly reports from Electronic Health Record (EHR) and distributes electronically to supervisors and staff as requested for all Adult Behavioral Health Programs/Stepping Stones/Horizon House. Runs reports/queries (i.e. open encounter, annual review and caseload reports) to ensure accuracy and proper billing of data entered by clinical staff in BH service areas of ABH and Stepping Stone/Horizon House.</li>
<li>Performs data entry.</li>
<li>Assists with front desk back up and reminder calls, as needed.</li>
<li>Provides reception and medical records assistance.</li>
<li>Track and maintain equipment list for ABH.</li>
<li>Primary contact that facilitates scheduling of Pre-Admission Screening Resident Reviews (PASRRs) between nursing/medical facilities and evaluators. Facilitates scheduling of PASRRs between nursing/medical facilities and evaluators. </li>
<li>Submits PASRR reports to Office of Mental Health and Addictions Services (OMHAS) according to Oregon Administrative Rules (OARs).</li>
<li>Performs other job duties as assigned by supervisor.</li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Graduation from high school, or equivalent; AND</li>
<li>Two years of general office experience; including one year of experience utilizing a variety of computer software programs; OR</li>
<li>Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.</li>
SPECIAL REQUIREMENTS
<ul>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday through Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES Considerable knowledge of accepted modern office practices, procedures and techniques; English composition, spelling, and grammar; arithmetic, clerical/accounting principles and processes; Some knowledge of: techniques of supervision and training; concepts and techniques of prioritizing/organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities.
Substantial skill and ability to independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; meet and assist the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; comprehend and adhere to stated oral and written instructions, communications and procedures; apply principles, policies and procedures to specific work assignments; provide training to others; give and prioritize work assignments.
PHYSICAL REQUIREMENTS Sits; stands; moves about the work area; bends forward; stoops; lifts up to 30 lbs.; pushes and pulls up to 5 lbs.; carries up to 15 lbs.; moves carts weighing up to 50 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; hears a normal level of speech; works in areas that may be exposed to dust and office chemicals.
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Office Specialist 3 - Adult Outpatient Mental Health

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #554-2024-22, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
The Crisis Clinician 2 for the Community Response Team is a non-law enforcement position that will respond to 9-8-8 calls and provide mental health consultation to individuals and families in the community who need some extra support. The position provides triage, brief assessment, consultation, and referrals to community supports.
Typical Work Schedule: Sunday - Wednesday, 1:30 p.m. - 12:00 a.m., with flexibility depending upon the needs of the department and program.
We offer the following recruitment bonus, prorated based on FTE:
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package:
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
A wage enhancement of $3.00 will be added to the hourly wage as compensation for hours worked between 6:00 p.m. and 6:00 a.m. 
GENERAL STATEMENT OF DUTIES Provide assessments and treatment of individuals and families, including groups; provide crisis assessment and intervention services and related duties as required. The primary responsibility of this class is to provide assessment and treatment services, crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses or to develop and implement specific services in the community.
SUPERVISION RECEIVED Work under a supervisor who assigns work establishes goals and reviews the results for overall effectiveness.
SUPERVISION EXERCISED Primary supervision of employees is not a responsibility of this classification; however, positions may act as lead workers as defined in the Marion County Personnel Rules.
Typical Duties - Duties include, but are not limited to the following
The incumbent in this position upholds confidentiality rules/regulations including HIPAA and 42 CFR Part 2. Services may be delivered in person or via telehealth; services may be delivered in the following locations, but not limited to office or in the community including settings necessary to deliver addiction counseling services (e.g., PCC, schools, hospitals, jail, courtroom, residences including transitional treatment bed). The incumbent performs all of the following using a person-centered, strengths-based, recovery-oriented, trauma-informed, culturally sensitive, and ethically guided approach. This position is stationed and dispatched from the Psychiatric Crisis Center.
<ul>
<li>Respond to 9-8-8 calls and provide mental health consultation to individuals in the community. Provide triage, brief assessment, consultation, and referrals to the residents engaged by the program as needed.</li>
<li>Document services in a timely fashion meeting all standards and expectations per MCHHS policies.</li>
<li>Answer phones by being logged into Touchpoint at all times</li>
<li>Provide follow up case management to residents that were engaged in the community with their partner or refer to the Navigators.</li>
<li>Provide back up to PCC as needed to include answering phones by logging into Touchpoint and conducting mental health assessments. Provide counseling by telephone or in-person to individuals and/or their families or concerned others. Intervene with both children and adults. Presenting problems covering the full range of personal needs and include thoughts/plans or violence toward others, and major psychiatric illness. Because of the wide spectrum of presenting problems, it is necessary to have a comprehensive knowledge of psychopathology and to be able to draw upon a wide range of therapeutic strategies in counseling. Perform independent assessment of mental status, diagnosis, level of functioning, dangerousness, and specific needs for service. Screen individual for psychiatric hospitalization. Develop plan with client/family to address immediate needs and plans to obtain services. If client is unwilling to seek services, make decisions regarding involuntary hospitalization based on dangerousness and ability to care for self. Maintain current knowledge of, and contact with, community agencies to make referrals appropriately.</li>
<li>Perform other duties as assigned.</li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Master's degree in psychology, social work, recreational therapy, music therapy, art therapy or a behavioral science field; OR</li>
<li>Bachelor's degree in nursing, or occupational therapy and licensed by the State of Oregon; AND</li>
<li>One year of postgraduate degree experience in the behavioral health field.</li>
PREFERENCES Preference will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired. SPECIAL REQUIREMENTS
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. </li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of community mental health concepts or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications.
Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality. 
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; operates a keyboard; lifts, carries, pushes, pulls and moves carts weighing up to 10 lbs.; speaks with a clear and audible voice; reads a 12 pt. font; hears a normal speech level; works in areas that may be exposed to heat, cold, and noise; works in areas that may be wet or uneven.
Additional Information and/or Attachments
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303 (Download PDF reader)</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Crisis Clinician 2 - Community Response Team

Did you just finish your master's degree? Are you just starting your career as a mental health counselor or social worker? If so, we have an exciting opportunity for you get excellent training, valuable experience, increase your clinical skills, and receive free licensure supervision!
Marion County Adult Behavioral Health hiring four mental health therapists for their expanding Assertive Community Treatment (ACT) team. In this position, you would provide mental health therapy to individuals diagnosed with serious and persistent mental illnesses (SPMI). You would get to work closely with other providers on the adult outpatient team, including other therapists, skills trainers, case managers, peer support specialists, prescribers, and supported employment and education specialists. An ideal candidate would have great communication skills, be flexible, enjoy a challenge, and have creative problem-solving skills.
An ideal candidate would appreciate diversity in their workday, enjoy being out and about in the community, believe that recovery is possible, and love working closely with a team! We offer great benefits, superb training, and provide LPC and LCSW licensure supervision.
We offer the following recruitment bonus, prorated based on FTE:
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package:
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency. </li>
</ul>
GENERAL STATEMENT OF DUTIES 
Provide assessments and treatment of individuals and families, including groups; provide crisis assessment and intervention services and related duties as required. The primary responsibility of this class is to provide assessment and treatment services, crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses or to develop and implement specific services in the community.
SUPERVISION RECEIVED 
Work under a supervisor who assigns work establishes goals, and reviews the results for overall effectiveness.
SUPERVISION EXERCISED
Primary supervision of employees is not a responsibility of this classification; however, positions may act as lead workers as defined in the Marion County Personnel Rules.
Typical Duties - Duties include, but are not limited to the following
Provide behavioral health services to individuals with serious and persistent mental health conditions and co-occurring substance use disorders who are enrolled in Assertive Community Treatment (ACT), with the majority of services provided in the community (i.e., individual's homes, hospitals, jails, licensed care, shelters, etc). Services include: 
<ul>
<li>Provide intake and annual comprehensive mental health assessments, including assessing mental health and/or behavioral symptoms using a variety of standard assessment tools, individual functional skills, determining treatment needs, developing individualized treatment plans, directing provision of treatment services, and complete other related required paperwork per Office of Mental Health and Addiction Services Oregon Administrative Rules.</li>
<li>Provide individual and group therapy services to individuals using a variety of evidence-based practices as clinically indicated, which may include Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Collaborative Assessment and Management of Suicidality (CAMS), Collaborative Problem-Solving (CPI), and Motivational Interviewing. </li>
<li>Provide case management to include determining individual service needs, eligibility, and appropriateness of services; making referrals and coordinating with other agencies to obtain services and resources for individuals; and advocacy and brokerage on behalf of client to access community resources, benefits, and entitlements. </li>
<li>Provide crisis assessment and specific intervention services, which may include development of safety/crisis plans and suicide and self-harm risk assessments with supervisor oversight. </li>
<li>Provide consultation to family members and other responsible parties involved in individuals' care and well-being. </li>
<li>Work on development of individuals' natural supports.</li>
<li>May provide skills training focused on daily living and community integration. </li>
<li>Employee must be able to drive county vehicles. </li>
<li>Participate in after-hours on call rotation to provide coverage to support to individuals in crisis and to provide consultation and coordination with other agencies and providers.</li>
<li>Maintain accurate and timely clinical documentation in accordance with Federal, State, County, and treatment program requirements under the direction of the clinical supervisor. Meet performance expectations for time and billing standards.</li>
<li>Participate fully as a member of the Marion County Assertive Community Treatment (ACT) team as a supportive, reliable, positive, collaborative, and professional team member during the development of individual treatment planning, daily clinical team meetings, and client crisis intervention. Work with a team of clinicians and supervisor for clinical supervision, treatment planning, staff and departmental meetings, and trainings.</li>
<li>Other job duties as assigned by your supervisor. </li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Master's degree in psychology, social work, recreational therapy, music therapy, art therapy or a behavioral science field; OR</li>
<li>Bachelor's degree in nursing, or occupational therapy and licensed by the State of Oregon; AND</li>
<li>One year of postgraduate degree experience in the behavioral health field.</li>
Preference
<ul>
<li>Preference points will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired.</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. </li>
<li>Salem Hospital Credentialing: Must possess, or obtain within 6 months of hire, Salem Hospital Privileges.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday - Friday 8:00a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of community mental health concepts and/or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications.
Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality.
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; operates a keyboard; lifts up to 15 lbs.; pushes, pulls, carries items and moves carts weighing up to 15 lbs.; speaks with a clear and audible voice; reads a 12 pt. font; hears a whispered speech level; may work in areas exposed to dust, second hand smoke (outreach), noise, vibration or chemicals; may work in areas that are wet. 
Additional Information and/or Attachments
ACT is a multi-disciplinary treatment team that provides intensive, highly integrated, and community-based treatment services to individuals with serious mental illnesses and co-occurring disorders. Services are designed to be provided in the most integrated setting possible to maximize independence, community integration, and recovery. The ACT team takes treatment services to individuals wherever they might be their homes, shelters, sidewalks, etc. To learn more about ACT, you can visit this website: OCEACT | Oregon Center of Excellence for Assertive Community Treatment
Here's what some the ACT team members had to say: "Being on the ACT team is unlike anything else I've ever done. We meet people in some of the lowest points of their lives and empower them to build back a fulfilling existence. The work is rarely easy, but our team is incredible. I love how the ACT model has us all work closely together and focus our various skills for the benefit of an often-ignored population." - Matt
"It is meaningful to me to be a part of the team that creates continuity and to increase positive outcomes with members of the community with more obstacles than resources. They KNOW ACT will be there for them, no matter what, no matter when." - Sarah
"I enjoy working for the Marion County ACT Team because I enjoy supporting people with my lived experience and I enjoy supporting people to discover recovery and to realize their potential." - Jason
"It is never boring, there is plenty of variety and you must be content with small victories. You do develop a close bond with individuals, the caseload is small and practical tasks that set people up for wellness and finding hope." - Marlene
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Mental Health Therapist 2 - Assertive Community Treatment - Relocation Offered

<h3>Job Description</h3>
Job Opportunity: Call Center Supervisor *IN-OFFICE ROLE / MUST BE LOCAL TO CHARLOTTESVILLE, VA*
We have been in business for over 100 years, are locally owned, and have an outstanding reputation! If you are an experienced Call Center Supervisor, with the ability to lead by example and understand how to motivate and manage other team members - we want you to join our team!
What can WE do for YOU?
<ul>
<li>Provide stability</li>
<li>A culture focused on our employees</li>
<li>Opportunity for job growth within the company</li>
<li>A "fun-based" management team</li>
</ul>
Benefits:
<ul>
<li>100% covered Healthcare for employee</li>
<li>401k with company match up to 6%</li>
<li>Paid holidays</li>
<li>Paid Time Off</li>
<li>Long Term Disability</li>
<li>Birthday off with pay</li>
<li>Growth Opportunities</li>
<li>Training Reimbursement</li>
<li>Pay of $21-25 per hour</li>
</ul>
Qualifications of the Call Center Supervisor: 
<ul>
<li>Minimum 3 years of call center management experience, is required.</li>
<li>Monitoring the performance of staff, reviewing recorded calls, and advise them on how to increase success.</li>
<li>Ability to lead by example and show employees how their contributions matter to the company's success.</li>
<li>Ability to guide your team to provide unparalleled customer satisfaction.</li>
<li>Be detail-oriented and a highly organized multi-tasker, with the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.</li>
<li>Be proficient using a computer and Microsoft Office applications (Excel, Word &amp; PowerPoint); to include a minimum of intermediate Excel skills.</li>
</ul>
Requirements of the Call Center Supervisor: 
<ul>
<li>Oversee the daily operations of the call center and employees.</li>
<li>Ensure a quality customer experience.</li>
<li>Evaluate staff effectiveness and conduct performance reviews annually, or on an at-need basis.</li>
<li>Participate in training.</li>
<li>Lead team meetings.</li>
<li>Review call recordings to ensure accurate classifications.</li>
<li>Review calls to ensure Customer Service Representatives and Dispatch Service Representatives are following scripts.</li>
<li>Outbound call management.</li>
<li>Coaching and training of Customer Service Representatives.</li>
<li>Lead and train staff on the best ways to convert calls into booked service appointments.</li>
<li>Develop monthly, quarterly, and annual call center goals.</li>
</ul>
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position.

Call Center Supervisor

<h3>Job Description</h3>
Delta Dental of New Jersey, located in Parsippany NJ is currently seeking a Call Center Supervisor to join our Engagement Center Team. This hybrid position is onsite Tuesday and Wednesday, and remote Monday, Thursday and Friday Starting in January, 2025, all associates will be onsite Tuesday, Wednesday and Thursday, and remote Monday and Tuesday. Call center hours range from 8 am to 6:30 pm Monday through Thursday, and 8 to 5 pm Friday. To be considered for this role, candidates must have experience working in a medical or dental call center environment.

Delta Dental offers a comprehensive package including medical, dental, Rx and vision, matching 401k, life insurance and long and short term disability benefits. In addition, our associates enjoy two weeks of paid vacation, plus 12 PTO days, 11 company holidays and 2 paid volunteer days. 
Essential Functions &amp; Responsibilities

<ul>
<li>Hires, coaches and develops Customer Service Agents (CSA’s) to respond to customer questions regarding claims, benefits, website and mobile app. </li>
</ul>
<ul>
<li>Ensures CSA’s understand and comply with all call center objectives, performance standards, and policies.</li>
</ul>
<ul>
<li>Answers agent questions regarding, policies, procedures, best practices or difficult calls, and handles difficult calls from providers, group administrators or members as well as complaints and performs modifications as required</li>
</ul>
<ul>
<li>Identifies operational issues and suggests potential solutions.</li>
</ul>
<ul>
<li>Monitors and evaluates agent performance, provides learning or coaching opportunities, completes fact finding as needed and implements counseling/corrective action when appropriate</li>
</ul>
<ul>
<li>Prepares reports and analyzes data to assist management to determine call center goals.</li>
</ul>
<ul>
<li>Works with other members of the leadership team to support agents and maximize customer satisfaction.</li>
</ul>
<ul>
<li>Maintains day to day call center operations and correspondence workflows. </li>
</ul>
<ul>
<li>Provides leadership, support and guidance to all team members and assists in refresher and quality training. </li>
</ul>
<ul>
<li>Issues written and oral instructions.</li>
</ul>
<ul>
<li>Prepares and performs individual monthly feedback sessions, associates’ yearly reviews and senior reviews with CSA’s on a team.</li>
</ul>
<ul>
<li>Ongoing analysis of procedures to improve call handling and claims processing efficiency of staff associates, including monitoring CSA calls to ensure quality customer service and reviewing random claims processing or adjustment quality for team as needed.</li>
</ul>
<ul>
<li>Determines work procedures, prepares work schedules, and expedites workflow.</li>
</ul>
<ul>
<li>Conducts/attends various meetings and communicates information directly to team members.</li>
</ul>
<ul>
<li>Reviews time cards, attendance and schedules in accordance with Delta’s Attendance Control Program.</li>
</ul>
<ul>
<li>Insures that all Delta Dental’s practices and policies are adhered to, administers the union contract.</li>
</ul>

Essential Qualifications

DDNJ Competencies 

Accountability
Adaptability-Flexibility
Communication
Customer Focus
Listening Skills
Creativity/Innovation
Problem Solving-Analysis
Vision &amp; Values
Collaborative Process-Teamwork
Dependability

Knowledge, Skills &amp; Abilities
Technical and Functional 
<ul>
<li>Ability to provide excellent customer experience, internally and externally</li>
<li>Ability to handle multiple priorities and exceptional organizational skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Must be detail oriented</li>
<li>Ability to work successfully and collaboratively in a team environment</li>
<li>Excellent leadership, facilitation and decision making skills</li>
<li>Strong problem-solving and analytical skills</li>
<li>Strong technical proficiency, including experience with MS Office Suite</li>
</ul>
Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Ability to sit and perform extensive close keyboard and PC work </li>
<li>Ability to walk, talk or hear</li>
<li>Occasionally required to stand and reach with hands and arms</li>
</ul>
Working Environment
<ul>
<li>Ability to meet deadlines and attendance standards. </li>
<li>The noise level in the work environment is usually moderate.</li>
<li>This classification will be required to sign a confidentiality agreement.</li>
</ul>
Experience, Education and Certifications Required 

Experience Required
<ul>
<li>Minimum of 3 years leadership experience in a medical or dental insurance company with customer service responsibility</li>
</ul>

Required Educational Level 
<ul>
<li>Bachelor’s Degree or equivalent work experience</li>
</ul>

<h3>Job Description</h3>
Call Center Supervisor
Location: Provo, UT
Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.
*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.
Key Responsibilities:
<ul>
<li>Leverage data-driven insights to oversee intricate processes</li>
<li>Manage performance metrics, policies, and procedures</li>
<li>Identify opportunities to enhance customer service protocols</li>
<li>Provide valuable coaching, constructive feedback, and conduct performance evaluations</li>
<li>Foster a productive and achievement-oriented environment</li>
</ul>
Qualifications:
<ul>
<li>At least 1 year of experience as a customer service supervisor (REQUIRED)</li>
<li>Background in call center environment</li>
<li>Proficient in identifying and measuring core competencies and performance metrics</li>
<li>Passion for supporting individuals facing health challenges</li>
<li>Ability to make sound decisions amidst competing priorities</li>
<li>Exceptionally organized with acute attention to detail</li>
<li>Driven and self-motivated</li>
<li>Exceptional customer service, communication, problem-solving, and de-escalation skills</li>
</ul>
What We Offer:
<ul>
<li>Medical, Dental, Vision Insurance</li>
<li>Clear paths for growth and advancement</li>
<li>Competitive compensation</li>
<li>No cold calling or sales involved</li>
<li>Generous PTO plus 10 major holidays off</li>
<li>401K retirement plan</li>
<li>Employee Referral Program</li>
</ul>
About Serenity:
Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.
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<h3>Job Description</h3>
Call Center Supervisor
Location: Lehi, UT
Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.
*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.
Key Responsibilities:
<ul>
<li>Leverage data-driven insights to oversee intricate processes</li>
<li>Manage performance metrics, policies, and procedures</li>
<li>Identify opportunities to enhance customer service protocols</li>
<li>Provide valuable coaching, constructive feedback, and conduct performance evaluations</li>
<li>Foster a productive and achievement-oriented environment</li>
</ul>
Qualifications:
<ul>
<li>At least 1 year of experience as a customer service supervisor (REQUIRED)</li>
<li>Background in call center environment</li>
<li>Proficient in identifying and measuring core competencies and performance metrics</li>
<li>Passion for supporting individuals facing health challenges</li>
<li>Ability to make sound decisions amidst competing priorities</li>
<li>Exceptionally organized with acute attention to detail</li>
<li>Driven and self-motivated</li>
<li>Exceptional customer service, communication, problem-solving, and de-escalation skills</li>
</ul>
What We Offer:
<ul>
<li>Medical, Dental, Vision Insurance</li>
<li>Clear paths for growth and advancement</li>
<li>Competitive compensation</li>
<li>No cold calling or sales involved</li>
<li>Generous PTO plus 10 major holidays off</li>
<li>401K retirement plan</li>
<li>Employee Referral Program</li>
</ul>
About Serenity:
Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.
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<h3>Job Description</h3>
Call Center Supervisor - Onsite 
**Location: Atlanta-Sandy Springs, GA*
Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Call Center Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Key Responsibilities:
<ul>
<li>Utilize data-driven insights to oversee intricate processes.</li>
<li>Manage performance metrics, policies, and procedures.</li>
<li>Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.</li>
<li>Provide invaluable coaching, constructive feedback, and conduct performance evaluations.</li>
<li>Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.</li>
</ul>
Key Qualifications:
<ul>
<li>1-3 years of proven customer service supervisor experience.</li>
<li>Background in high-volume customer service leadership or call center operations.</li>
<li>Proficiency in identifying, coaching, and measuring core competencies and performance metrics.</li>
<li>Genuine passion for supporting individuals facing mental health challenges.</li>
<li>Demonstrated ability to make sound decisions amidst competing priorities.</li>
<li>Exceptionally organized with an acute attention to detail.</li>
<li>Driven and self-motivated.</li>
<li>Exceptional customer service, communication, problem-solving, and de-escalation skills.</li>
<li>Comfortable engaging with professionals at all levels.</li>
</ul>
Why Serenity: At Serenity, we offer more than just a job. We provide:
<ul>
<li>Comprehensive insurance coverage (90% premium covered by Serenity)</li>
<li>Clear paths for growth and advancement</li>
<li>Competitive compensation (DOE)</li>
<li>No cold calling or sales involved</li>
<li>Generous PTO plus 10 major holidays off</li>
<li>401K retirement plan</li>
<li>Employee Referral Program</li>
<li>And much more!</li>
</ul>
 About Serenity:
Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve. 
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